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SENIOR MANAGEMENT
WORKMEN
DEVELOPING ABILITIES
BUILDING TEAMS
ACHIEVING RESULTS
MOVING INTO A MANAGERIAL ROLE INVOLVES MAKING CHANGES FROM THE WAY YOU PREVIOUSLY PERFORMED FROM Doing the job Using technical skills Using well developed skills Being delegated tasks Controlling the output Having knowledge TO An uncertain managerial role Placing emphasis on people Having to learn new ones Having to delegate to others Being evaluated on others output Managing others - often with more knowledge
SENIOR MANAGEMENT
PLAN
CONTROL
DOING
OPERATOR
As an Operator you are an Expert at your job In a Managerial Role you often lose the expertise & spend most of your time in Planning and Controlling The higher you climb the less of an expert you are
ORGANISING
STAFFING DIRECTING COORDINATING REPORTING BUDGETING
MANAGE CHANGE
MANAGE CONFLICT COPE WITH STRESS
LEADER
ADMINISTRATOR
COORDINATOR
PROBLEM SOLVER
MANAGER
SPECIALIST
MOTIVATOR
COMMUNICATOR
TRAINER
Accept or Reject me
MY MANAGER
Develop or Finish me
Reward or Punish
Superiors
- Accept full
responsibility for work - Inform progress - Understand expectations - Represent your employees - Lighten his load - Report critical incidences
Associates
- Cooperate with other
Managers - Coordinate work with other sections - Understand problems of peers - Accept suggestions & criticisms of peers - Inform on data that affects them - Extend help
Work
-Know your work -Plan your work -Anticipate problems -Equipment
health
-Availability of materials -Distribute work -Use PDCA -Train -Handle problem cases -Develop new ways
- Counsel
LEADER
EXERCISES SELF - DISCIPLINE IN TERMS OF : Attendance & Punctuality
ADMINISTRATOR
Grants/Refuses Leave of his people Grants/Refuses OT Initiates Disciplinary Action
COORDINATOR
SPECIALIST
Ensures application of Processes Ensures Quality
Thinks in terms of Improvements efficiencies, costs, utilisation... Adherence to ISO Ensures Safety
TRAINER
Identifies Skills / Competency needs for the job
COMMUNICATOR
Shares Objectives Ensures understanding of objectives Sends reports Reads reports Shares Successes & Failures Gives feedback, receives feedback
Listens
PLANNING
PUTTING THE FUTURE TO THE PRESENT
A PLAN HAS 3 MAJOR STEPS OBJECTIVES goals, targets, outcomes, results that one desires to accomplish
IMPLEMENTATION how are people & resources to be combined, over what period of time EVALUATION - how is the progress going to be monitored so that course corrections are possible
MOTIVATOR
Encourages achievements Gives positive strokes Builds enthusiasm Involves people Extends help Recognises good contributions
PROBLEM SOLVER
PLANNING
PUTTING THE FUTURE TO THE PRESENT
SOME PEOPLE ARE REACTIVE THEY DO NOT PLAN. THEY ARE CONTENT WITH MEETING THE SITUATION WHEN IT COMES
ORGANISING
MAKING THE BEST USE OF RESOURCES
HOW DO WE ORGANISE :
TECHNOLOGY EQUIPMENT MONEY RAW MATERIALS PEOPLE
PROCESSES
PRODUCTS OUTPUT
MANAGING CONFLICT
PEOPLE DONT ALWAYS SEE EYE TO EYE
CONFLICT IS A NORMAL BY-PRODUCT OF PEOPLE TRYING TO WORK TOGETHER. SINCE SOME PEOPLE DIFFER WITH EACH OTHER, CONFLICTS ARISE. AS MANAGERS IT IS GOOD IF WE ARE ABLE TO : LIMIT THE NO. OF CONFLICTS RESOLVE WITHIN AN ACCEPTABLE TIME PERIOD
MANAGING CHANGE
CHANGE the ONLY unchanging factor in a changing society
AS A MANAGER ONE HAS TO MANAGE CHANGE CHANGES IN TECHNOLOGY CHANGES IN SKILL REQUIREMENTS CHANGES IN PROCESSES CHANGES IN ENVIRONMENT CHANGES IN POLICY CHANGES IN ORGANISATION STRUCTURE / MANNING CHANGES IN CUSTOMER DEMANDS
DELEGATING
SHARING THE TASKS : Do I need to do this ?
X
Handing out tasks, telling people precisely how to carry them out and give them NO freedom to use their initiative Abdicating responsibility
DELEGATION : Increases involvement Creates enthusiasm Increases output Saves your time Gives you scope to move higher Increases your effectiveness
Entrust somebody down the line with the authority to make decisions about the task. You may specify the desired results but leave it to him to decide the path You are still responsible for the task delegated
MOTIVATING getting your people to work willingly and productively to achieve results desired
COPING WITH STRESS work pressures COMMUNICATIONG DECISION MAKING CONTROLLING DIRECTING.