EMOTIONAL INTELLIGENCE

Objectives: This unit will help you to understand: What is emotional intelligence How to manage emotions at the workplace The application of emotional intelligence at the workplace How to improve emotional intelligence Emotional intelligence training in organizations

EMOTIONAL INTELLIGENCE
EI is the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions both in ourselves and in our relationships. Emotions can be defined as a feeling and its distinctive thoughts, psychological and biological states, and range of propensities to act. The word emotions come from the latin word motere which means to move. All emotions induce a desire to act. There are basically two types of emotions primary and secondary. What a person feels at first is primary emotion.. and what a primary emotion leads to is secondary emotion.

EMOTIONAL INTELLIGENCE
Evolution of Emotional Intelligence: In 1983, a Harvard psychologist, Howard Gardner, proposed a model named multiple intelligence. This model was a major step in the study of the differences between emotional and intellectual capabilities of human beings. The phrase EI was coined by Dr. Peter Salovey of Yale university and Dr. John Mayer of the university of New Hampshire in 1990. Salovey and Mayer identified four abilities required for emotional intelligence and called them the four branches of EI.

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Evolution of Emotional Intelligence: They were: 1. The ability to recognize emotions 2. The ability to use emotions to assist the thought process 3. The ability to be aware of emotions 4. The ability to manage emotions In 1995, with the publication of the book Emotional Intelligence, Why it Can Matter More Than IQ by Daniel Goleman, the concept of EI received worldwide attention.

EMOTIONAL INTELLIGENCE
Components of Emotional Intelligence: Emotional intelligence has two major components personal competence and social competence. Personal competence refers to awareness of the self and management of the self. Awareness of the self relates to knowledge of ones feelings, emotions etc. Management of the self relates to being able to adapt to changing situations. Social competence includes social awareness, i.e. the capacity to understand the feelings of others. The ability to work effectively with others.

Analyzing the impact of Emotions at the Workplace: Emotions pervade all levels of the organization and they play an important role in organizational excellence. Emotions commonly found in organizations can be classified into positive and negative emotions. Both kinds of emotions influence the behavior of employees and also the organizational culture. Negative emotions at workplace: Emotions that are unhelpful to the attainment of organizational objectives are negative emotions. Some indicators of negative emotions at the workplace are:

EMOTIONAL INTELLIGENCE

EMOTIONAL INTELLIGENCE
o Inadequate team effort o Poor working conditions o Employees unsuitable for the job o Constant fear of change o Repeated changes in organizational culture o Very high or low levels of stress o Lack of trust in top management decisions o Lack of job security, lack of appreciation o Inter departmental conflicts o Poor career growth opportunities o Poor supervision Negative emotions, if left unchecked become toxic. Toxic emotion is the pain that causes people to lose their self esteem and disengage themselves from work.

Robinson's criteria contrasting basic emotions

Kind of emotion Positive emotions Negative emotions

Related to object Interest, curiosity properties Attraction, desire, admiration Surprise, amusement
Future appraisal Event related Hope Gratitude, thankfulness Joy, elation, triumph, jubilation Relief Pride in achievement, selfconfidence, sociability Generosity Sympathy Love

Alarm, panic Aversion, disgust, revulsion Indifference, familiarity, habituation

Fear Anger, rage Sorrow, grief Frustration, disappointment Embarrassment, shame, guilt, remorse Avarice, greed, miserliness, envy, jealousy Cruelty Hate

Self-appraisal Social

Cathected

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Emotional intelligence and career development. Emotional intelligence and leadership. Emotional intelligence and team building. Emotional intelligence in Indian Organizations. Improving Emotional Intelligence According to Daniel Goleman, Emotional intelligence can be learned. Major components of EI are personal competence and social competence. Difference between learning Emotional intelligence and cognition.