BMC Event Manager Overview and PEM/BEM migration

James J. Chung Solutions Architect/Principal Consultant

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Agenda
BMC Event Manager solution
BMC Event Manager architecture overview BMC Event Manager (Cells, Dynamic Data Model, Event Policy) BMC Event Manager Adapters BMC Impact Explorer Other features of BMC Event Manager
Distributed Role-based Security Fault Tolerance Secure Communications

Integrations

BMC Patrol Enterprise Manager

Roadmap PEM -> BEM Migration

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SIM and PEM/BEM

BMC Event Manager/Patrol Enterprise Manager, along with BMC Service Impact Manager provide the backbone to a BSM solution, enabling the bridging of IT Operations and the Service Desk side of the business.

Service Impact Management

Event Management

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BMC Event Manager Architecture Overview

BMC Event Manager High Performance Event Processing Policies Event Correlation Automated Actions Rules Engine Dynamic Data Model Synchronization Failover IT Operations BMC Impact Explorer Role-base Views Real-time Visualization Service Status Event Groups / Map Views Cause & Impact Drill-down Extensible Help Operator Actions Event Operations

Services Services
BMC Portal User Authentication Role-based Security User Preferences Licensing LDAP Integration

Service Desk BMC Impact Integration modules 3rd Party Integration Event Translation Synchronization Service Desk Integrations Database Integration IT Management Integrations Adapters - collect and parse messages

0100100 1110110

NT & Unix Log files PATROL

3rd Party Local Node Event Processors Management Agents

3rd Party Element Managers

SNMP traps

Servers

Applications

Databases Networks
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Adaptive, Peer-to-peer Architecture

BMC Impact Explorer

Adaptive means
Flexible Dynamic
BMC Impact Manager

Visualization Of Distributed Information

Peer-to-peer means
Scalable Resilient
BMC Impact Manager

Data

Components

Components

Data

Rules Engine

Events

Events

Rules Engine

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The Cells
Components responsible for processing events
Aggregates events from multiple sources Filters, normalize, de-duplicate, enrich, correlate and abstract events Handles events according to business and operations rules.
Escalate, blackout, etc

Responds to events executing pre-defined actions Powerful engine

Local or remote Can run on non-dedicated hardware CPU and memory usage can be tuned Other Cells Remedy Service Desk BMC PATROL Enterprise Manager BMC MainView Auto-Operator

Securely and reliably sends events to

Cross-platform

Windows 2000, XP, 2003 Server Solaris, AIX, HP-UX, Linux

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Rule Language
Break event processing into distinct phases
Propagate

Threshold
Event Repository Execute Timers Correlate Abstract New/Update Contextual Data

The rules language offers and exceptional level of flexibility through 9 different levels of rules processing. Powerful built-in functions Facilitate filtering, enrichment, abstraction, and correlation of events Enable integrating external data and applications Powerful Timer mechanism
Escalation

Regulate
Filter Refine

Define policies for notification, blackout and escalation Automate response and preventive actions Reduce human workload

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Events

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Distributed Role-based Security

Each Cell, service component, event collector, and operator action has
access control based on user roles
Provides fine-grained access control in a distributed environment Manages user and role membership in LDAP, MS-ADS if desired

Console

Identification
LDAP Server (optional) Cell A Config and Security Info BMC Impact Portal Server

Cell B

Cell C

Read Write Execute

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Read Write Execute

Fault-Tolerant Information Delivery

All transfers of event information are

buffered Guarantees delivery during event storms Recognizes and recovers from intermittent connectivity loss Automatic event synchronization with built-in loop detection Maintains data consistency across cells Hot backup Provides failover for automation services Hot backup Impact Explorer servers Provide redundant authentication services

Failover
Heartbeat
BEM cell
Synchronization path

BEM cell

Failover
BEM cell
BEM cell

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Secure, Firewall-friendly Communications

Communications are encrypted by default Only one port per Cell required Source and destination ports can be restricted

BEM port BMC Impact Portal port

BMC Event Manager

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BMC Event Manager

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BMC Event Manager

BMC Impact Explorer Event Management Views

Event List Pane Provides a view of event list(s) for selected collector(s) with user-customizable filter and event attribute display. Quick Filters Enable users to quickly filter event lists by severity or any event attribute

Collectors Pane Provides distributed access to Event Collectors controlled by role-based access controls

Details Pane Provides detailed information about selected event

Each view customized to meet the needs of a user

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Service Manager

IT Operations

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BMC Impact Explorer Event Groups

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Integrations

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How It Works: Remedy Service Desk Integration

Service Managers IT Operations Service Desk

Remedy Help Desk integration

Events

Tickets Remedy ARS Server

Event Sources

Status Synchronization

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Integration with BMC Performance Manager

BMC Performance Manager integrates via the BMC Portal by sending

events via the Web Services API (BMC Impact Integration for Web Services using secure web-based connections (http/s).
BMC Portal
Data Views, Remote Monitor Configuration

IT Operations

WEB

Web Services

App Server / DB
RSM

Events

BEM Cell

Remotely Managed Nodes

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How It Works: Integration with classic PATROL

Service Managers IT Operations

PATROL PATROL Agents Agents

BMC II for Patrol

Events

Console Server PKM for Event Management

BMC Event Manager

PATROL PATROL Agents Agents

PATROL PATROL Agents Agents

Other Event Sources

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How It Works: Integration with BMC PATROL EM

Service Managers IT Operations BMC SIM Service View

PATROL EM IT Operations BEM cell PCAlerts

PATROL, Log files, Windows event logs, etc.

