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For BMS
Intelligence Gauge
Exercise of the brain is as important as
exercise of the muscles. As we grow
older, it's important that we keep
mentally alert. The saying; "If you
don't use it, you will lose it," applies to
the brain, so.....
Milk
Answer:
You don't, of course, bury survivors.
Answer:
One degree. If you said, "360 degrees" or
anything other than "one degree," you are
to be congratulated on getting this far, but
you are obviously out of your league.
Everyone else proceed to the final question.
6. Without using a calculator -- You are driving a
bus from London to Milford Haven in Wales In London,
17 people get on the bus. In Reading, six people get off
the bus, and nine people get on. In Swindon, two
people get off and four get on. In Cardiff, 11 people get
off and 16 people get on. In Swansea, three people get
off and five people get on. In Carmarthen, six people
get off and three get on. You then arrive at Milford
Haven.
What was the name of the bus driver?
•chaotic
•haphazard
•superfluous
•incompatible with reason
•disorganized
•largely visceral
•resulting from the lack of effective adjustment
How do we view emotions?
Emotional processing
may be an essential part
of rational decision making
To Get at
Emotion,
Go Deep...
Amygdala is
deep within the most elemental parts
of the brain.
Joy
Surprise
Sadness
Anger
Disgust
Fear
Evolutionary Advantage to
Emotion
Emotional intelligence, including factors like
the ability to motivate oneself, persistence,
impulse Control, mood regulation, empathy
and hope. IQ and emotional intelligence are
not Opposing competencies. They work
separately. It is possible to be intellectually
brilliant but emotionally inept.
This causes many life problems.
EI includes 4 types of abilities:
1.Perceiving emotions — the ability to detect
and decipher emotions in faces, pictures,
voices, and cultural artefacts- including the
ability to identify one’s own emotions. Being
“aware of both our mood and our thoughts
about that mood.” self-awareness is the
foundation for managing emotions and being
able to shake off a bad mood
2.Using emotions — the ability to
harness emotions to facilitate
various cognitive activities, such as
thinking and problem solving. The
emotionally intelligent person can
capitalize fully upon his or her
changing moods in order to best fit
the task at hand.
3.Understanding emotions — the ability
to comprehend emotion language and
to appreciate complicated relationships
among emotions. For example,
understanding emotions encompasses
the ability to be sensitive to slight
variations between emotions, and the
ability to recognize and describe how
emotions evolve over time
4.Managing emotions — the
ability to regulate emotions in
both ourselves and in others.
Therefore, the emotionally
intelligent person can harness
emotions, even negative ones,
and manage them to achieve
intended goals.
Model
Yale psychologist Peter Salovey
cites fi ve major areas of emotional intelligence:
Emotional Self-Awareness
Emotional Self-Regulation
Emotional Self-Motivation
Inter personal
Empathy
Nurturing Relationships
STEP 1: SELF-AWARENESS
Honesty
Honesty
Passion
Empathy Achievement
Achievement
Innovation
Innovation Maturity
Maturity
drive
drive
A bad leader
Does not listen
Fails to delegate
Does not show respect
Shows no interest in followers
Gives negative feedback to a third
party
Does not praise when praise is due
Criticizes in front of others
Takes personal credit for others
ideas
Is always taking control
The Five Ps of Leadership
Pay attention to what’s important
Praise what you want to continue
Punish what you want to stop
Pay for the results you want
Promote those people who deliver
those results
Leaders with empathy are able to understand their
employees’ needs and provide them with constructive
feedback, he says
CHARISMA
The process of influencing major changes in
the attitudes and assumptions of organization
members, and building commitment for the
organization’s objectives
The special quality that gives someone power
and authority over a large number of people
Model of Personal Meaning and
Charismatic Leadership
Leader
Personal
Meaning
Leader
Behavior
Attributions of
Charismatic
Leadership
Personal Meaning
Charismatic
Charismatic
Self
Promoting Leader
Leader
High Risk
Orientation
Characteristics
Characteristics
High Energy
Empowers
Action
Others
Minimum Relational Orientation
Internal Power
Conflict Base
VISION
The ability to
imagine different and
better conditions and
ways to achieve
them
Future orientation
See the difference in
how things are and
how they should be
COMMUNICATIONS SKILLS
Great rhetorical skills
– Especially oral
– Can speak about the
vision and make the
followers “see it”
– Hitler captivated
people, even those
who spoke no German
Writing, while
important, is not as
powerful
– Winston Churchill used
both masterfully
SELF CONFIDENCE & MORAL
CONVICTION
Unshakable self confidence
– Passed on to followers
True faith in the “cause”
Strong moral beliefs
Willingness to sacrifice
– Self & followers
TRUST
Followers have total trust and belief in the
leader and the “cause”
Show commitment to followers, who return
it
ACCEPT RISK
Willing to be at great personal risk
– Professionally
– Physically
Willing to risk the followers
Use unconventional (risky) strategies &
methods to achieve goals
ABILITY TO MINIMIZE
INTERNAL CONFLICT
Through strength of belief
With referent power
Due to follower belief in the leader and the
cause
WILLINGNESS & ABILITY TO
EMPOWER
Know they need the efforts & ideas of
others
Let the subordinate leaders do those
things they are able to do
Often take credit for followers’ ideas and
efforts
SELF-PROMOTING
Beat their own drums
Campaign for “the cause”
Explain their vision to all who will listen or
read
CAN CHARISMA BE
DEVELOPED?
