Академический Документы
Профессиональный Документы
Культура Документы
5
Whats New?
Andy Walker Principal Solution Consultant andy_walker@bmc.com March 2009
Agenda
AR System
Atrium Core Service Desk Change Management Service Level Management Asset Management Miscellaneous
2
Agenda
AR System
Atrium Core Service Desk Change Management Service Level Management Asset Management Miscellaneous
3
AR System 7.5
Performance DSO Improvements Developer Studio Version Control Historical user license usage Option of Logging to Form Mid-Tier Enhancements User Interface Enhancements Approval Server Enhancements
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It replaces Remedy Administrator Significantly improves the design experience: Unicode application
Easier editing Modern features such as Undo/Redo, Content assist, Syntax highlighting
Extensible Customization/Personalization
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Flashboards in Flex Browser License Release Right-To-Left (RTL) Performance Web Reporting (macros)
Mid-Tier will carry both old JFree FB and new Flex FB Flex version allows more user interaction and off-load some work off
Mid-Tier
Changed
Page field -> Panel field Page Holder -> Panel Holder Partial text QBE for dropdown list Web Look and Feel
Web-style dialogs (e.g. expand box). Nice visual transition effects.
New - Other
Panels, Panel Holders Cell-Based Tables Templates Fill layout Tooltips Auto-Completion PNG / GIF support Tree Sorting Enhancement Changed Field Highlighting Buttons in tables
Remove (clear) from Menu Enhanced Default Form View Selection WUT Preference Loading Performance Fix File System Browser
Decision can now be exercised on multiple requests concurrently. Who all will approve?
A flowchart pictorially depicts the approvers. Approvers across multiple processes can also be viewed.
Approver can add an ad-hoc approver in the current process. Displaying Full Name and Role ID of approvers.
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CM 7.5
SD 7.5
SD 7.0.03
CM 7.0.03 SD 7.0.03 AM 7.0.03 CMDB 7.5 AR 7.5 CM 7.5 SD 7.5 AM 7.5 CMDB 7.5 AR 7.5
Changed Component
Agenda
AR System
Atrium Core Service Desk Change Management Service Level Management Asset Management Miscellaneous
14
Explorer
New graphical tool to view CIs and Relationships Better zooming and layout for large number of CIs Service Model creation and editing capabilities (Ability to edit class/relationship attributes from the topology view itself) Filtering capability to hide/show right details based on end user need Ability to see potentially impacted business services Ability to show multiple independent hierarchies on the same graph Ability to toggle between multiple topology views at the same time
Prototype Screenshot - Subject to Change
Goal: Provide next generation graphical editor to view and edit service models
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Agenda
AR System
Atrium Core Service Desk Change Management Service Level Management Asset Management Miscellaneous
18
Service Awareness
Service and CI fields added to Incident Request, Incident Request template, Problem Investigation and Known Error forms
Fewer mouse clicks Encourages use Easier to search by Service and CI
Simplification
Improved Look and Feel Improved Console Best Practice Incident Request view Process Overview (launches SMPM)
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Copyright 12/19/2008 BMC Software, Inc. BMC & Partners Only Customers must have BMC NDA
Watch List
Process Overview (SMPM) Console List Details
Copyright 12/19/2008 BMC Software, Inc. BMC & Partners Only Customers must have BMC NDA
Watch List
Process Overview (SMPM) Console List Details
Copyright 12/19/2008 BMC Software, Inc. BMC & Partners Only Customers must have BMC NDA
Affected Service
Causal CI Broadcast SLM Status Process Overview
Agenda
AR System
Atrium Core Service Desk Change Management Service Level Management Asset Management Miscellaneous
23
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Copyright 12/19/2008 BMC Software, Inc. BMC & Partners Only Customers must have BMC NDA
AIS is based on SIM technology and calculates the impact given a set
of Configuration Items (CIs).
Does not require the purchase of Service Impact Management
simulated impact analysis (or what-if scenario) generated by Atrium Impact Simulator (AIS). advantage of this feature.
Agenda
AR System
Atrium Core Service Desk Change Management Service Level Management Asset Management Miscellaneous
38 Copyright 12/19/2008 BMC Software, Inc. BMC & Partners Only Customers must have BMC NDA
New Data Sources New CI Outage Service Targets Improved UI Scheduled Service Target Builds
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Copyright 12/19/2008 BMC Software, Inc. BMC & Partners Only Customers must have BMC NDA
41
Copyright 12/19/2008 BMC Software, Inc. BMC & Partners Only Customers must have BMC NDA
Agenda
AR System
Atrium Core Service Desk Change Management Service Level Management Asset Management Miscellaneous
43
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License Certificate
Agenda
AR System
Atrium Core Service Desk Change Management Service Level Management Asset Management Miscellaneous
48
Identity Mgt
(a.k.a. Access Mgt)
Identity Management is a critical part of Service Operation. Service Operation also encompasses management of Events, Incidents, Requests, and Problems. The strategy is to move from an IdM-centric model to an Identity-aware BSM model.
Thank You