Академический Документы
Профессиональный Документы
Культура Документы
Presented by
Mr. Shantanu Bhattacharjee
Deputy General Manager
09/26/09
The Hospitality
09/26/09
Concept and Developing Quality
Service in Hospitality
• What is hospitality
09/26/09
The Quality Map
Guests Organisations
Employees
• What is Quality ?
a) Appraisal Costs
b) failure Costs
a) Appraisal Cost:
b) Failure Cost: