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Week 5
Review Homework
Week 6 Assignment
Problems: Ch 2: 3, 7, 12
Lecture/discussion
PDSA
Deming Text-10 Point Method Florida Power and Light Xerox HP
Homework Problems Ch 3: 2, 4 Desksides: 7 QC Tools Flow chart Pareto chart Histogram Cause and Effect Diagram Check sheet Scatter diagram Control chart Management tools Why-why Force field analysis Brainstorming*
Problem solving, the isolation and analysis of a problem and the development of a permanent solution, is an integral part of the qualityimprovement process.
Not hit or miss, but objective and systematic Not directed at symptoms, but rather at root causes
Quality Improvement: Problem Solving
Follow Up
PDSA Cycle
Seven QC Tools
ACT
PLAN
STUDY
DO
Gap Analysis
Internal or External Supplier Internal or External Customer
Requirements and Expectations
Input
Process A
Output
Quality Characteristics
ACT
Evaluate Solution
STUDY
DO
Implement Solution
Recognize Problem Form quality improvement teams Define Problem Analyze PLAN Problem Determine Possible Causes Identify Possible Solutions
Identify a problem area Identify the problems component parts Search data for root causes Identify and select countermeasures Confirm the problem responds to the correction Assure non-recurrence Decide what will be done with future problems - evaluate team effectiveness
Quality Improvement: Problem Solving
ADOPT CHECK
PLAN DO
ACT
Run charts Control charts Histograms Check sheets
PLAN
Why-Why diagram
STUDY
DO
Brainstorming
Success requires
787s not being delivered on time Utility outages too frequent Fast food outlet profits falling