Evidence seems to indicate that it can
It may be that individuals who develop
charisma have the undeveloped
characteristics which “practice” brings to the
forefront
4 Strategies to Develop
Charismatic Qualities
Develop
Develop visionary
visionary skills
skills
Practice
Practice being
being candid
candid
Develop
Develop warm,
warm, positive,
positive,
humanistic
humanistic attitude
attitude
Develop
Develop an
an enthusiastic,
enthusiastic,
optimistic,
optimistic, energetic
energetic personality
personality
Why Emotional Intelligence
is necessary for leaders
Words like:
"Åh, it’s too difficult!!!
They’ll never reach the top."
or:
"Not a chance... the tower is too high!"
One by one some of the baby frogs fell
off…
...Except those who fastly climbed
higher and higher..
Always stay…
POSITIVE!
Coned…..2page
The Grievances
The unbridled growth of the new economy, the
emergences of the knowledge worker and the high
demand for talent in the domestic and global markets
have rewritten the rules of the game.
Though hiring good employees is a nightmare, it is more
difficult to retaining good employees. The talent
management is the key area in every organization worth
its HR department and CEOs are more worried about
intellectual capital than working capital. To add to the
problems are the huge packages being doled out at all
levels.
Emotional Intelligence - the five
domains Of Self Management
Specific
Measurable
Achievable
Reviewed/revised
often
Time specific
Assertive
Behavior SkillsLearning to say “NO”:
1. Acknowledge the request
5 Major time wasters:
2. Decline
1. Spreading yourself 3. State reason
2. Being Afraid
3. Not wanting to say
no
4. Being tied to the
phone
5. Procrastinating
Team/Office
Politics
Power, know who has it
Opportunity to align yourself
Learn to keep on top of things
Identify with a mentor
Track your success skills
Involve yourself in other
activities
Communicate effectively and
know how to handle conflict
Separate yourself as a star
Dealing With Difficult
People
Sherman Tanks- directors gone
bad, they like to bully/threaten
Snipers- Passives, socializers, take
shots at you
Exploders- Socializers, blow up
then are embarrassed
Complainers- any type! Complain
over and over
Gossipers- any type! Like to
spread rumors
Ways To Handle
Difficult People
1. Tolerate it without
resentment
2. Tolerate with resentment
3. Leave the situation
4. Protest….
+ = + If they are nice be
nice
- = + Give jerks the
benefit of the doubt
Career Killers
Lack of direction or goals
Having no Emotional
Intelligence
Not using Emotional
Intelligence
Refusing to be a team player
Behaving passively or
aggressively
Negative work habits
Attitude of indifference
Expecting others to look out
for you
Ending On A
Positive Note
The power of a smile:
Sets a positive tone
Gives you an air of
confidence
Energizes you
Reduces tension
Improves tonality
Makes you look younger
Helps you build the
reputation as an achiever
MANAGING
PEOPLE WITH
EI
MANAGING PEOPLE : some principles
• CONSISTENCY IN DEALINGS, APPROACH
• DEMONSTRATE FAIRNESSE EMOTIONAL
INTELLIGENCE
• EXHIBIT LEADERSHIP QUALITIES
• PLAN<SET GOALS AND STRATEGY
• EXUDE CONFIDENCE IN HIMSELF, TEAM
• CLARITY IN COMMUNICATION
• SET EXAMPLE
• AUTHENTIC & DIRECT
• SELF-RESPECT
Planning Organizin
g
Leading Controlling
Mintzberg's 10
Managerial
Roles
Task Skills
Strategic Skills Setting and prioritizing
Environmental objectives
assessment scanning Developing plan of
action and
Strategy formulation implementation
Mapping strategic Responding in a flexible
intent and defining manner
mission Creating value
Strategy Working through the
implementation organizational structure
Human resources Allocating human
knowledge resources
Managing time
efficiently
(continued)
People Skills
Delegating
Influencing Self-Awareness Skills
Motivating Personal adaptability
Handling conflict Understanding personal
Win-win negotiating biases
Networking Internal locus of control
Communicating
– Verbal
– Nonverbal
Listening
Cross-cultural
management
Heterogeneous teamwork
Working Environments
Personal Motivation
Personal mastery over our
life’s purpose & intention
Empathy
Social expertise that allow
us to network and develop
relationships that enhance
our purpose
Character & integrity
that enable us to
appear genuine and
aligned
A tenacity to face and resolve
both internal and external
conflict
Personal influence that enable
us to advance our purpose.
