KM at ICICI Bank

Wiseguy

The First Steps

Coordination Group

ICICI Universe
Floated on Intranet

WiseGuy

Coordination Group

Emails to all employees

Research Group

HRD

ICICI infotech

Software Develop ers

Library Staff

Login Password for interested personnel

Started with sharing explicit information and general tacit knowledge

The Model

Managing Documents and Technology Platforms

Wise Wednesdays and Corporate Learning

Satisfied Users

Quality Compliance and Customer Service

Beyond the Surface of the Soul

WiseGuy Contributions
Creation of a common storehouse of knowledge Online identification of expertise Developed a sense of belongingness among the employees Led to financial savings

Improved decision making ability

Empowered employees Provided for personal skill up gradation Helped plan career movements Provided a platform for recognition of contribution made

Challenges
If the top management is not sold about the necessity for having KM then it will be difficult to emulate success.

An advocate of KM is essential to maintain its importance

In case of ICICI, the Executive Director provided the initial thrust and it has been Lahoti 409 observed that the Chief of the KM Group reportstoSiddharth him directly.
Akansha Rathoretheir 416 Another problem arises in getting people to genuinely contribute knowledge Sagar Roongta 418 Sanam Kothari

Getting people to utilize information on the site Viraaj Shah 421 What the KM group did was to ensure that the Wiseguy contained enough information to be able to catch and retain the interest of a diverse interest group

Thank You!!
Sanam Kothari Siddharth Lahoti 409 Akansha Rathore 416 Sagar Roongta 418 Viraaj Shah 421

Initiating KM at ICICI

Contents of the Portal Discussions Queries Edited contributions Books Training calendar Vendors External and internal reports Events, and Captured offline lectures/presentations

Wiseguy at ICICI Cash prize on the basis of contribution

Personal corner and people tracker

Learning Matrix and Scorecard

Links to databases

Knowledge events arranged by KM Group

Consequences of Wiseguy
Creation of a common storehouse of knowledge Online identification of expertise Developed a sense of belongingness among the employees Led to financial savings Improved decision making ability Empowered employees Provided for personal skill up gradation Helped plan career movements Provided a platform for recognition of contribution made

Critical Success Factors

Cooperation- user friendly systems, attitude of employees and willingness of employees to contribute.

Motivation Level- peer recognition, attractiveness of the site, need for reliable information.

Top Management Support- Managements involvement & pressure, recognition from superior for contributing to site.

Work Culture- Monetary incentive & work culture.

ROADBLOCKS IN KM INITIATIVE
ICICIs KM IMPLEMENTATION

ICICIS KM IMPLEMENTATION
If the top management is not sold about the necessity for having KM then it will be difficult to emulate success.
An advocate of KM is essential to maintain its importance In case of ICICI, the Executive Director provided the initial thrust and it has been observed that the Chief of the KM Group reports to him directly.

ICICIS KM IMPLEMENTATION
Another problem arises in getting people to genuinely contribute their knowledge
Getting people to utilize information on the site What the KM group did was to ensure that the Wiseguy contained enough information to be able to catch and retain the interest of a diverse interest group

ICICIS KM IMPLEMENTATION
The fund requirement depends on the kind of computer architecture that one proposes to use or has in place, the software needed and staffing requirements of the KM group
HARDWARE

COMPAQ PORLIANT SERVER

INTEL III WITH 512 MB RAM SOFTWARE

WINDOWS NT SERVER V4.0

MICROSOFT SEARCH

Conclusion
No additional funding requirement & compulsion to use the site.

Constant support from young employees & top management.

No model to follow.

In a state of growth and flux. New sections & links being added in the Wiseguy.