Академический Документы
Профессиональный Документы
Культура Документы
Contracts Subcontracting
Suppliers
Complaints Corrective
and procedures required Differences between request and the contract shall be resolved before work starts Relevant discussions with a customer are registrated
In contract procedure:
Requirements including the method are adequately defined, documented and understood Capacity ad resources of laboratory are assured How to act in case of deviations
contract can be a written or oral agreement Review of compatibility by earlier work or proven skills to perform
Subcontracting tests
(ISO 17025; 2005, 4.5)
Documented policy and procedure available including review of subcontractors (ISO 17025 accreditation preferred) Contracts with subcontractors are documented in a register Laboratory is also responsible for subcontracted tests Gain approval of customer for subcontracting
and procedure for selection and use of supplies and services Procedures for inspection, acceptance and storage of supplies
for evaluation of suppliers Documentation of evalution Preventive action in case of poor performance
Complaints
The laboratory shall have a policy and procedure for the resolution of complaints (ISO 17025:2005, 4.8)
and procedure required for nonconforming work and registration Evalution of the significance is made Correction is taken immediately When necessary customer is notified and work recalled Authorization of resumption of work is defined
Corrective Actions -1
(ISO 17025; 2005, 4.11)
The
laboratory shall establish a policy and procedure and shall designate appropriate authorities for implementing corrective action when nonconforming work or departures from the policies and procedures in the quality system or technical operations have been identified.
Corrective actions -2
Analyse
cause, select and implement corrective actions (if necessary audit related activities) Document changes resulting form corrective actions
improvements and potential sources of nonconformities shall be identified Pro-active process: elements can be risk analysis, possibility for quality improvement
that laboratory operations continue to comply the requirements of the management system and ISO 17025:2005
All elements of the management system have to be audited periodically Audit programme made by Quality manager Carried out by trained and qualified independent personnel (if allowed by resources) If audit findings results in doubts about effectiveness of results/processes timely corrective actions are taken Follow up audit activities shall verify undertaken actions
Audits in general
Horizontal
audits 1 subject example personnel and competence audits following a process through an organization
Vertical
Management reviews
(ISO 17025: 2005, 4.15)
The laboratorys executive management shall periodically conduct a review of the laboratory's management system
Pitfalls
Managerial
system
system
flexible
license
permits
Analytical methods
Final Remark
Laboratory
Accreditation is a tool to demonstrate the true underlying quality of the analytical testing program