Information Systems Infrastructure (IS3314)

3rd year BIS 2006 / 2007

Fergal Carton Business Information Systems

Last week
Course objectives Basic flows of information in business Finance cash Sales orders, customers HR employees

This week
Homework LowFares.com Sales information Data and information Basic flows of information in business Finance cash Assessment dates

Course objectives
Basic flows of information (Finance / HR / Sales) Understanding requirements for IS support Business processes & related applications Introduction to ERP systems ERP implementation projects IS issues in multi-national organisations

Basic flows
Basic flows of information in business Finance cash Sales orders, customers HR employees

Basic flows
Difference between data and information?

Basic flows
Difference between data and information?

Information is data with a purpose

Data and information

What is data?
Numbers, characters, Stored as bits, bytes,
104652797 104403444 103412644 104398688 Buckley Bunyan Butler Cahalane Sarah Jane Shane Anthony William David Michael Cornelius

What is information?

Organised data Data linked to a physical attribute (weight) Can be linked to a virtual attribute (price)

Student No 104652797 104403444 103412644 104398688

Surname Buckley Bunyan Butler Cahalane

Forename Sarah Jane Shane Anthony William David Michael Cornelius

Basic flows
Finance Sales

HR

Basic flows
Finance Sales

HR

Basic flows
Finance Targets Sales

Payroll

Comm

HR

Availability Reservation # Seat # Customer name Loyalty card # Quantity Price Payment method

Basic flows
Sales

Airline Flight # Class Capacity Origin Destination Date Time

Customers & orders Availability Reservation # Seat # Customer name Loyalty card # Quantity Price Payment method

Basic flows
Sales

Products
Airline Flight # Class Capacity Origin Destination Date Time

What about Marketing?

Customers & orders Availability Reservation # Seat # Customer name Loyalty card # Quantity Price Payment method
Customer type Order type year to date Revenue Profitability Sales channel

Sales

Products Hotel / Car Hire

Airline Flight # Class Capacity Origin Destination Date Time

Business processes & related applications

What is a business process?
A business process is how a user in a given function or department might describe, in their own words, the sequence of tasks that make up their work.

What is an application?
Applications are information systems or tools that support users in their daily tasks, usually with the aim of automating the more time consuming elements of those processes.

Finance: eyes on the road ahead and on the rear-view mirror

Control of costs and revenues Report on results to directors and shareholders Plan expenditure (budgets) Pay suppliers (including employees!) Collect cash from customers Manage cash flow and currency exposure Plan for financing requirements (eg. acquisitions)

Finance requirements
Smooth transaction processing
and A crisp database for reporting

Finance requirements
Reliable, one source of the truth Efficient, automate manual processes Secure, safe from intrusion and disaster Easy to use, visual and accessible Fast, access to up to date information Ability to analyse, download to Excel

Finance requirements
Planning ( targets)
Delivering (revenue, savings) Reporting (performance against goals)

Sales vs. Finance views

Sale concluded, revenue = x
Discount level? Good payer? Paid in full? Paid when?

Cash collected, receipt = y

Assessment dates
40% for course work during the year
20% case study on 14th November 20% MCQ on 12th December

Recommended reading
Introduction to Information Systems
Essentials for the e-Business Enterprise
James A. OBrien Publisher : McGraw Hill/Irwin 11th Edition, 2003

Corporate Information Strategy & Management

Applegate, Austin & McFarlan Publisher: McGraw Hill 6th edition, 2003

Recommended reading

Recommended reading