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Business English Conversation & Listening 1.

Introduction
Instructor: Hsin-Hsin Cindy Lee, PhD Business English Conversation & Listening 2010

Contents
Course description and requirements

Syllabus and learning points


Checkpoint

Course Description & Requirements

Course Objectives
This course uses functional syllabus.

It aims to help students learn language

functions and useful expressions for working in the global workplace. The course content will help you learn how to speak English fluently in various business situations.

Teaching Methods
This course combines e-learning and on-campus

class hours. On our course website, you can download the learning materials and watch the video of instructors lecture. You can also practice listening and study the grammar rules by e-learning. You will be requested to post articles and responses and completing the quizzes on the course website. All the activities mentioned above will maximize your elearning outcome. When you attend the class on campus every other

Course Requirements
Attendance and participation You need to respond biweekly online. Your biweekly article and response will be

seen as attendance. This course requires on-campus attendance. Make sure you join the classroom activities every time. Punctual submission of assignments Use English in the class
Interacting with your classmates in English will

further help you practice your business communication skills!

Grading Policy
Assignments & Quizzes: 25% Role Plays or Presentations: 25% Mid-term exam: 25%

Final Project & Presentation: 25%

Textbooks and References


Business English Conversation

() (classroom use)
Intelligent Business (Intermediate)

()
Essential Business Grammar Builder

(/) () (optional purchase)

Syllabus and Learning Points

Syllabus
1. Introduction 7. Making Suggestions 8. Making Presentations 9. Agreeing and

2. Greeting
3. Socializing & Small

Talk 4. Making Telephone Calls 5. Making Requests 6. Dealing with Complaints

Disagreeing 10. Final Review

Essential Learning Points

Lesson 1. Introduction to the Course


Make sure you study Lesson 1 and

understand all the course requirements. This course combines e-learning and oncampus classroom activities. Make sure that you are able to participate in both types of learning activities. This course is intensive in nature. Try to catch up with the course schedule all the time!

Lesson 2. Greeting
Basic Rules and Concepts

Conversation and Listening


Check Answers and Further Practice Writing Practice Common Business Situations
Introducing yourselves in the first meeting Introducing a peer to a senior Introducing peers to each other

Receiving a guest (Model Conversation)

Lesson 3. Socializing & Small Talk


Basic Rules and Concepts

Conversation and Listening


Check Answers and Further Practice Writing Practice Some Safe Topics for Small Talk
Jobs/work/business/economy Vacation/ travel/ sightseeing Food/ drinks/ cuisine/ restaurants

Sports/ local sport teams; events/ exercises


General interests: movies; music, etc.

Lesson 4. Making Telephone Calls


Basic Rules and Concepts

Conversation and Listening


Check Answers and Further Practice Writing Practice Learning Points
How to making a phone call properly How to answer a phone call properly How to leave and take messages

How to make an appointment

Lesson 5. Making Requests


Basic Rules and Concepts

Conversation and Listening


Check Answers and Further Practice Writing Practice Learning Points
Persuading people to do things politely Talking about urgency

Lesson 6. Dealing with Complaints


Basic Rules and Concepts

Conversation and Listening


Check Answers and Further Practice Writing Practice Learning Points
Principles of dealing with complaints The process of dealing with problems Clarifying and confirming on the telephone

Lesson 7. Making Suggestions


Holding a brainstorming meeting

Basic Rules of hosting and participating a

brainstorming meeting The process of holding a brainstorming meeting


Open a meeting Invite opinions Participants make suggestions Encourage opinions

Summarize and end the meeting

Lesson 8. Making Presentations


Basic rules of making an effective presentation

Study the structure and relevant expressions


The basic structure of presentation
Opening Body Conclusion Q&A

Lesson 9. Agreeing & Disagreeing


Basic Rules and Concepts

Conversation and Listening


Check Answers and Further Practice Writing Practice Learning Points
Agreeing Disagreeing

Lesson 10. Final Review


Greetings Socializing in English

Socializing & Small


Telephoning in

Talks Telephone English Making Requests Dealing with Complaints Making Suggestions Making Presentations Agreeing and Disagreeing Review

English Making presentations in English Conducting meetings in English

Checkpoint
Have you known the course requirements?

Have you known the essential learning points

of the course content? Do you have any questions regarding the course content? Will you have difficulty joining the on-campus activities? Will you have difficulty with e-learning and the Internet?

-End-

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