2013dec24 - Communication Skills - For IMPACT - 2013 December Session - (Please Download and View To Appreciate Better The Animation Aspects)

Welcome
24 December 2013
We are in which age ?
24 December 2013
Curious Minds = Successful Minds
24 December 2013
Communication Skills - IMPACT
24 December 2013
Nootikokkadu --- Kotikokkadu

If you are one in a lakh
24 December 2013
If you are one in a lakh

- - - that was in 2007
there will be 12,370 people like you

24 December 2013 Communication Skills IMPACT [ with population taken as- 123,70,00,000 ] 7
Who is an illiterate ?
24 December 2013
Learn ~ Connect ~ Collaborate ~ Communicate ~ Create
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Faster - Higher - and so on
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Sri Narayana Murthy of INFOSYS
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Focus on Problem Solving
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Challenge yourself
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Developing Communication Skills helps you to realize your full potential, helps in developing your Personality and makes you a better citizen of the society, ~ in short, an ASSET to yourself and the Society.
We are our THOUGHTS
Wonderful
Wonderful World
Wonderful World of Words
Wonderful Power of Words
What if ?
What ?
Why ?
Who ?
Question
How ?
Where ?
When ?
You are
your
Thoughts Words Actions Choices Decisions Results Questions Conclusions Learning
quality of thinking impr 24 December 2013 Communication Skills - VIHE with Reflective Thinking and Review RKM
your
oves
26
Tune Your
MIND
Learn to Live in the present

24 December 2013 Communication Skills - VIHE RKM 27
24 December 2013
Continuous Internal and External Communication is mainly responsible for all the progress made.
Self-Confidence - VIHE - RKM
28
Communication Skills and Progress in Human Civilization
Eyes can ...?

24 December 2013 Communication Skills - IMPACT 30
How carefully We observe ?

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Leads to
The
9 Cs
Careful Observation Concentration Clarity Communication Comparison Competition Creativity Commitment Continuous Improvement
B =13
B =13
The purpose of LIFE is to live a LIFE of PURPOSE
ADD Value
Improving Communication Skills
helps you to ADD

24 December 2013 Communication Skills - IMPACT
Value
38
Effective communication helps us to better understand a person or situation.
Further, it helps us to allow others to understand us better.
Effective communication enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring
can flourish.
Think like a Man of Action
Act like a Man of Thought

Can we ever remain
without
COMMUNICATING ?
If we are constantly COMMUNICATING ~

How
effective are
we
in our communication ?
24 December 2013
43
Your Attitude. Your Behaviour, Your Body Language ~ everything about you
Communicates
Your Dress, Smile, Looks and everything else
communicates
Is communication important in our life ?

W. A. T. C. H.
W= WORDS
A =
T = C = H =
ACTIONS
THOUGHTS CHARACTER HEAD & HEART
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Communicate to CONNECT, or DISCONNECT ?

Communication ~ makes the difference
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Communication improves by LEARNING from OUR OWN MISTAKES and also from OTHERS MISTAKES !
The urge to reach your POTENTIAL is the key that unlocks your door to personal EXCELLENCE
24 December 2013 Communication Skills-STC, ALL BANK 54
Both Pride and Jealousy are communicated very powerfully

24 December 2013 Communication Skills-STC, ALL BANK 55
What is LIFE ?
What is the purpose of life ?
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YOUR LIFE NEEDS SELF MANAGEMENT
LIFE MGT.
L=T
MIND MGT.
T=Q
DEV. MGT.
P=E
24 December 2013
L=T=T=Q=P=E
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L = T
Entry Time
Time
Time between Birth and Death
Exit
Time
Death
Birth
Life
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L=T=T= Q = P= E
THE PURPOSE
OF LIFE IS
PURSUIT OF EXCELLENCE
Thinking is for
LEARNING
Learning is for
Thinking
All Thinking and Learning is for
IMPROVING
Aim and shoot ? or Shoot and Aim ?
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When we are discussing about Archery and Arjuna, who else would come to our mind ?
24 December 2013
Creativity - Sri Shirdi Sai Baba Sansthan
69
24 December 2013
There is nothing in a caterpillar that tells you that one day it is going to become a butterfly Creativity - Sri Shirdi Sai Baba
Sansthan
70
So, Think and speak ? Or, Speak and Think ?

