Академический Документы
Профессиональный Документы
Культура Документы
Chapter 1
Introduction to Management and
Organization
Organizing
Leading
Controlling.
Prof. Farah Naz Naqvi 14
Planning
It involves defining goals,
establishing strategies for achieving those
goals,
and developing plans to integrate and
coordinate activities.
Risk Management
INCREASED THREAT Work life –Personal Life Balance
TOSECURITY Restructured work place
Discrimination concerns
Globalization concerns
Employee Assistance
INCREASED COMPETITIVENESS
Customer Service
Innovation
Globalization
Efficiency/productivity.
Prof. Farah Naz Naqvi 33
IMPORTANCE OF CUSTOMERS TO THE
MANAGER’S JOB
Employees play a big role in customers satisfaction
Managers are beginning to feel and understand that
delivering a good and consistent service is essential in
today’s competitive environments and employees are
important part of that equation.
To make an organization customer responsive the
employees should be friendly and courteous, accessible,
knowledgeable, prompt in responding to customer needs
and willing to do what is necessary to please.