Engineer Training

Train the Trainer

Agenda
Engineer Training

Structuring a training session Adult Learning (know your audience) Presentation Skills Practice presentation

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Train the Trainer

Structuring a Training Session

Engineer Training

When presentations are poorly organized, the impact of the message is reduced, and the audience is less likely to learn.

POINT

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Structuring a Training Session (cont.)

Engineer Training

Modular Builds on one another From easy to harder For each subject

Presentation
Demonstration Hands on practice

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Structuring a Training Session

Engineer Training

Introduction

Main presentation

Summary

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Overview/Introduction
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Introduces the lecture topics Main points

Quick road map of information

Gets the attention and interest Helps in organizing the material Informs of agenda

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An Effective Introduction
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Keep it brief Dont go into details of lecture

Set the objectives

Set expectations

Relate to prior knowledge

Try to get attention

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Main Presentation
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Logical flow Every point leads to the next. Dont jump from one topic to other. Connect the points.

Explain the details

Use simple words. Use graphics when needed. Use Examples
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Main Presentation (Cont.)

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Use Syllabus. Refer to Handouts. Answer only content relevant questions. Refer others to later.

Ask questions.
Dont read from slides.

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Summary/Conclusion
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Reinforces message Summary of main points A closing grabber Provides a sense of closure

Time for questions & answers

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Effective Conclusion
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End with a bang, not a whimper!!! Dont give new information. Only review points. Review process/steps.

Refer to your introduction.

When summarizing a module, show where it fits in the big picture.

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Demonstrating
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Demonstrate workflow. Highlight main features. Make sure all students can see. Do it slowly!!!

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Hands on Practice
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I hear and I forget. I see and I retain. I DO and I UNDERSTAND.

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Hands on Practice
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NO, on the computer

Practice makes better!

Insist on students completing exercises.

Instructor looks over shoulders to offer help.

Dont DO IT for them.

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Questions and Answers

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Listen to the entire question. Repeat the question out loud. Pause to think if needed. Credit the person.

Respond to the question.

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The Answer!
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Always tell the truth!!! If you dont know the answer, promise to research. Get back to trainee with answer. Answer directly. Simple answer to simple question. Stay on track, brief and to the point.

Refer to your speech.

Helps reinforce & clarify presentation.
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Questions and Answers (Cont.)

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Anticipate areas of questioning and prepare. Acknowledge every question. If not appropriate, postpone.

?
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Problem Solving
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Investigate (the problem) Acknowledge Formulate solution Respond

Follow up

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Other Factors...
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Time constraints Daily schedule Breaks Lunch

No interruptions!
Have all students present.

Do NOT Disturb

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Class Set up
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Define setup in advance. Be early. Set up class with appropriate computers and applications. Set up files and training materials.

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Training Material
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User Guide/Care & Maintenance Guide Technical notes Installation Guide Relevant drawings

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Summary
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How should it be?

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Adult Learning

Know Your Audience

Engineer Training

Table of Contents

Course audience Understanding different learning styles Culture differences

Motivation
Information processing Preventing learner overload

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Know Your Audience

Engineer Training

Key principle of a successful presentation. Preparation must include gathering information about your audience and their needs. A well prepared speech given to the wrong audience can have the same effect as a poorly prepared speech given to the correct audience. They both can fail terribly.

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Know your A-u-d-i-e-n-c-e

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Analysis - Who are they? How many will be there? Understanding - What is their prior knowledge? Demographics - What is their age, sex, background? Interest - Why are they there? Who asked them?

Environment - Where will I stand? Can they all see?

Needs - What are their needs? What are your needs?

Customized - What specific needs to address?

Expectations - What do they expect to learn or hear?
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Know your Audience

Engineer Training

Who is your audience? What are their objectives? What is their prior knowlegde? What are their expectations?

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Learning Styles
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Individuals perceive and process information in very different ways.

How much individuals learn has more to do with whether the educational experience is geared toward their particular style of learning than whether or not they are "smart.
Educators should not ask, "Is this student smart?" but rather "How is this student smart?"

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Culture Differences
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Be aware! Learn and prepare in advance. Adapt as much as possible. Customize to local needs.

Be patient and ask for patience.

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Adult Learning
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Issues Affecting Adult Learning: Learners Motivation

Information Processing
Applying Knowledge

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Learners Motivation
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ARCS model - Kellers (1987) Getting learners Attention Keeping instruction Relevant Giving learners Confidence they can learn

Maintaining interest by providing Satisfaction

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Information Processing Elements

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Before you start Prior Knowledge

Objectives
Gain Attention

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Engineer Training

Information Processing Elements (Cont.)