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Think > listen > talk

Communication Goals
To change behavior
To get and give Information
To get action
To persuade
To ensure understanding
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Meaning is not in the word but in the mind/s.
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Communication is transmission of intended meaning that is in the mind.
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Communication Skills - VIHE RKM
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Outcome of Effective communication

Higher levels of Interpersonal Relation Satisfaction. Greater Work Motivation. Getting the responses you want. Gaining cooperation to implement ideas . Improving overall work environment.
78 Communication Skills - IMPACT 24 December 2013
Benefits of effective communication

Quicker problem solving Better decision making Steady work flow Strong relations Better professional image
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Communication Dos
Eye Contact Active Listening Appropriate Facial Expressions Appropriate Head nods
Sweet, Short and to the point

Communication Donts
Not too fast; not too slow
Avoid technical jargons Dont swallow words
Dont ignore feedback silent or eloquent

Some more COMMUNICATION DONTs

Do not instantly react and mutter something in anger. Do not speak in inaudible manner . Do not assume that every body understands you. Do not glance away, while listening, as it might distract the speaker. Do not jump to the conclusion that you have understood every thing.
Common Communication Errors
Interrupting to complete others sentences Preparing our response before someone has completed speaking Multitasking while listening Filtering content or meaning based on our opinion / prejudice about the speaker
Communication with peers

Give honest and sincere appreciation
Dont criticize, condemn or complain but be positive and constructive
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Why is communication important ?

Inspires confidence Builds respect Helps make friends Reveals your ability to others Develops a distinct personality
Communication Skills - IMPACT 85
24 December 2013
Most We need to common ways improve our communicate communication... 70 % of our communication efforts are:
misunderstood misinterpreted rejected Writing distorted or not heard
24 December 2013 Communication Skills - IMPACT
to
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Have you carefully analyzed your own
Strengths and Weaknesses ?
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Communication Skills
It takes about 3 years to learn how to use your tongue; However, it takes a life time to learn when and where and how to use it
- Anonymous
Communication is not hammering
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Thinking is for
LEARNING
Learning is for
Thinking
All Thinking and Learning is for
IMPROVING
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LSRW
LSRW +
Listening, Speaking, Reading and Writing Mutual influence of LSRW on Thinking and that of Thinking on LSRW.
Why is communication important ?

Inspires confidence Builds respect Helps make friends Reveals your ability to others Develops a distinct personality
24 December 2013
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people are influenced, problems are solved, changes are facilitated, excellent relationships are developed, desired results are achieved, and
success is ensured.
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Listen to,
Observe &
Interpret
all forms of language
is essential for effective communication
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Love is so caring communication

includes
body language,
tonality of voice &
the words you use.
55% +
38% +
7%
=
24 December 2013
Observe the body language
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Communication, to be effective, must touch the heart.
Please write a letter to yourself about your communication skills
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We THINK We COMMUNICATE and
We IMPROVE
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Think before you talk

The Content the subject matter
are you clear about it ?
are you sure it is complete, correct and accurate ?

The timing of passing on this information
is it appropriate ?
The person / persons to whom it is meant
what is the likely attitude of the listener ?

how he / she will receive this information ?
24 December 2013
how much do they need to know ?

108
Now let us focus on certain specific aspects
The Cs of Effective Communication

7 Cs of Effective Communication
1 of 7 Completeness
Provide
all necessary information Answer all questions asked Give something extra when desirable
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2 of 7 Conciseness
Eliminate
wordy expressions Include only relevant material Avoid unnecessary repetition
24 December 2013
112
3 of 7 Consideration
Focus
on You instead of I or We Show audience benefit or interest in the receiver Emphasize positive & pleasant facts
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113
4 of 7 Concreteness
Use
specific facts & figures Put action into your verbs Choose vivid, image building-words
24 December 2013
114
5 of 7 Clarity
Choose
precise, concrete & familiar words Construct effective sentences & paragraphs
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115
6 of 7 Courtesy
Be
tactful, thoughtful & appreciative Use expressions that show respect Chose non-discriminatory expressions
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7 of 7 Correctness
Use
the right level of language Check accuracy of figures, facts & words Maintain acceptable writing mechanics
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ENATA ~
Principle of Communication
Is what you want to say Effective, Necessary, Accurate, Timely, and Appropriate ?
15 Tips for you
How to Improve Existing Level of COMMUNICATION ?
Improve language
Improve pronunciation Work on voice modulation Work on body language Read more of good prose [ Please include Poetry also ]
Listen more attentively

