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Process
Black Arrow – ‘CONTINUE’
Alternate Y
Process Green Arrow – ‘YES’
N
Decision
Red Arrow – ‘NO’
Action Required/ *
End of Process
Blue Arrow – ‘NOTE’
Off-body <20
If not solved,
sec? (lights and Reboot Armband, return to ‘START’ Perform FW Upgrade
N N RMA per ‘NR : Off-Body’
tone) N
Y
Plug device into computer If not solved,
Reboot Armband, return to ‘START’ Perform FW Upgrade
N N
RMA per ‘NSB : DNR’
Armband N
Responds? Y Check computer speakers
If not solved,
Y Check USB cable Check Device Manager
RMA per ‘NSB : Drivers’
Check Com Ports and Conflicts N
Computer N N
Responds?
Y
RMA per ‘NSB : USB Cable
Perform 2 Min Test Copyright 2009 BodyMedia, Inc. - Confidential & Proprietary
Part Two: ‘mini’ Armband
Troubleshooting
START:
Plug USB cable into Armband
with other end into computer Unplug USB cable, Armband Restart
Press status button responds? troubleshooting
Y
N
Is Battery Y
LED blinking If not solved,
Battery needs to be charged. Perform FW Upgrade
green or N RMA per ‘NR : NR’
Review charging practices
amber?
N
Y
If blinking red or amber,
battery needs to be charged. If blinking green, unplug
Is Battery Review charging practices USB cable, wait 10 secs.
LED blinking Plug USB cable into Armband
red? with other end into computer
RMA per
‘Battery : Battery will not charge’