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Nor School of Language Studies and Linguistics, Faculty of Social Sciences and Humanities, UKM.
Structure
Background to the study Research questions Methodology Framework of analysis Speech acts, discourse strategies, politeness, culture Findings Conclusion Implication
Research questions
1. What types of Speech Acts and discourse strategies were employed to display politeness? 2. Are these politeness traits reflective of the participants cultural background?
Methodology
Qualitative Observation and recording of the meetings. Meeting in organization A almost two hours. Meeting in organization B- one hour. Transcription of the meetings Discourse analysis eclectic approach speech acts, discourse strategies, politeness strategies. Stage 1 Close examination of speaker-hearer response patterns
Methodology
Stage 2 Coding Identification of speech acts Identification of discourse strategies Examination of politeness strategies Examination of whether the politeness strategies reflected the cultural traits of the participants.
1. Bald on record direct and without redress. Used when the risk of face loss in performing FTA is low.
2. SA is abstained - if the risk of face loss in performing FTA is high, the speaker does not perform the SA.
Culture
Malay culture an important component of the Malay culture is the religion; consequently the beliefs, attitudes, perceptions and social behaviours of the Malays are strongly influenced by the teaching and tenets of the Islamic religion. Chinese culture Buddhism and Taoism with the underlying concepts of Confucianism. Indian culture majority of the Indians are Hindus by religion. Malaysian values common values observation of politeness system that embodies specific codes of verbal and non-verbal behaviour in interaction with others. i. Respect for the elders ii. Hierarchy consciousness of the social hierarchy in society honorifics, correct salutations .
Culture
iii. Religion most malaysians identify with a particular religion. This forms the foundation in guiding the conduct of a persons behaviour. iv. Harmony preserving each others face in interactions is very important in maintaining harmony and stability. To preserve harmony, the truth must not always be expressed openly and one has to find subtle ways to avoid conflict. Studies in Malaysian context (Abdul Aziz Idris, 1991; Khadijah Ibrahim, 1993; Jamaliah Mohd. Ali, 2000; Suraiya Mohd. Ali, 2002; Baljit Kaur, 2002)
you call thatthe ..the.. status of the project pertaining to which part we want to eradapt or not. Any comments? Silence
to seek agreement - representatives claiming and describing. Indirect SA should not comment. This utterance restrict the action of the group members. The participants were constrained into agreeing with RoCS1 solidarity politeness, to save RoCS1 face. Allowed RoCS1 to exercise power.
RoCS1: No comments? I take it that everyone agrees. Ok we shall er proceed to the next item to instruct - directive.
need to conduct it. Werethe stakeholders and er we dont want to jeopardize our position.
to request for information - directives, direct with emphasis. Politeness strategy direct and bald on record to assert his power as the chairperson and the interviewer.
to move in the industry. Itll be a challenge. I think if Im comfortable working here Ill stayyou know
Pacific region.
despite the fact that er I mean youre not so in touch with the local context
Yes because I feel I could contribute a lot in that direction Modal auxiliary could used by SCLS2, as a strategy to mitigate FTA (of himself) in the event that his interest to work in the Asia pacific region might be ignored. SCLS2 is aware that he lacked the experience of working in the region although he has a strong interest to work in the region.
RHSC1 used I mean to soften the effect of FTA - as a deference strategy. Politeness - bald on record with positive politeness in order to reduce FTA and save face of both RHSC1 and SCL2.
despite the fact that er I mean youre not so in touch with the local context
wanting to leave is there = JIS3: = But you know me very well. Ill tell you if I intend to leave RHCS1: Thats what were scared of <laughter>
In order to ease the tense atmosphere and to change the topic, RHCS1 uttered something which appeared humorous to JIS3 and TMDS2. Considered as solidarity politeness to reestablish rapport following the tense atmosphere. It was also a strategy to lessen the FTA for JIS3 and RHCS1.
(right)? KS10: It is the card crypto, but we dont follow their standard. I dont think we can adopt their standard because we already have ours. RoCS1: Well, you know better as engineer. But I think we can change. Nanti dia kata (They might say later) Malaysian banking card no standard pulak (well) <laughter>
Code switch to Malay drew laughter. Strategy used by the chair effectively to subtly assert his power as well as to soften negative face threats of KS10. The use of humour also enhance the groups solidarity as members of the meeting and members of the same organization.
Conclusion (1)
Speech acts used were primarily directives. Two instances of representatives. Direct and assertive display power. Discourse strategies Hedges were found to be used as strategy to soften face threatening acts or to enhance solidarity. Humor was effectively used by superiors to downplay power distance, soften negative face threats such as directives, or enhance solidarity. (Holmes, 2000).
Conclusion (2)
Politeness The politeness strategy used were for the purpose of attending to the goals of the speaker and the hearer. The politeness strategy extended the support to both the hearer and the speaker in order to minimize FTAs. Face support protected the harmonious relationship between the speaker and the hearer. The participants in the meetings were receptive to the information presented by the other, and into being accomodative and adaptable to each others wants and concerns.
Conclusion (3)
Both the superior and the subordinate parties displayed politeness to express deference and solidarity. Cultural orientation The majority of participants in the meeting in organization A are Malays. While the participants in the meeting in organization B are Malay (RHS1, the CEO of the company) and Chinese (TMDS2, the managing director; JIS3 and SCLS2 (the clients). The notion of individualism, which Brown and Levinsons theory is built on is not fully applicable.
Conclusion (4)
Asian cultural orientation is towards collectivism, instead of individualism. The cultural traits of the participants with respect to politeness reflect the cultural orientation for relational harmony, for both Malays and Chinese. The interplay of indirect speech act and politeness in the interaction showed emphasis for relational harmony in achieving goals. Power was exercised with redress and politeness by the Chairperson in the meetings. Direct speech act was displayed in order to establish purpose at the beginning of the meeting and to proceed with the meeting (RoCS1).
Conclusion (5)
JIS3 (meeting in organization B) was adamant about not giving the expected answer. However, this was done using off record politeness strategy, which allowed JIS3 to be ambiguous in order to avoid threatening the chairpersons face.
Thomas (1995) - Altering another persons behavior inherently is face threatening; consequently, individuals use politeness to balance their competing desires to be clear about what they want and to support their interaction partners face.
Implications
1. In order to achieve the goals of a meeting successfully be receptive, accommodative and adaptable. Participants must be receptive to the information given to each other in order to facilitate the attitude of being adaptable and accommodative of each others wants and concerns. Politeness appear to be an essential tool for fulfilling goals in meetings. This has implications for intercultural encounters giving deference and emphasizing solidarity politeness can foster relational harmony between participants. The universality for politeness as face-saving device (the concept of politeness by Goffman, Brown and Levinson, which presumed that individuals in all cultures desire to maintain face) can be used as a tool to facilitate interaction in intercultural communication.
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