Академический Документы
Профессиональный Документы
Культура Документы
Objectives
Explain what business process reengineering is and why it is important Present different options that organizations can use to reengineer processes within their organizations
Why Reengineer?
Historical reality for organizations: High level of demand: organizations are order takers Management (and IT!) focus efficiency and control of operations Modern reality since 1990s: Hyper-competiveness Globalization Very demanding customers Management and IT focus: Innovation, responsiveness/speed, quality and service.
What is Reengineering?
Business Process Reengineering (BPR) is a management approach aiming at improvements by means of elevating efficiency and effectiveness of the processes that exist within and across organizations. It is a fundamental and radical approach by either modifying or eliminating nonvalue adding activities. (Wikipedia) Reengineering can be accomplished through the implementation of ERP systems..but is this the best approach?
500 people
Most work on mistakes between
Ford (cont)
Ford (cont)
Professor
Reg. Form
Registrar
Select Courses
N Y
N
Line up for professor
Y Reg. Form
Enroll student, update form
Form OK?
N
Reg. Form
Y
Key
registration
data into computer
N
Bring completed form to registrar table
Reg. Form
Student
Sit at computer.
Banner
Authenticat e user
Sip coffee.
N Y
Reengineering Tenets
Combine multiple tasks and assign a single point of contact for each process. EMPOWERMENT An important feature of BPR is integrating activities and assigning business process responsibility to one individual a generalist.
Allow workers to make decisions. Avoid decision hierarchies that require workers to go through layers of management for decisions about the work they are doing. Perform process steps in their natural order. Rather than following a linear sequential set of tasks, perform process activities as needed, sometimes in parallel.
Reengineering Tenets
Do a cost/benefit on controls and other checks.
Reengineering/Redesign Choices
What are the choices? What are the advantages / disadvantages of each? Who should or does use which?
Reengineering/Redesign Choices
Technology Enabled (Constrained) Reengineering Choices are a direct function of the software Not altering software makes time and cost lower Also called Concurrent Transformation Clean Slate Reengineering Start from scratch with no structures or documents Software must be made to fit the needs of the firm
Process design starts with a clean slate Also referred to as starting from scratch or green field. Theoretically, no limits
Allows an organization to develop innovative software that is not available through existing ERP software
May be the only option:
For some firms in niche industries, clean slate reengineering is the only option
May have unique features where Greater likelihood that cost, time best practices inappropriate objectives met
Agility
Software available
Firms Size
Available Resources Time Pressure Strategic Gain Uniqueness of solution
Large Firms
Have the resources to do clean slate
In some cases, clean slate will lead to many starts and stops before the final design is found
More of a spectrum
Technology Enabled Clean Slate