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CEO: Christoph Franz Employs 117,000 people World's fourth-largest airline in terms of overall passengers carried 197 International destinations Head Quarters: Cologne, Germany Presently running 290 Aircrafts and 165 more are ordered by the company

Enterprise resource planning (ERP)

Enterprise resource planning (ERP) is business management software that allows an organization to use a system of integrated applications to manage the business ERP software integrates all facts of an operation, including product planning, development, manufacturing processes, sales and marketing ERP software typically consists of multiple enterprise software modules that are individually purchased, based on what best meets the specific needs and technical capabilities of the organization

WBS of ERP Implementation

The Nine Knowledge Areas

Integration Management Scope Management Time Management Cost Management Quality Management Human Resource Management Communications Management Risk Management Procurement Management


Role Play

Cultural Difference

If required

Human Resource Management

Conflict Resolution

Solution to the Problem

Communication Management

Problems faced in Communication

Lack of appropriate feedback Misinterruptions Lack of factual information Excessive Documentation Problems in generating, storing and disposing information

Solutions to avoid Communication Problems

Maintain ISSUE LOGS to monitor the timely resolution and control communications Maintain Project Communications like performance reports, Deliverable status, Schedule progress etc. Maintain Information Management Systems like Table reporting, Spreadsheet analysis, Burn-down chart, Velocity charts, Kanban boards etc Conduct frequent meetings

Procurement Management

Problems faced in Procurement

Problems in Contractor performance Cost overrun Delay in receiving goods and services Improper trained officials performing contract oversight Inadequate guidance on voucher processing

Solution to avoid procurement Problems

Manage Procurement relationships between Buyer and contractor Monitoring contract performance Control of quality of procured goods Maintain perfect Procurement documents Making correct amendments and corrections as and when needed

Quality Management

Problems in Managing Quality

Lack of identifying activities of no value Lack of PMs interest in inspecting the work done Lack of proper/no testing done before delivery of good/service Project deliverable is full of errors

Solution to avoid Quality issues

Maintain a QUALITY CHECKLIST Regular Inspection Quality Audits and corrective action plan Usage of seven Quality tools Statistical Sampling

Indian Under a German Manager

Possible Problems
Lack of proper Communication Ego Clashes Cultural Issues Motivational Issues Intimacy

Solution for Indian Team Member

Team member must Communicate Clearly with the team and PM Team member must understand cultural behavior of the country he is staying in as well as behavior of other team members Team member must be professional to work assigned to him and not seek intimacy PM must understand the motives of team member and act accordingly.

Project Manager leaves the project in between

Thank you!!!
Special thanks to: Dr. Satish Menon Saurabh Kumar