Use of EQ at Workplace
It is EQ that will solve our
retention & morale problems
improve our creativity
create synergy from teamwork
speed our information by way of sophisticated people
networks
drive our purpose
and ignite the best and most inspired performance from
our followers.
It is EQ that will solve our
retention & morale problems
Improve our creativity
Create synergy from
teamwork
Speed our information by way of
sophisticated people networks
Why use EQ in the workplace
The workplace & workplace
culture is changing. Today the
emphasis is more on people
focused style of leadership.
Today employees are motivated
by the relationship they have in
their workplace & EI seems like a
logical framework to help build
these relationships. Emotions
influence all aspect of our lives.
Its impossible to separate them
from work. They play a large role
in how others perceive us
through our tone of voice, facial
expressions and body language.
EQ in the Workplace
It is really very sad that after so much research
on the benefits of Emotional Intelligence, too
many managers and leaders continue to ignore
the facts. They're stuck in their old patterns of
intimidation and coercion, demoralizing
employees and creating attitudes of grudging
compliance. The point to remember is
Emotional Intelligence is learnable. All that
needs to happen is for managers and leaders to
see the benefit of doing so.
Application of EQ in the
Workplace
EI is increasingly being applied to organizational
level initiatives such as workforce planning,
performance management, strategic and cultural
change as well as the recruitment process.
Vs.
Type “B Personality
Type ”A” Personality
Highly Competitive
Strong Personality
Restless when inactive
Seeks Promotion
Punctual
Thrives on deadlines
Multi jobs at once
Type “B” Personality
Works methodically
Rarely competitive
Enjoys leisure time
Does not anger easily
Does job well but doesn’t
need recognition
Easy-going
Aggressive People
Body language
– Stiff and straight
– Points, bangs tables to emphasize points
– Folds arms across body
Verbal language
– “I want you to…”
Aggressive people
– “You must…” are basically
– “Do what I tell you!” insecure….. Try to
– “You’re stupid!” avoid them.
Submissive people
Body Language Verbal Language
– Avoids eye contact – “I’m sorry”
– Stooped posture – “It’s all my fault”
– Speaks quietly
– “Oh dear”
– Fidgets
Submissive people
have a great sense
of inferiority
Assertive People
Body language
– Stands straight
– Appears composed
– Smiles
– Maintains eye contact
Verbal language
– “Let’s”
– “How shall we do this?”
– “I think… What do you think?”
– “I would like…”
Types of Conflict
Within an individual
Between two individuals
Within a team of individuals
Between two or more teams within an
organization
Causes of conflict
Conflict of aims- different goals
Conflict of ideas- different
interpretations
Conflict of attitudes - different
opinions
Conflict of behavior- different
behaviors are unacceptable
Stages of Conflict
Conflict arises
Positions are stated and hardened
Actions, putting into action their
chosen plan
Resolution???
Preventing Conflict
Assess positive and negative
personality traits of people involved
Determine personality type
– Aggressive
– Submissive
– Assertive
Assess if people are introvert or
extroverts...
Preventing Conflict
Review past conflicts
Assess communication skills of those
involved
Read body language of participants
Preventing Conflict
Try to reduce conflict
– Realize that communication is colored by
personal experience, beliefs, fear,
prejudices
– Try to be neutral
– Plan the timing and place of the
conversation
– Realize that outside stress may add to
confrontation
– Eliminate/reduce external interruptions
Preventing Conflict
Aggressor
Passive
Absentee
Error prone
Negative attitude
Chatterbox
Do nothing
Personalities who cause conflict
Unreliable
Time waster
Resentful person
WAC’em method
What’s bothering you?
Ignoring,
Pretending,
Selective,
Empathetic
The 7 Requirements for
Leadership Behavior
5- Provide direction
“ Ask questions instead of giving orders”,
Dale Carnegie
6- Encourage.
“ Let the other person feels the idea is his
or her” – Dale Carnegie
Coaching
Empowerment
Inspired to become a leader…
START NOW
1.Have a dream ….VISION
3.Plan …..SMART
Emotional Intelligence
in Your Life
Do not undermine
your worth by
comparing yourself
with others.
It is because we are
different that each
of us is special.
Do not set your goals
by what other people
deem important.
Only you know what
is best for you….
Do not let your life
slip through your
fingers by living in
the past nor for the
future.
By living your life
one day at a time,
Do
younotlivegive up when
all the days
you still have
of your life.
something to give.
Nothing is really
over until the
moment you stop
trying.
It is a fragile thread
that binds us to
Do not be afraid to
encounter risks. It is
by taking chances
thatDo
we not shut
learn how to
lovebe
out of your
brave.
life by saying it
is impossible to
find. The
quickest way to
receive love is
to give love;
the fastest way
to lose love is
to hold it too
your
dreams.
To be
without
dreams is
to be
without
hope; to
be
without
hope is to
be
without
Do not run through life so
fast that you forget not only
where you have been, but
also where you are going.