DHL

GROUP 2

INTRODUCTION
GLOBAL LOGISTICS WORK AIMS TO MANAGE THE FRUITION OF PROJECT LIFE CYCLES, SUPPLY CHAINS, AND RESULTANT EFFICIENCIES.

IN 2012, THE GLOBAL LOGISTICS MARKET IS FORECAST TO HAVE A VALUE OF $1,040.6 BILLION, AN INCREASE OF 29.3% SINCE 2007.
RETAIL LOGISTICS SERVICES DOMINATE THE GLOBAL LOGISTICS MARKET WITH 63.9% OF THE MARKETS
VALUE

CRITICAL FACTORS ON WHICH GLOBAL LOGISTICS DEPENDS:

TIME LOCATION

TECHNOLOGY
INTEGRATION GLOBALIZATION

LEGISLATION
CONFEDERATIONS.

DHL
INDUSTRY : EXPRESS LOGISTICS FOUNDED : 1969 HEADQUARTERS : BONN, GERMANY CEO, CHAIRMAN : KEN ALLEN EMPLOYEES : 285,000 GLOBAL PRESENCE : MORE THAN 200 COUNTRIES

DHL
DHL IS PART OF THE WORLD'S LEADING POSTAL AND LOGISTICS GROUP, DEUTSCHE POST DHL AND ENCOMPASSES FOUR DIVISIONS:
DHL EXPRESS: TRANSPORTS URGENT DOCUMENTS AND GOODS RELIABLY AND ON TIME FROM DOOR-TO-DOOR DHL GLOBAL FORWARDING FREIGHT: TAKES CARE OF A VARIETY OF CUSTOMERS' LOGISTICS NEEDS, FROM STANDARDIZED LOGISTICS OPERATIONS AND MULIT-MODAL TRANSPORT SOLUTIONS TO HIGHLY INDIVIDUALIZED INDUSTRIAL PROJECTS. DHL SUPPLY CHAIN: IS THE GLOBAL MARKET LEADER IN CONTRACT LOGISTICS, PROVIDING WAREHOUSING, MANAGED TRANSPORT AND VALUE-ADDED SERVICES AND OFFERS SOLUTIONS FOR CORPORATE INFORMATION AND COMMUNICATIONS MANAGEMENT. DHL MAIL: IS DHL'S WORLDWIDE EXPERT IN PROVIDING CUSTOMIZED SOLUTIONS FOR YOUR MAIL AND B2C PARCELS

RESEARCH ARTICLES
WAYS TO IMPROVE ON-TIME DELIVERY BY TOM MCBRIDE COSTS RELATED TO LATE DELIVERIES LOSS OF CUSTOMERS AND MARKET SHARE DIFFICULTY IN OBTAINING NEW ORDERS PROBLEMS WITH CASH FLOW TIME WASTED TRACKING DOWN AND EXPLANATION FOR THE LATE ORDERS INFLATED INVENTORIES

LOWERED PRODUCTIVITY AND PROFITS

ANGRY CUSTOMERS PREMIUMS OF AIRFREIGHT SOME PENALTIES

HOW TO IMPOVE THE ON-TIME DELIVERY SYSTEM SET ON-TIME DELIVERY AS A TOP GOAL OF YOUR ORGANIZATION. SET TARGETS FOR IMPROVEMENT, AND PROMOTE YOUR GOAL HEAVILY THROUGHOUT THE ORGANIZATION AT EVERY OPPORTUNITY. EMPHASIZE THAT NO SACRIFICE IN QUALITY WILL BE TOLERATED. ALIGN THE ORGANIZATION. MAKE ON-TIME SHIPMENTS PART OF PERFORMANCE REVIEWS, MANAGEMENT INCENTIVES, OR PROFIT SHARING. APPLY THIS CONCEPT TO ALL FUNCTIONS WITHIN THE COMPANY AND NOT JUST TO THE PRODUCTION DEPARTMENT.

MEASURE PROGRESS TOWARD YOUR GOAL. APPOINT SHEPHERDS IN THE ORGANIZATION TO CHAMPION KEY MILESTONES ON YOUR PROJECTS, AND FREQUENTLY POST PROGRESS. DISCUSS THE LATEST RESULTS, REGARDLESS OF WHETHER THE NEWS IS GOOD OR BAD.
IDENTIFY AND REDESIGN KEY PROCESSES THAT ARE PREVENTING ON-TIME DELIVERIES. YOU MAY NEED TO REVAMP HOW YOUR ORGANIZATION SCHEDULES AND COMMUNICATES, OR YOU MAY DISCOVER THAT BOTTLENECKS NEED TO BE ELIMINATED. YOU MAY EVEN NEED TO RETHINK HOW PROMISES ARE MADE TO CUSTOMERS. CELEBRATE SUCCESSES AND ENCOURAGE THOSE WHO FAIL WHILE GIVING THEIR BEST EFFORT

ANALYSIS

THE OPERATIONS STRATEGY MATRIX

Resource Usage
Quality maintain and continually directly proportional customer satisfaction improve the effectiveness of the Quality ISO 9001:2008 The assets that they hold logostics can be customized increases the speed, market share are: aircraft, land, buildings, with the help of existing transperancy. fleet. (280 mn euros) partners in order to achieve the least transit time irrespective of geographic locations directly proportional directly proportional warehouse management communications systems for controllling market and reforms logistics and providing solutions with higher speed and accuracy limited capacity, high quality solutions, tailormade very critical

Speed

critical

Performance Objectives

Dependability

secondary

Flexibility
Cost

volume flexibility in terms of handling

reach flexibility

responsiveness
flexible where time can be slightly increased Development & Organization

outsourcing helping reduce their partners have helped increase capex, reduces on costs (maintenance cost) DHL in reducing costoperational expenses and outsourcing incereases quality Capacity Supply network Process Technology

Decision Areas

SWOT
STRENGTHS

IT HAS THE LEADING SHARE OF THE WORLDWIDE AIR CARGO MARKET

NETWORK IN MORE THAN 220 COUNTRIES AND TERRITORIES AND ABOUT 285,000 EMPLOYEES WORLDWIDE RECEIVED POSITION IN THE MAGAZINES WORLDS TOP 50 CARGO AIRLINES LIST MORE FOCUS ON CENTRAL PROCUREMENT & E-PROCUREMENT FASTER DELIVERY IT GIVES THE MOST INCLUSIVE WORLDWIDE FREIGHT SERVICE IN THE INDUSTRY

WEAKNESSES GOVERNMENT OWNED COMPETITORS SINCE THIS IS A COMPETITIVE SEGMENT, THE MARKET SHARE GROWTH IS LIMITED OPPORTUNITIES

TIE-UPS WITH CORPORATE AND BUSINESS HOUSES

OPPORTUNITIES IN FINANCIAL MARKETS GLOBAL EXPANSION

THREATS

TREMENDOUS INCREASE IN E-COMMERCE

NATURAL DISASTERS AND TURBULENT ECONOMIES DECLINATION OF TRADITIONAL SERVICES (LETTERS) DUE TO ELECTRONIC COMMUNICATION

COMPETITION FROM FEDEX, UPS ETC.

CONCLUSION