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BodyMedia, Inc.

Device and Technical Support


Training Module

‘mini’ Armband Device


Flowchart Troubleshooting
LEGEND
‘mini’ Armband Device Flowchart Troubleshooting

Process
Black Arrow – ‘CONTINUE’

Alternate Y
Process Green Arrow – ‘YES’
N
Decision
Red Arrow – ‘NO’

Action Required/ *
End of Process
Blue Arrow – ‘NOTE’

Copyright 2009 BodyMedia, Inc. - Confidential & Proprietary


START: Part One: ‘mini’ Armband
Begin with device unplugged. Observe LEDs Troubleshooting
Reboot w/out cable,
Battery LED Off? RMA per ‘FI : Stuck Boot Mode’
wait 30 Sec
Both Off? N
N
Y
Y
Press Status Button
Proceed to
‘Memory’ blink red? ‘Battery’ blink red? Part Two
N
Both Green or Amber? N
(next page)
Y Y
Y
Data is full. Upload device or Battery needs to be charged.
Rest fingers across sensors to go on-body
perform Armband Reset Wizard Review charging practices

On-body <20 N Reboot Armband, return If not solved,


sec? (lights and Perform FW Upgrade
to ‘Part One, START’ RMA per ‘NR : On-Body’
tone) N N

Y NOTE: may take up to 60 secs if recently unplugged from USB


Press status button. Verify lights and tone *
Y
N Press status button again. Listen for faint tone
Remove fingers from sensors RMA per ‘NSB : Ab Sound’
N

Off-body <20
If not solved,
sec? (lights and Reboot Armband, return to ‘START’ Perform FW Upgrade
N N RMA per ‘NR : Off-Body’
tone) N

Y
Plug device into computer If not solved,
Reboot Armband, return to ‘START’ Perform FW Upgrade
N N
RMA per ‘NSB : DNR’

Armband N
Responds? Y Check computer speakers
If not solved,
Y Check USB cable Check Device Manager
RMA per ‘NSB : Drivers’
Check Com Ports and Conflicts N
Computer N N
Responds?
Y
RMA per ‘NSB : USB Cable

Perform 2 Min Test Copyright 2009 BodyMedia, Inc. - Confidential & Proprietary
Part Two: ‘mini’ Armband
Troubleshooting
START:
Plug USB cable into Armband
with other end into computer Unplug USB cable, Armband Restart
Press status button responds? troubleshooting
Y

N
Is Battery Y
LED blinking If not solved,
Battery needs to be charged. Perform FW Upgrade
green or N RMA per ‘NR : NR’
Review charging practices
amber?

N
Y
If blinking red or amber,
battery needs to be charged. If blinking green, unplug
Is Battery Review charging practices USB cable, wait 10 secs.
LED blinking Plug USB cable into Armband
red? with other end into computer

Battery LED may be Is Battery


solid amber or green. LED blinking
Wait 30 secs for green, red
device to reboot or amber? Does Battery remain
solid amber or green Perform 2 Min Test
N
~15 seconds?

RMA per
‘Battery : Battery will not charge’

Copyright 2009 BodyMedia, Inc. - Confidential & Proprietary