Interact with qualitative people
15 Tips for you
How to Improve Existing Level of COMMUNICATION ? - Contd.
Improve on your style of conversation / discussion
Practice meditation
Welcome positive & good thoughts Think and speak not speak and think Do not speak too fast or too slow match Audience Use simple vocabulary Avoid Jargon Speak to express and not to impress Look presentable, positive and confident
Self feedback chart
Self score Aspect as on today

1. 2. 3. 4.
24 December 2013
Score as you would like to

have in 3 months from now
And so on
5.
121
and so on
1. Make sure that body language, your words & tonality

are congruent
[ aligned and sending the same message ]
2. Maintaining eye contact

[ expression of your interest ]
3. Improve your voice culture

[ make it interesting ]
4. Be positive, precise and clear

[ ~ dont forget to complete the work by tomorrow. ] [ ~ please remember to complete the work by tomorrow. ]
5. Good listening
supplies the building blocks of good understanding and good communication skills
~ listening is an active process involving : ears for verbal communication eyes for non-verbal communication body for gestures
6. Well-timed pauses
give time for explanation, evaluation & development of thought
~ facial expressions reveal the difference between a pregnant pause and an embarrassed silence
7. Summarising
is an essential skill which takes stock of the main points covered
8. Empathize
with the receiver of the message
~ put yourself in the other persons position, understand the other persons perspective and then proceed to interact
9. Communication
must appeal to
both mind and heart

~ appealing to mind requires facts, evidence and logic ~ appealing to the heart, more difficult, requires touching the soul based on mutually respected values
10. Keep the communication simple

~ say it in simple sentences, with no twists and turns communicate to express but not to impress
11. Tell it and tell it again,

if necessary
~ tell the point once then come back and hit it again, and again.
12. Communicate with confidence

~ communication exposes your inner thoughts, feelings and sentiments. your confidence, or the lack of it, is getting transparently revealed.
13. Practice the art of communicating on paper

~ thinking on paper & saying on paper
14. Communication is irreversible

~ communication cannot be reversed
[ reversible processes water and ice irreversible processes milk and coffee ]
Only minimizing the hurt feelings is possible, but the damage has already been done.
[ ~ forgive but not forget ]
Be highly careful, thoughtful and purposeful
15. Communication is more a people process than a language process

~ communication is a series of actions and reactions communication influences our own and that of others behaviour communication reflects the true personality of an individual
16. Communication
can always be improved
~ practice, more practice and much more practice
17. Communication and feedback

~ feedback ensures that message has been received in the manner, that was originally intended
18. Receiving feedback about Communication Asking others for honest feedback about the way you communicate
both positive and negative aspects
- can be very helpful.
19. Communication and clarity
20. Communication and commitment
21. Communication and character
22. Communication and Continuous improvement

Improving your communication skills is a process and cannot be accomplished overnight. Identify and then choose one or two traits at a time and now work on those over a period of time.
23. Communication and Facial expressions

Facial expressions communicate the intentions more effectively note that there are 80 muscles in the face, capable of more than 7,000 expressions.
Be Determined to improve your communication skills. Become aware of your own styles, observe others carefully, and launch a committed programme
to improve your communication skills.
145
24 December 2013 145
Communication Skills - IMPACT Kerala
146
When do you want to begin ?
Now is the time to start
147
Getting motivated to
imp
ro
Communication Skills Sustaining the Self-motivation
When you think
You can or You cant
You are right.
24 December 2013
150
The key to SUCCESS is SELF MOTIVATION. Enthusiasm Creativity Persistence
Maha Mantra.
VISION and
SELF MOTIVATION Without,
nothing else works. With,
nothing else matters.

