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INTRODUCTION
Scorpio launched in 2002 as an SUV with a car plus package the message conveyed the car you would walk into, not crawl into. Increased SUV market size, also touched base with the `C' class cars segment Received a National Award for Research & Development 2003
Car of the Year Award 2003 from Business Standard Motoring, BBC World Wheels and
CNBC Auto car Went global in 2003 with its launch in Latin American, Middle East and South African
markets
In 2006, just 4 years after its launch it crossed the one lakh mark Chosen for the Gondwanaland Expedition-a landmark assignment for the vehicle
MARKET POTENTIAL
EXISITING PRODUCTS MARKET PENETRATION EXISITING MARKETS Semi urban Potential C-Segment Untapped SUV Segment MARKET DEVELOPMENT NEW MARKETS Rural Global NEW PRODUCTS PRODUCT DEVELOPMENT Scorpio Hybrid Scorpio Caravan
DIVERSIFICATION
VALUE PROPOSITION
Brand Identity Prism - Scorpio Styling, International Looks, Power Car Like Comfort Physique Persona Living life at ones own terms Powerful, in control, Sophisticated
Relationship
Culture
User Image
Self Image
A cut above, Expects the best from Life, Nothing Else Matters.
SWOT ANALYSIS
Threats
1) 2) 3) 4) Other Sedans Indian consumer mentality. Mini SUV segment Second Hand Luxury SUV Market
Strengths
1) 2) 3) 4) Rugged & Tough Reliable Economical Vehicle Well-respected manufacturer 5) Scorpio has the largest top of mind recall in the SUV segment 6) Technologically advanced
Weaknesses
1) Mahindra Image of being uncomfortable, rough, not easy to drive 2) Rural imagery
Scorpio
Opportunities
1) Introduction of new variants to remain the market leader in the segment 2) Growing market for Tough, stylish but affordable cars
PRODUCT CATEGORY
C Segment SUV Class
Mahindra projected scorpio between the C segment and the Sports utility segment (SUV) and appeals to more of C segment customers. It was not all compared with the utility vehicle segment
MAJOR COMPETITORS
TATA Safari
Strengths Weaknesses
Toyota Innova
Strengths Weaknesses
1) Spacious 1) High interiors maintenance 2) Greater comfort cost factor 2) Costly spare 3) Height adjustable parts drivers seat 3) Less stylish as 4) Ride Quality compared to 5) Both diesel and Scorpio and petrol variants Innova 6) Affordable Range
1) Commercial vehicle 1) Higher price. as as well as a family compared to car scorpio and 2) Luxurious and safari comfortable 2) Not meant for 3) Bridged the gap of hilly areas and space and seating rough roads capacity in sedans 3) Tough to get 4) Both diesel and through in traffic petrol variants 5) Less operating cost 6) High resale value
290Nm torque and 120bhp 100.5 bhp and 145Nm power. torque. 7.9 to 12.8 lacs 8 to 12.3 lacs
Similarly in compact SUV Mahindra Quanto and Ford EcoSport are competing. In conventional models Mahindra Bolero & Tata Sumo Gold are competing.
reputation of providing TATA Motors the platform to harness the automotive growth in India
a trusted brand in India.
BUILD QUALITY
Major Pros
8.5/10
New car (resale value would also be higher) Large boot space, seating capacity Fun to drive interiors mostly plastic No power windows, No stereo, No discount Only Black/Beige color in 1.4L
8/10
Plush Beige Interiors Fully Loaded gets power windows, fog lights, stereo, corporate discount) Dated looks Low resale value Rough car
6.5/10
Has been a segment leader for a long time Fuel economy Huge service network Getting old New competition could deplete its presence Not fun to drive
6.5/10
A TATA product Comparatively new car in the segment Competitive pricing Indica with a boot Interior build quality quite poor.
6/10
Service network Comparatively Low Maintenance Costs Comfort Low economy discontinued in Jan 2007.. again started Too old
Major Cons
BIGGEST CONCERNS
The whole value delivery process for the present vehicles sold by M&M is different for passenger cars. Every P in the marketing mix right from colors, interiors, to after sales service, promotion and PR will be different for different types/categories of vehicles sold by M&M.
M&M is having a strong positioning as a low cost vehicle manufacturer where consumers are not very much concerned about Ride quality, Looks, Comfort, and Driving pleasure and rather obsessed with the cost of fuel that goes into running the vehicle.
Therefore, M&M faces this formidable task of changing all this by not only emphasizing the cost of running the vehicle but also the other attributes that consumers look for when buying a passenger car, as mentioned above. That means that the company has to change many aspects of its branding and positioning, which has been its Competitive advantage till recently. Moreover, the Brand Identity prism of Mahindra and Logans product strategy do not strictly match. Low cost and higher benefits of Logan matches with the Brand Identity of M&M but the problem areas are ease of use and ease of buy. User Image: Rural guy, middle class, and institutional, and Physique: tough, economical, jeep looks, all-terrain, diesel, noisy. This image and physique will not go with a passenger car especially with the target segment mentioned.
POSITIONING
Logan should be positioned as an Indian car. Good after sales as Indians are very particular about it.
The focus should be to maximize total customer value, with special attention to Customer Perceived Value.
There are two options available with M&M are i. ii. to increase total customer value, or to decrease total customer cost
The former means augmenting the offers product, service, image, and personnel benefits. The latter calls for reducing the buyers cost, by reducing the price, simplifying ordering, delivery, and after sales service etc., or absorbing some of the buyers risk by way of offering a guarantee.
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