Quality Gurus

Deming Juran Croosby

Demings Principle
Dr.Deming advocated that most of the problems in industries are systemic and that it is the responsibility of the management to improve the system so that the employees can do their jobs more effectively

1. Create constancy of purpose toward improvement of product and service. Develop a plan to be competitive and stay in business. 2. Adopt the new philosophy. Commonly accepted levels of delays, mistakes, defective materials, and defective workmanship are now intolerable. These mistakes must be prevented. 3. Cease dependence on mass inspection. Instead, design and build in quality. Quality has to be designed and built into the product. Inspection should be used as an information-gathering device, not as a means of "assuring" quality or blaming workers. 4. Don't award business on price tag alone. Awarding contract to the lowest bidder does not guarantee quality.

5. Continuously improve the system of production and service. Deming popularized the Shewhart Cycle as the Plan-Do-Check-Act (PDCA) or Plan-DoStudy-Act (PDSA) cycle. 6. Institute training on the job. 7. Institute leadership (modern methods of supervision). 8. Drive out fear.

9. Break down barriers between areas. 10. Eliminate slogans aimed solely at the work force. 11. Eliminate numerical goals, work standards, and quotas. 12. Remove barriers that hinder workers. 13. Institute a vigorous program of education and self improvement 14. Take action to accomplish the transformation

Jurans principles
Quality Trilogy
Quality Planning

Quality Improvement

Quality Control

Identify who are the customers. Determine the needs of those customers. Translate those needs into our language. Develop a product that can respond to those needs. Optimize the product features so as to meet our needs and customer needs.

Develop a process which is able to produce the product. Optimize the process.

Prove that the process can produce the product under operating conditions with minimal inspection. Transfer the process to Operations.

Jurans 10 steps to quality improvement are as listed below

1. Build awareness of opportunity to improve. 2. Set-goals for improvement. 3. Organize to reach goals. 4. Provide training 5. Carryout projects to solve problems. 6. Report progress. 7. Give recognition. 8. Communicate results. 9. Keep score. 10. Maintain momentum by making annual improvement part of the regular systems and processes of the company.

Philip B. Crosby Principles

1. 2. 3. 4. 5. 6. 7. Management commitment Quality improvement team Quality measurement Cost of quality evaluation Quality awareness Corrective action Establish an hoc committee for zero defects program

8. Supervisor training 9. Zero defects day 10. Goal setting 11. Error cause removal 12. Recognition 13. Quality councils 14. Do it over again