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Great Leaders
❁ Live with integrity, lead by example
❁ develop a winning strategy or “big idea”
❁ build a great management team
❁ inspire employees to greatness
❁ create a flexible, responsive organization
❁ use reinforcing management systems
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Great Leaders
❁ passionate about what they do
❁ love to talk about it
❁ high energy
❁ clarity of thinking
❁ communicate to diverse audience
❁ work through people (empowering)
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LEADERSHIP
The Trust Factor in Leadership
● Recommendation: Learning to
trust
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others is also good!!!
● Management keeps an
organization running
● Leadership involves getting
things started
● Leadership involves facilitating
change
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● 95% of American ● When companies
managers say the derive their
right thing. advantage from
● 5% of American intellectual
managers do the capital, old
right thing. management
styles (carrots and
sticks) are not
●Future Leaders…. sufficient.
–Develop/communicate what company is trying to
accomplish
–Create environment where employees can figure
out what needs to be done AND then do it well.
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CORE VALUES
❈Fairness
❈Commitment
❈Freedom
❈Water Line
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Leaders vs. Managers
▼ LEADERS: ▼ MANAGERS:
● innovate ● administrate
● focus on people ● focus on systems
and structures
● inspire trust ● rely on control
● have a long-range view ● have a short-range
● ask what and why view
● have eyes on horizon ● ask how and when
● have eyes on bottom
● originate line
● challenge status quo ● initiate
● do the right thing ● accept status quo
● do things right
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LEADERSHIP- Marks of a Great Leader
● Strategic Approach
● Human Assets Approach
● Expertise Approach
● Box Approach
● Change Approach
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LEADERSHIP
Resistance to Empowerment
(Article by Williams)
● QUESTION: Why do managers resist change?
● QUESTION: Why do managers resist
suggestions?
● QUESTION: Why are managers afraid to empower
their subordinates?
Continued….
● Recommendation: Learn to
encourage and make full use of
your talents and the talents of
others.
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LEADERSHIP - The Magic of Vision
● Vision sees what ● Vision is clarity
must be
tomorrow,
beyond what is
● Vision is a
today worthy
commitment
● Customers help
you see the vision
● Vision generates
supportive
actions
● Vision inspires
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LEADERSHIP - How Vision Works
● The right vision attracts commitment
and energizes people.
● The right vision creates meaning in
workers’ lives.
● The right vision establishes a
standard of excellence.
● The right vision bridges the present
and the future.
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LEADERSHIP
How You Know You Need a Vision
● Is there evidence of confusion about purpose?
● Do employees complain about insufficient
challenge?
● Do employees say they are not having fun any
more?
● Is the organization losing market share or
reputation for innovation?
● Are there signs of declines of pride in your
organization?
● Is there excessive risk avoidance?
● Is there an absence of sharing?
● Is there a strong rumor mill?
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LEADERSHIP
Customer Focus
✦ What do customers really buy?
✦ Leaders focus on customers - and so
does everyone else.
✦ Leaders focus on partnering, not
selling.
✦ Leaders begin with the customer’s
needs and wants.
✦ Solving problems spurs partnerships.
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LEADERSHIP
Great Performance
● Is this the best you can do?
● Remember, its leadership, not status
quo-ship.
● Thinking incrementally moves you
forward from today.
● Thinking strategically leads
backward from the future.
● How many bugs is one too many?
● Begin with the end in mind.
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LEADERSHIP
Create Value-Added Strategies
● Stay close to the customer.
● The tough strategic question:
“What do I do?”
● Value is solving the customers’ problems.
● Value is doing better than anyone else.
● Value-added strategies solve the problems
that drive purchasing decisions.
● Leaders learn how to focus themselves and
everyone else on solving the customers’
problems.
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Some Managers are More Than
Bosses - They’re Leaders, Too
(Horowitz)
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LEADERSHIP: ● Structures send
Remove powerful messages.
▲ Decentralize
Obstacles decision making to
the point of
● Systems send customer contact
▲ Cross-functional
powerful
teams
messages. ▲ Simplified processes
▲ Performance
and procedures
management
▲ Focus on one
systems
customer, one
▲ Reward systems
product, one
▲ Information product/market
systems combination
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SEVEN SECRETS TO BUILDING:
EMPLOYEE LOYALTY
● Set high expectations
● Communicate constantly
● Empower, Empower, Empower
● Invest in their financial security
● Recognize people as often as possible
● Counsel people on their career
● Educate them
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LEADERSHIP- Marks of a Great Leader
▼ Recommendation:
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● A leader is only as effective as the team
● Outperform peers
● Make excellence a habit
● Be willing to try new approaches
● Focus on what you need to do
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Chapter #10 - Understanding
Employee Motivation and
Leadership
● Theories of ● Reinforcement
employee motivation
– Theory X, Y ● Participative
– Two-factor Theory management /
– Equity Empowerment
– Maslow
– Expectancy Theory
– Goal Setting Theory
● Job enrichment /
Job design
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