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By Dan and JoCeal Urbaniak Email: info@wqntoday.com (866) WQN-TODAY (805) 987-2199
In The Beginning.
The quality movement can trace its roots back to medieval Europe, where craftsmen began organizing into unions called guilds in the late 13th century. This model was followed until the early 19th century when factories came to be and there was more emphasis on product inspection. In the early 20th century manufacturers began to include quality processes in quality practices.
Fast Forward
The birth of total quality in the United States came as a direct response to the quality revolution in Japan following World War II. The Japanese welcomed the input of Americans Joseph M. Juran and W. Edwards Deming and rather than concentrating on inspection, focused on improving all organizational processes through the people who used them. By the 1970s, U.S. industrial sectors such as automobiles and electronics had been broadsided by Japans high-quality competition. The U.S. response was to implement TQM (Total Quality Management) which would embrace the entire organization as well as statistics.
Summary
* Quality is not new. * ISO is headquartered in Geneva. * ISO Standards are in all industries. ISO and quality blossomed in the WW II effort. Global Pressure forced the U.S. into TQM Without standards, the goods we buy would probably be unsafe and incompatible. Quality is not FREE, but it is good. Quality and ISO 9000 are most likely here to stay.