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Chapter 4
Job Attitudes
Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall 4-1
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Attitudes
Evaluative statements either favorable or unfavorable concerning objects, people or events
Attitudes reflect how one feels about something
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Organizational Commitment
Affective commitment Continuance commitment Normative commitment
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Passive to Active
Exit
Voice
Neglect
Loyalty
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Greater levels of customer satisfaction Generally lower absenteeism and turnover Decreased instances of workplace deviance
Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall
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Global Implications
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Keep in Mind
Individuals have many kinds of attitudes about their job. Job satisfaction is related to organizational effectiveness. Most employees are satisfied with their jobs, but when they are not, a host of actions in response to the satisfaction might be expected.
Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall
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Summary
1. 2. 3. 4. 5. Contrasted the three components of an attitude. Summarized the relationship between attitudes and behavior. Compared and contrasted the major job attitudes. Defined job satisfaction and showed how it can be measured. Summarized the main causes of job satisfaction and identified four employee responses to dissatisfaction. Showed that job satisfaction is a relevant concept in countries other than the United States.
6.
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