Академический Документы
Профессиональный Документы
Культура Документы
-A better life for many Ingvar Kamprad, aged 17, built the foundation of what later came to be
known as IKEA, headquartered at Leiden, The Netherlands The first model IKEA store was opened in Almhult, Sweden in 1953 and now the number has grown to 301 in 41 countries worldwide
With a workforce of 131,000 IKEA generated annual sales of 24.7 billion Euros
It enjoys the trust of more than 410 million customers annually
With its specialty in retail industry ,IKEA has built a niche for itself in affordable yet reliable self-assembly furniture
The logo for IKEA follows the color blue and yellow inspired from the Swedish national flag
Customer Relations
Low Prices
Megastore
Contemporary Design
Wacky Promotions
Low Prices
Excessive Enthusiasm
CUSTOMER ATTRACTED
Thousands were attracted by the promise of store vouchers offered to first 50 in Saudi Arabia
IKEA is accelerating its store roll-outs that preserve the strong enthusiasm that IKEA evokes A new store near Chicago is expected to generate $2.5 million in tax revenues Offering locals to apply for the post of Ambassador of Kul (Swedish for fun) Keeping it new IKEA replaces a third of its product line every year
1300 suppliers in 53 countries just to find the right manufacturer for each
More shoppers, more traffic. More traffic, more sales. More sales, more buzz
Leisure Shopping
Outing. Not a chore!
Restaurant
Wide aisles
Marked Path
Ease of access
IKEA
Playroom for Kids
Lifelike settings
Warehouse
Blue and yellow buildings of average 300,000 sq ft in size Large number of items for display is a decisive advantage Spending per customer is almost similar: $85 per store visit, the same in Russia as in Sweden Flat packing enables shoppers to haul their own stuff IKEA researches about the lifestyle of people and designs products accordingly
Autonomy to Employees
(employees are catalog models)
economy No design no matter how inspired finds its way in the showroom if it can not be made affordable Relentless cost cutting ultimately leads to IKEAs conservation drive Russia is a source of timber, IKEA aims to turn it into a major supplier of finished goods Simplicity a tenet of Swedish design helps keeps costs down
Designing beautiful but expensive products is easy, designing beautiful products that are inexpensive and functional is a huge challenge
Japan
China Adjusting to high market demands 250,000 placemats sold in 3 weeks instead of the whole year
Japanese wanted great materials and high quality not low prices and particleboard
American customers were buying vases to drink from because the glasses were too small
To keep the core founding values alive while direct links with Kamprad disappear A vocal minority complains of long lines, crowded parking lots and exasperating assembly experiences