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Deep Dive Incident & Problem Management

Brian Hollandsworth Product Marketing Manager


Joseph Wheeler Senior Solutions Consultant

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Service Management Transformed


POWERFULLY SIMPLE
Consistent and approachable Familiar to all users Social and engaging Everything IT in one click

FASTEST RESULTS
Fast, phased implementation Point-and-click configuration Quick and easy integration Cloud, virtual, real together

ABSOLUTE CLARITY
Single source of truth Create reports in seconds Single work queue for all tasks CIO and IT pro dashboards

LOWEST COST
Automated upgrades Zero infrastructure Maintenance is a breeze Fixed fee implementation

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IT Transformation Cloud Platform

IT AUTOMATION APPS
S T R AT E G Y
IT Governance IT Cost Project and Portfolio Service Portfolio

DESIGN
IT Asset and Contract Service Level

TRANSITION
CMDB

O P E R AT E
Request
Incident Problem Manage Docs Field Service

BUILD
Workflow Resource management Self-service

Change
Release Discovery Runbook Automation Knowledge

Service Catalog
Software Dev Lifecycle

Business request
management

P
Content Management
Email Workflow

L
Chat

A
Live

M
Search Analytics Integrations

Approvals

Notification

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IT Transformation Why Incident & Problem Management?

IT AUTOMATION APPS

INCIDENT
Timely restoration of normal service
Improves visibility and communication between business & IT Improves customer satisfaction

PROBLEM
Proactive incident prevention
Improves stability Drives root cause analysis Identifies single points of failure

P
Content Management
Email Workflow

L
Chat

A
Live

M
Search Analytics Integrations

Approvals

Notification

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www.service-now.com | 4

Early bird Ends Today

Brian Hollandsworth, Product Marketing Manager


EMAIL WEB TWITTER brian.hollandsworth@service-now.com www.service-now.com @ITSMBrian

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