Академический Документы
Профессиональный Документы
Культура Документы
By : Terri Spahr
Overview
What are Quality Circles? How Do Quality Circles Work? How Can They be Used in an Organization? Example and Activity Problems with Quality Circles Summary of History and Practices Bibliography
Team Exercise
Break down into teams of 6-8 people Establish a leader and rules for your Circle Have a brainstorming and problem-solving session to resolve the issue on the next slide
Team Exercise
A Collegiate class on Statistical Analysis has a total enrollment of 45 people. Average attendance is 18 students The class consists mainly of lectures How can the professor of this class improve the quality of this course and increase student involvement?
Bibliography
Cole, Robert E. 1999. Managing Quality
Fads: How American Business Learned to Play the Quality Game. New York, NY: Oxford Press. Aubrey, Charles A. 1988. Teamwork: Involving People in Quality and Productivity Improvement. Milwaukee, WI: Quality
Press. Foster, S. Thomas. 2001. Managing Quality: An Integrative Approach. Upper Saddle River, NJ: Prentice Hall.
Bibliography
Author Unknown. 1984. Quality Circles in the Community College [online]. Available online via http://www.ed.gov/databases/ERIC_Digests/ ed353008.html Author Unknown. 1994. Kaizen and Quality Circles [online]. Available online via http://sol.brunel.ac.uk/~jarvis/bola/quality/ci rcles.html