Preeti Shirodkar

COMMUNICATION IN AN ORGANISATION

Format of the Discussion

Communication in an organisation
its importance dilemmas objectives types channels media and modes communicating effectively

Importance of Communication in an Organisation

Work needs to be done with and through

people Helps in maintaining a cordial ambience Enhances efficiency Prevents misconceptions

Dilemmas to Communication in an Organisation

being transparent

being assessed

being ridiculed

being misunderstood

Fear of
being honest/ backlash

being exposed

being unpopular/ isolated

being questioned

Objectives of Communication in an Organisation

Providing information Conveying orders Consultation/Suggestions Persuasion Morale boosting

Types of Communication in an Organisation

Internal
Inter and intra departmental/individual communication on a (in)formal basis

External
Communication with individuals outside the organisation/other organisations on a (in)formal basis that helps in facilitating in its working

Channels of Communication in an Organisation

Formal
Vertical: Upward and Downward Horizontal Lateral

Informal
Grapevine Lateral

Vertical Communication
Refers to communication between bosses and

subordinates Takes two forms upward and downward Often defined by stringent rules that result in hampering the working ambience Most important for the effective functioning of an organisation It can involve skipping levels

Downward Communication
Communication that goes from the bosses to the

subordinates Often in the form of orders Usually defined by a high degree of formality

Upward Communication
Communication that goes from the subordinates to the

bosses Often highly formal Usually accompanied by a high level of disguise Largely in the form of replies, requests

Horizontal Communication
Communication (at an (in)formal level) between people at

the same level in an organisation or among organisations Very important for maintaining complete efficiency within an organisation

Lateral Communication
Communication across various levels Can be either formal or informal Often in the form of networking Can be misused to subvert hierarchy and gain favours

Grapevine Communication
Informal communication within an organisation

Can take any direction

Can be in the form of either networking or rumours Often results in miscommunication

Can be effectively exploited by decision makers to float ideas/gauge their strength

Media and Modes of Communication in an Organisation

Oral

Written

Face-to-face Telephone Tele-conferencing Meetings/briefings Speeches (rare) Presentations

Sms E-mail Fax Letters Reports

Minutes/Agenda/Notices

Notes Memos Presentations

Communicating Effectively
Need to open/utilise maximum channels Choosing channels and modes carefully Adopting a flexible approach Keeping an open mind

THANK YOU HAVE A GREAT DAY