Presentation Course Overview Focus Attention Level of Presentation

Organize Material
Transferring to Long Term Memory

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Information Processing
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How would you cope with a learner that does not understand your explanation?

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Preventing Learner Overload

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What is learner overload? Why does it occur? Learners need to process information. Learners cannot hold large amount of information in working memory.

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Engineer Training

Preventing Learner Overload Suggestions

Talk simply and explain more. Incorporate key learning points into notes. Do less while participants do more. Chunk training and distribute it over time.

Give new learners training wheels.

Detect and remedy overload situation.

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Coping with Difficult Trainees

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Involve participants. Acknowledge trainees ideas. Dont get personal - be objective. Dont give in to personal attackers - stick to the facts.

Enlist other trainees help if it is disruptive to them as well.

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Summary
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Learner centered instruction Objectives

Needs
Expectations Motivation Prior knowledge Personality type Learning Style Learning Capacity
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Effective Customer Relations

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Listen to your customers Then talk

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Presentation Skills

What Is a Winning Presentation?

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List the elements that influence a presentation.

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Table of Contents
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Overview Before You Begin... Using your Voice Body Language Skills

Language and Style

Demonstrating aids

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Communication is...
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Verbal (content) Vocal (How it is said) Visual (What is seen)

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Communication Success
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7% VERBAL 55% VISUAL 38% VOCAL Psychologist Albert Mehrabian

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Before You Begin...

Engineer Training

There are two types of speakers, those that are nervous, and those that are Liars. (Mark Twain)

Prepare
Positive self-messages Attitude towards yourself, teaching, material, audience

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Prepare
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9 Ps Prior Proper Preparation Prevents Poor Performance of the Person Putting on the Presentation.

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Preparing Presentations
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Know audience. Know subject matter. Know training material - Rehearse first 3 minutes. Prepare room.

Check equipment.
Handouts.

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How Do People Use Their Voice?

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Using your VOICE

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Breathing Projection Articulation Volume

Variety
Common Voice problems

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Proper Breathing...
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Good Breathing= Good Voice Relaxes Frees muscles for good speech Focuses thoughts

Enables the right attitude

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Projection
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Projection Making yourself understood

Bringing breath forward into sound

Relax muscles and stand erect. Shouting tires voice, causes hoarseness. Projection gives POWER.

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Articulation
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Articulation - making yourself understood. Every sound is clearly heard. Articulate with consonants = t,d,p,b,v,f,k,c,g Enunciate with Vowels = A, I,O,E,U

TIP! Consonants lost over distance Exaggerate!

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Variety
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Add excitement, enthusiasm by varying: Pitch - tone Adds impact and drama. Pace

Pause
Volume Change for significant information or new mood.

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Common Voice Problems

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Nervousness Swallowed voice - Mumbling Thinking Noises: Um, Ah, Er Lip smacking

Shouting
Speaking too fast or slow Monotone

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Body Language Skills

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Total body as a communication vehicle

Eye Contact

Facial expression

Dress Gestures Hands and Arms

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Eye-to-Eye Communication
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Engages audience, gains attention, improves impression, provides feedback.

HOW?
Connect with audience, one person at a time. Look directly. Move eyes after 3-5 seconds. Speak to everyone. Do not shift gaze - left to right. Talk to audience not screen, projector, ceiling.
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Facial Communication
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Vary facial expression - put emotion into speaking. Dont forget to SMILE!

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Using Your Hands and Arms

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Using Your Hands and Arms

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HOW ? Become conscious. Do not grip things or hands. Natural movements.

Eliminate irritating movements.

Jingling keys, waving, tapping.

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Dress
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BE: Comfortable Appropriate Yourself

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Using Language and Style

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Be Specific. Explain ambiguities.

Use simple words.

Watch Abbreviations & Acronyms. Active voice.

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Language and Style

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Watch: Grammar faults Jargon Slang

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Spicing Up your speech

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Introduce: Examples Questions Case studies

Stories
Humor

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Demonstrating
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WHAT TO DO? Tell them what you are going to do.

Demo it, or get class member to demo.

Tell them what you have done. HOW? Project voice, Speak slowly. Maintain eye contact with audience.

Only look at screen when needed.

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Demonstrating - Tips and Tricks

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DO: Make sure EVERY member can see the demonstration.

Face and speak to audience, not monitor or machine.

Use pointer to highlight items. Stand to the side.

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Demonstrating - Do NOT
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Block line of sight to screen.

Create shadows.
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Summary - Winning Presentations

Engineer Training

Use your voice correctly Breathing, being heard, being understood, variety.

Use your body

Eye contact, expression, hands and arms, gestures, dress. Use correct language. Keep the audience interested. Demonstrate effectively.

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