Your Professional Workstyle

Appreciating diverse workstyles and keeping your Teams productive!

Objectives
Identify your work-related communication style and how others perceive you Recognize the characteristics of the four workstyle styles Apply strategies to improve communication within your teams

Your Personal Profile

Adapted from materials presented at the IHI International Conference in Orlando Florida, 2002 by Jean Penny and Diane Miller

1. 2. 3.

Be honest with yourselfnot how you would like to be.but how you are Focus on how you are in the work environment..NOT home You have to pick ONE of the four in each set
a. ____Competitive b. ____Joyful c. ____Considerate d. ____Harmonious a. ____Powerful b. ____Good Mixer c. ____Easy on others d. ____Organized a. ____Bold b. ____Charming c. ____Loyal d. ____Easily led a. ____Tries new ideas b. ____Optimistic c. ____Wants to please d. ____Respectful a. ____Restless b. ____Popular c. ____Neighborly d. ____Abides by rules a. ____Outspoken b. ____Companionable c. ____Restrained d. ____Accurate a. ____Will power b. ____Open-minded c. ____Cheerful d. ____Obliging a. ____Unconquerable b. ____Playful c. ____Obedient d. ____Fussy a. ____Brave b. ____Inspiring c. ____Submissive d. ____Timid a. ____Daring b. ____Expressive c. ____Satisfied d. ____Diplomatic a. ____Self-reliant b. ____Fun-loving c. ____Patient d. ____Soft-spoken

a. ____Nervy
b. ____Jovial c. ____Even-tempered d. ____Precise

Based on the research of David W. Merrill and Roger Reid and published in Personal Styles and Effective Performance.

Your Personal Profile

Adapted from materials presented at the IHI International Conference in Orlando Florida, 2002 by Jean Penny and Diane Miller

1. 2. 3.

Be honest with yourselfnot how you would like to be.but how you are Focus on how you are in the work environment..NOT home You have to pick ONE of the four in each set
a. ____Stubborn b. ____Attractive c. ____Sweet d. ____Avoid a. ____Argumentative b. ____Light-hearted c. ____Nonchalant d. ____Adaptable a. ____Forceful b. ____Admirable c. ____Kind d. ____Non-resisting a. ____Decisive b. ____Talkative c. ____Controlled d. ____Conventional a. ____Original b. ____Persuasive c. ____Gentle d. ____Humble a. ____Assertive b. ____Confident c. ____Sympathetic d. ____Tolerant a. ____Positive b. ____Trusting c. ____Contented d. ____Peaceful a. ____Determined b. ____Convincing c. ____Good-natured d. ____Cautious a. ____Aggressive b. ____Life-of-the-party c. ____Easily fooled d. ____Uncertain a. ____Takes risks b. ____Warm c. ____Willing to help d. ____Not extreme a. ____Persistent b. ____Lively c. ____Generous d. ____Well-disciplined

a. ____Eager
b. ____High-spirited c. ____Willing d. ____Agreeable

Based on the research of David W. Merrill and Roger Reid and published in Personal Styles and Effective Performance.

Scoring your Personal Profile

1. 2. Count the number of as that you marked. Write that number in the Tally Box marked a. Do the same with letters b,c,d. On the a scale, draw a line through the number on the bar graph that corresponds with your total number of as. That forms the end line of your bar graph. Shade in the space in the a bar graph, up to your end line

3.

4.
5.

Do the same for b,c,d. The total of a,b,c,d, should =24.

The longest bar is you predominant style.

Tally Box a= b= c= d=
0 0 0 1 1 2 2 3 3 4 4 5 5 6 7 6 8 7 9 8 10 11 12 14 16 14 18 16 9 10 11 12

1
1 2

2
3 4

6
5 6

7
7

8
8

10
9

12
10

14 16
12 14

Activity
Break up into groups based on your most predominate category:

A, B, C, or D
Within your group: Name two things you like best about working in teams Name two things you like least about working in teams

Collaborate with your group to write a slogan or draw a picture that represents your work style

This model is based on OBSERVABLE behavior, not your perceptions or judgments.

Inner qualities or traits

Observable Behavior
Loud Facially Animated Inflected speech Quite Facially controlled

Your reaction: feelings, judgments

Honest Motivated Interested

I like him She interests me

Monotone He seems nice speech

Hypocritical Intelligent

Direct eye eye contact Fast paced

Indirect Contact Slow paced

I dont like her She bugs me

Be objective. In a situation where two or more people are interacting and where observable behavior can be described by an observer and verified by the observations of others.

Assertiveness Continuum
Low: High:

Asks

Tells

Behavioral clues: Pace of speech Quantity of speech Volume of speech

Hand motions
Body posture Eye contact
Based on the research of David W. Merrill and Roger Reid and published in Personal Styles and Effective Performance.

Less responsive:

Responsiveness
Continuum
Behavioral clues: Emotion in voice Topics of conversation

Controls Emotions

Descriptive
Hand motions Body posture More responsive: Facial expression

Emotes
Based on the research of David W. Merrill and Roger Reid and published in Personal Styles and Effective Performance.

Assertiveness + Responsiveness = Work Style

Low responsiveness

Analytical (d)
Low Assertive

Driver (a)
High Assertive

Amiable (c)
High responsiveness

Expressive (b)
Based on the research of David W. Merrill and Roger Reid and published in Personal Styles and Effective Performance.