Mainframe, telecom Network, servers, appls, PATROL etc

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Other Integration products

The integration solutions below offer out of the box, bi-directional

integration with 3rd party vendor event management systems.

BMC Impact Integration to HP ITO BMC Impact Integration to HP NNM BMC Impact Integration to CA Unicenter BMC Impact Integration to Tivoli TEC BMC Impact Integration to Peregrine Service Center BMC Impact Integration to Microsoft MOM BMC Impact Integration to z/OS

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BMC Impact Integration Developers Kit

What is the iiDK?
A Software Developers Kit that enables developers to build applications that integrate with BMC Impact Manager events, service model objects and dynamic data Supported interfaces: C-language API Web Services Interface Features: Bi-directional information flow Event synchronization Event translation and mapping Event filtering and enrichment Query service model objects for impact status Query object class definitions Java Configuration Utility configures integration product, event filters, event mapping, etc. I18N support

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BMC Database Gateway - Database Integration

Enables historical reporting and archiving of service availability information through BMC
Impact Database Gateway Propagation into a relational database
Service availability and performance information Processed event data Synchronization

Customizable schema mapping Supports Oracle, Microsoft SQL, IBM DB2, and Sybase ASE

BMC Impact Manager

Event Sources

BMC Impact Database Gateway

RDBMS

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Summary
BMC Event Manager is a powerful and flexible event management solution which offers a unique distributed event processing architecture for highly reliable and scalable IT Operations solutions
Platform support works with Linux, UNIX and Windows platforms Time to Value - easy to use GUI driven event policies for event enrichment, notification, escalation, correlation, blackouts etc.) Architecture suited from small to the very largest IT shops -Powerful, cellular peer to peer architecture for distributed event processing and high availability solutions. Secure - Built in secure communication. Event Model Flexible event manipulation capabilities (e.g. event escalations, dynamically changing fields). Integrations Wide range of out of the box integration solutions coupled with tools to create bespoke integrations if required (adapters & integrations developer kit). Business Service Management offers native integration to BMC Service Impact Manager (BMC SIM) , the next generation of tools for IT Operations, relate technology events to impacts on the services that It provides, prioritize responses based on business priorities and quickly identify root causes of problems. BMC SIM is fully integrated with the Remedy ITSM suite including SLA, Service Desk, Asset Management, Change and Configuration Management.

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PATROL Enterprise Manager Roadmap

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Agenda

Released in 2006 Roadmap for 2007 BMCs Event Management Strategy & Product Migration Options

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PATROL Enterprise Manager v4.4.00 GA 31st March 2006

Use of Sybase 12.5.3 ESD#1.
This version of Sybase removed a potential security risk that had been found in all previous versions of Sybase.

Support for Solaris 10 and AIX 5.3 Maintenance.

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PATROL Explorer v2.3.04 GA 31st March 2006

Support for PATROL EM 4.4.00
Sybase 12.5.3 support.

Apani networks based security solution

Secure data between PEM and Clients

Maintenance Updated JAVA version used.

Local automation scripts.

Latest version of Teemtalk emulation software

V5.0.01

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PATROL Central Alerts v7.5.00 November 2005

PCA v7.5.00 November 30th 2005

Additional Platform Support

Windows 2003 Server Solaris 9 &10 Red Hat Linux AS/ES 3.0 & 4.0
Compatibility with RT & Console Server

CS 7.5.00, RT Server 6.2, 6.5 & 6.6 & 6.6.01

Support for new browsers

Mozilla 1.6 & 1.7 Firefox 1.0

Compatibility with PATROL Central Operator

7.5.00
Vantive maintenance. New Features:
Printable map configurations

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AO Connection v2.1.00 - GA date March, 2006.

AO Connection: v2.1.00
Works with PEM v4.3.00, PEM v4.3.01 & PEM v4.4.00 running on HP or Solaris Works with Mainview AutoOperator v6.3, 6.4 & 6.5 Re-architecture of connect from PATROL EM to MAINVIEW AO (selected versions and platforms only) CEF support Inclusion of PMEP message enrichment transformers In-context cross launching from PATROL Explorer or PCAlerts to MAINVIEW Explorer for MAINVIEW AO alerts Performance enhancements. Connection status function and AAD.

