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EMPLOYEE GRIEVANCES

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INTRODUCTION

When an employee feels that something is unfair in the organisation, he is said to have a grievance. To be precise, grievances have certain common features.

Features of the term “grievance”

Perceived non fulfillment of one's expectations leading to dissatisfaction with any aspect of the organisation.

The dissatisfaction arises out of employment and not due to personal or family problems

The reasons could be real or imaginary or disguised.

The discontent may be voiced or unvoiced.

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EMPLOYEE GRIEVANCES

Causes Economic Work environment Supervision Work group Miscellaneous Effects

If grievances are not identified and redressed properly, they may adversely affect the workers, managers and the organisation.

Production Employees Managers

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Grievance Procedure

It is a formal channel of communication used to resolve grievances. Having a formal grievance procedure has its own advantages. Workers get a wonderful opportunity to ventilate their feelings. Management can go back to the roots of a problem quickly. Supervisors, too, have to fall in line and listen to workers’ complaints more seriously. A fair redressal mechanism would boost the morale of all employees greatly.

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The discovery of grievances

The success of a grievance procedure, to a large extent, depends on the various ways adopted to uncover the problem:

How to uncover grievances?

Observation

A formal grievance procedure

Open door policy

Exit interviews

Opinion surveys

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Essentials of a formal grievance procedure

A sound grievance procedure must have the following characteristics

Prerequisites of a grievance procedure

Conformity with statutory provisions

No ambiguity

Simplicity

Promptness

Training

Follow up

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Steps in the grievance procedure

Identify grievances

Define correctly

Collect data

Analyse and solve

Prompt redressal

Implement and follow up

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Model Grievance Procedure

The model grievance procedure suggested by the National Commission on Labour involves six successive time-bound steps each leading to the next, in case employees have any reason to complain against any issue affecting their organisational lives.

Model grievance procedure

 

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Grievance Procedure

Guidelines for handling grievances

Treat each case as important and get the grievance in writing

Talk to the employee directly

Discuss in a private place

Handle each case within a time frame

Examine company provisions in each case

Get all relevant facts

Control your emotions

Maintain proper records

Be proactive, if possible.