Create an
IMPACT
Deshamunu Preminchumanna Manchiannadi Penchumanna Vottimatalu Kattipettoy Gattimel Talapettavoy
Love your Motherland Do your bit to increase the Good Stop the habit of merely talking Contemplate on doing real Good
GOOD LUCK
So . . .
What do you want to remember ?
So . . .
What do you want to implement ?
Please visit:
www.archive.org
and search for
POOLABATA
to read freely
5 publications in Telugu and 2 publications in English relating to Personality Development Also, please search for Deshamunu Preminchumanna for a small booklet in Telugu
24 December 2013
157
For the sake of record
As on 24th Dec 2013
Prof. V. Viswanadham has uploaded live recordings of more than of his speeches to www.archive.org.
1,000
Communication Skills - was downloaded, 9,978 times.

More than Power Point Presentations, [ slides ] can be freely viewed at: www.scribd.com So far, 1,72,628 have viewed.
200
www.slideshare.net/viswanadham One of the presentations, titled CommunicationSkills, was viewed 15,623 times, & downloaded 1,987 times. Thank you dear friends for helping me to reach many more.
24 December 2013 24-Dec-13 Communication Skills - IMPACT Viswam-2009 158 158
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YOU liked
this speech and presentation
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more presentations,
Please Visit:
Visit: http://
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Prof. V. Viswanadham
and Search for
~ please download and then kindly listen.

In case YOU liked

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Please Visit:
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In case YOU want to give some feedback / contact me : Prof. V. Viswanadham
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In case you want a copy of this presentation : Please drop a line to : viswam.vangapally@gmail.com
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2013dec24 - Communication Skills - For IMPACT - 2013 December Session - (Please Download and View To Appreciate Better The Animation Aspects)

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Welcome

We are in which age ?

Curious Minds = Successful Minds

Communication Skills - IMPACT

Communication Skills - IMPACT

Nootikokkadu --- Kotikokkadu

Communication Skills - IMPACT

If you are one in a lakh

there will be 12,370 people like you

Communication Skills - IMPACT

Learn ~ Connect ~ Collaborate ~ Communicate ~ Create

Communication Skills - IMPACT

Communication Skills - IMPACT

Faster - Higher - and so on

Communication Skills - IMPACT

Communication Skills - IMPACT

Communication Skills - IMPACT

Communication Skills - IMPACT

Sri Narayana Murthy of INFOSYS

Communication Skills - IMPACT

Focus on Problem Solving

Communication Skills - IMPACT

Communication Skills - IMPACT

Communication Skills - IMPACT

We are our THOUGHTS

Wonderful World of Words

Wonderful Power of Words

Learn to Live in the present

Communication Skills and Progress in Human Civilization

Eyes can ...?

How carefully We observe ?

Communication Skills - IMPACT

Communication Skills - IMPACT

Communication Skills - IMPACT

The purpose of LIFE is to live a LIFE of PURPOSE

helps you to ADD

Effective communication helps us to better understand a person or situation.

Further, it helps us to allow others to understand us better.

Think like a Man of Action

Act like a Man of Thought

Can we ever remain

If we are constantly COMMUNICATING ~

Communication Skills - IMPACT

Your Dress, Smile, Looks and everything else

Is communication important in our life ?

Communication Skills - IMPACT

Communicate to CONNECT, or DISCONNECT ?

Communication ~ makes the difference

Communication Skills - IMPACT

Both Pride and Jealousy are communicated very powerfully

What is the purpose of life ?

Communication Skills - IMPACT

Communication Skills - IMPACT

YOUR LIFE NEEDS SELF MANAGEMENT

Communication Skills - IMPACT

Communication Skills - IMPACT

All Thinking and Learning is for

Aim and shoot ? or Shoot and Aim ?

Creativity - Sri Shirdi Sai Baba Sansthan

So, Think and speak ? Or, Speak and Think ?

Communication Skills - IMPACT

Think > listen > talk

To get and give Information