The Driver: Action Oriented

Perceived positively as:
Decisive Independent Practical Determined Efficient Assertive Risk taker Problem solver Direct

Perceived negatively as:

Pushy One man/woman show Tough Demanding An agitator Cuts corners Insensitive

Materials adapted with verbal permission from Diane Miller, Director of Organizational Development at Virginia Mason Medical Center From IHI International Conference in Orlando 2002 Based on the research of David W. Merrill and Roger Reid and published in Personal Styles and Effective Performance.

The Expressive: Intuition Oriented

Perceived positively as:
Verbal Inspiring Ambitious Enthusiastic Energetic Confident Friendly Influential

Perceived negatively as:

A talker Overly dramatic Impulsive Undisciplined Excitable Egotistical Flaky Manipulating

Materials adapted with verbal permission from Diane Miller, Director of Organizational Development at Virginia Mason Medical Center From IHI International Conference in Orlando 2002 Based on the research of David W. Merrill and Roger Reid and published in Personal Styles and Effective Performance.

The Amiable: Relationship Oriented

Perceived positively as:
Patient Respectful Willing Agreeable Dependable Concerned Relaxed Organized Empathetic

Perceived negatively as:

Hesitant Wishy Washy Pliant Conforming Dependent Unsure Laid back

Materials adapted with verbal permission from Diane Miller, Director of Organizational Development at Virginia Mason Medical Center From IHI International Conference in Orlando 2002 Based on the research of David W. Merrill and Roger Reid and published in Personal Styles and Effective Performance.

The Analytical: Thinking Oriented

Perceived positively as:
Industrious Persistent Serious Orderly Organized Cautious

Perceived negatively as:

Critical Picky Moralistic Stuffy Stubborn Indecisive

Materials adapted with verbal permission from Diane Miller, Director of Organizational Development at Virginia Mason Medical Center From IHI International Conference in Orlando 2002 Based on the research of David W. Merrill and Roger Reid and published in Personal Styles and Effective Performance.

Driver
Behavior directed toward achievement in an interpersonal setting Behavior directed toward acceptance in an interpersonal setting

Analytical
(Primary Effort) Works carefully and alone

Expressive
(Secondary Effort) Works quickly and with others

Amiable
(Secondary Effort) Works slowly and with team

(Primary Effort) Works quickly and alone

(Secondary Effort) Impresses others with individual effort

(Secondary Effort) Impresses others with precision and knowledge

(Primary Effort) Impresses others as exciting member of the group

(Primary Effort) Gets along as integral member of the group

Based on the research of David W. Merrill and Roger Reid and published in Personal Styles and Effective Performance.

Back-up Mode
Analytical

Low responsiveness

Driver

Low Assertive

Back-up behavior: Avoid

Back-up behavior: Autocratic

High Assertive

Back-up behavior: Acquiesce

Back-up behavior: Attack

Amiable
High responsiveness

Expressive
Based on the research of David W. Merrill and Roger Reid and published in Personal Styles and Effective Performance.

How to Work Better with Other Styles.. the key is versatility!

When working with analytical:
Tell HOW first Provide data (graphs, stats etc) List pros and cons Be accurate, logical Give them time Provide deadlines Dont rush or surprise

When working with Driver:

Tell WHAT first Keep faced paced (efficient) Dont waste time (get to the point!) Be businesslike Give them choices (allows them to control Talk results

When working with Amiable:

Tell WHY first Use friendly tone of voice, lots of eye contact Ask vs. tell them

When working with Expressive:

Tell WHO first Keep it fast paced, direct eye contact Be enthusiastic, allow for fun

Draw out their opinions

Explore personal life Define expectations Strive for harmony Avoid deciding everything for them

Support creativity, intuition

Talk about the big picture, (not the details) Handle the details for them Value feelings and opinions Be flexible
Materials adapted with permission from Diane Miller, Director of Organizational Development at Virginia Mason Medical Center From IHI International Conference in Orlando 2002

Growth Actions to improve your versatility

If you are an Analytical:
Declare, take a stand, make a decision Show emotional support for the feelings of others Show some excitement and involvement in a relationship Talk personally with people about their ideas, not dwell strictly on technical and abstract subjects

If you are a Driver:

LISTEN Build cooperation into work relationships, talk about other peoples ideas Avoid the temptation to answer every question immediately Learn to make social small-talk!

If you are an Amiable:

Initiate action, provide some direction and stick to goals and objectives Limit the extent to which you pull others into your personal matters Keep communication more in line with business manners

If you are an Expressive:

Check, slow down enough to consider the facts and feelings of others Center conversation less on self Tone down emotional reactions by presenting factual information and assist in defining goals Talk more slowly and less during Materials adapted with permission stressful situations from Diane Miller, Director of
Organizational Development at Virginia Mason Medical Center From IHI International Conference in Orlando 2002

Assumptions About Personal Styles

From: http://www.engr.washington.edu/lead/

1. There is no best or worst style.

2. There are no pure styles.

3. Behavior style does not explain the whole person

4. Much of the population is different than you are.

5. We all have goals we hope to attain and results we wish to achieve.