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Impact Integration for PEM v3.7.00 March 2006

iiPEM v3.7 March 2006
Option to use filterpath on PEM side to receive of IM Events added flexibility Support for multiple installations running. I18N

PATROL Enterprise Manager

EHD Client Cellcom

BMC Impact Manager

Filterpath or EHD Client

Propagation Policy

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PEM CSC Connection March 2006

Provides support for

PEM v4.2.03, PEM 4.3x and PEM v4.4x Support for Console Server v7.5.00x Support for RT Server v6.6x Support for PATROL Agents v3.5x and 3.6x

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BMC PATROL Central Alerts v7.6.00 February 2007

PCA v7.6.00 February 2007
Compatibility with PATROL Central Operator v7.6.00 Use of JRE v1.5 Performance increases Maintenance fixes. Manual Alert functionality

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Future Developments

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BMC PATROL Enterprise Manager v4.5.00 May/June 2007

Sybase v15 support Improved Upgrade
Tools.
Support latest version of Sybase ASE

Improve Installation
Maintenance
Unattended Installation

Provide over the top installation.

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BMC PATROL Explorer v 2.4.00 May/June 2007

Support for PEM v4.5.00.

Creation of default AAD that can be used across all Map / AAD
displays.

Sybase v15 ASE connections

Latest JRE version incorporated: Maintenance

Support Local Automation.

Default column lists used when creating a new AAD.

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Integrations

Connect SNMP v3.2 Feb 2007

Use of latest NETSNMP version
VCAM based security checks SNMP v3 support Option for SNMP trap authorizations

Out of the box integration with BMC Performance Manager V2+

PATROL Integration for Remedy Service Desk v1.0.03 May/June

2007
Support for Remedy Service Desk v7 Support for PEM v4.5 Support for Remedy Service Desk working in encryption mode.

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BMC Event Management Strategy & Optional Migration Program

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BMC Event Management Strategy

BMC Event Manager is our strategic event management solution.

BMC Event Manager as the strategic event management solution offers many exciting

capabilities and provides a tight integration to many other BMC solutions such as BMC Service Impact Manger, BMC Performance Manager, Remedy Service Desk and the rest of the Remedy ITSM suite. As the foundation for SIM, BEM is a key solution in BMCs BSM strategy

BMC PATROL Enterprise Manager v4.5.00 in May 2007 will be the final release of this
solution. No new platforms or database versions will be supported. The solution will continue to be supported for 3 years from that date.

BMC recommend that BMC PATROL Enterprise Manager customers migrate to BMC

Event Manager. BMC Event Manager is receiving significant investment and new features and functions will be available in this solution. BMC has provided a license migration program and also has an optional services program to assist with migration process.

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PATROL EM Customer options

Option 1: Fully migrate from a BMC PATROL EM installation

to a BMC Event Manager solution.
Migrate all features and functions of current BMC PATROL EM implementation to a BMC Event Manager solution. Available resources:
License Migration program.
Swap like for like products.

Services program.
BMC Consulting Services Sure Start program and methodology available to assist in migrations.

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BMC PATROL EM Customer options

Option 2: Use a combination of BMC PATROL EM and BMC

Event Manger
Use an integrated BMC PATROL EM and BEM/SIM solution. PROMOTION: BMC PATROL EM customers paying maintenance can adopt a no cost BEM license, but they must pay maintenance on this license.

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BMC PATROL EM Customer options

Option 3: Continue to use BMC PATROL Enterprise

Manager.
Customers must understand that this product will not see lots of new features and functions. BMC PATROL EM v4.5 (est. May 2007) will be the final release of the product, and this will focus on updated technology and platform support and provide maintenance fixes. BMC will continue to sell BMC PATROL EM until April 2008, if customers want extra capacity they must buy before then. No new licenses will be sold after this date. As the strategic solution, new features and functions will only be added to BMC Event Manager. BMC will support PATROL EM until May 2010.

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Services Delivered Solution Migration

A Best Practice driven technical migration program in place and owned by BMC
Consulting Services. Can either be delivered by BMC Consulting Services or a Qualified BMC Partner.

Fixed Cost Packages

Includes:

Includes comprehensive documentation, from audit templates, recommended solutions designs and best practices involved in migrating integration solutions.
SureStart Program for PATROL EM to BEM Migration.
PATROL EM audit. Gap analysis Recommendations for migration. Detailed costing of services work to complete migration. Installation of BEM into a development environment Training on new solution.

Does not include the actual migration or installation of production BEM environment. (Extra costs).

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Summary

PEM v4.5.00 due in May 2007 will be the final release of this product. If customers want extra capacity, must purchase licenses by March

2008 when the product will be withdrawn from market. BMC will support PEM for at least 3 years from PEM v4.5.00 GA date = May 2010. The license migration program is in place Consulting Services are geared up and ready to help with migrations to BEM - SureStart program is available.

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Thank you.

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