Hospitality Ethics

Of Hospitality Management
HRT 383

Special Thanks to

Ken Blanchard & Norman Vincent Peale, coauthors of The Power of Ethical Management Stephen Covey, author of The 7 Habits of Highly Effective People John Mangrich, presenter at the University La Verne (Ethics - 01/23/02) Leonard Pellicer, author of Caring Enough to Lead Manuel Velasquez, author of Business Ethics: Concepts and Cases Danah Zohar and Ian Marshall, co-authors of SQ - Spiritual Intelligence Quotegarden.com

HRT 383 Learning Objective C

Demonstrate effective leadership qualities related to communication, team performance, decision-making, and hospitality ethics
Define Ethics Lets discuss the terms

HRT 383 Learning Objective C

To understand ethical behavior, one must be able to identify ethical tenets of the hospitality management profession
This is not a list to choose from This is not a magic list! The learning objective is designed to enhance your abilityin business ethicsto evaluate actions, identify issues, and respond in appropriate ways Ethics is a curriculum thread

Definitions (Oxford English Dictionary)

Ethics: Greek word ethos, referring to character and individual behavior Ethics: The science of morals
Morals: Concerned with character, or right and wrong, or goodness and badness

Definitions (Oxford English Dictionary)

Tenet: Doctrine held by a group or person In business, other terms used in place of tenet include value, belief, and principle Which word works best?

Ethical Tenets in Hospitality

Individuals have personal values Organizations have valuesthese values may be linked to culture, traditions, and customs People work together in organizations Organizational values may conflict with personal values

Be clear about your personal values

The 5 Ps of Ethical Management

(Blanchard & Peele)

Purpose your personal vision Pride your sense of satisfaction Patience sometimes its a long road Persistence standing your ground Perspective be focused and clear

There is no pillow as soft as a clear conscience. - French Proverb

Is it Legal? (Blanchard & Peele)

Violation of criminal laws? Violation of civil laws? Violation of company policy? Appearance of being improper or immoral? Will it harm or embarrass the customers or company?
Reputation is character minus what youve been caught doing. Michael Iapoce, A Funny Thing Happened on the Way to the Boardroom

Is it Balanced? (Blanchard & Peele)

Is it fair to all parties concerned? Fair short-term & long-term? Is it fair to the competition? Would it cause customers to view the industry negatively?
The reputation of a thousand years may be determined by the conduct of one hour. - Japanese Proverb

Is it Right? (Blanchard & Peele)

How will it make you feel about yourself? Will you be proud of yourself after making this decision? How would you feel if your decision made the front page?
The time is always right to do the right thing. - Dr. Martin Luther King, Jr.

The Ethics Check (Blanchard & Peele)

Is it legal? Is it balanced? How will it make you feel about yourself?

Its not hard to make a decision when you know what your values are. - Roy Disney

At the End of the Day (Blanchard & Peele)

How do you feel about yourself? How do others feel about you? Did what you do match what you said? Did what you do match what you feel? Did what you do match what other people believe is right or good?
Live in such a way that you would not be ashamed to sell your parrot to the town gossip. - Will Rogers

Ethical Tenets in Hospitality

Organizational acts originate in the choices, behaviors, and actions of individuals

Ethical decisions may, at some point, involve any and all organizational stakeholders Personal ethics and organizational ethics cannot be separated You are part of the organization

Issac Asimov:

Never let your sense of morals prevent you from doing what is right.

Author Unknown:

My goal in life is to be as good of a person as my dog already thinks I am.