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Mastering The Interview

be a great champion, you must believe that you are the best; if you are not, pretend you are
To

- Muhammad Ali-

The Truth About Interviewing


Critical aspects in the first five minutes Your appearance Your grooming Your handshake Your personal presence Your eye contact Your articulation Your personality!

The Three Step Interview Process


1.
2. 3.

Establishing rapport
Gathering information Close

1. Establishing rapport

1. 2. 3.

Personal appearance Company culture

Does this person fit in? Would this person represent our company well? Would others feel I made a good selection in recommending?

Verbal articulation and vocabulary Opportunity to make a personal connection with the interviewer

2. Gathering Information
Asking questions and matching your responses against their critical success factors Closed-ended: Where did you study? Open-ended behavioural Qs: Can you give me

an example of a time when you had to make an unpopular decision? Probing Qs: Whats beneath the surface?

Attitude, work ethic, intelligence, honesty

3. The Close Step

Personally close by establishing continuity of the process Make sure you understand the next steps
Be prepared to follow up on your side

The Personality Matching Technique


The process of mirroring the personality of the person you are speaking

we like people who are like us anyone who is like me must be a good person
1. 2.

Match the voice > tempo and pitch Match the physical characteristics of the interviewer > facial expressions and features You need to first understand your own personality range

The Eight Types of Interview Questions


1.

2.

Credential Verification To place objective measurements on features of your background

What was your degree?

Experience Verification To verify experiential features of your background

What were your responsibilities in that position?

The Eight Types of Interview Questions


3.

4.

Opinion To subjectively analyse how would you respond to an scenario

What would you do in this situation? What are your strengths and weaknesses?
Dumb To test your ability to think on your feet

What kind of animal would you like to be?

The Eight Types of Interview Questions


5.

Math To evaluate not only your mental math calculation skills but also your creative ability in formulating the mathematical formula for providing an estimate

How many ping pong balls could you fit in a Volkswagen? What is 1,000 divided by 73?

The Eight Types of Interview Questions


6.

Case To evaluate your problem-solving skills and how would you analyse and work through potential case studies

How many petrol stations are there in England? What is your estimate of the American online retail market for books?

The Eight Types of Interview Questions


7.

Behavioural To anticipate predictable future behaviours based upon past responses

What were the steps you followed to accomplish that task? Can you give me a specific example of how you did that?

The Eight Types of Interview Questions


8.

Competency To align your past behaviours with specific competencies which are required for the position

Can you give me a specific example of your leadership skills? Explain a way in which you sought a creative solution to a problem

Predictive validity for the job success


Credential verification Experience verification Opinion Dumb

10%
15% 25% 50%

CV review

Math Case Behavioural Competency

Intelligence a common key competency Slightly higher for consulting positions Past performance is the most reliable indicator of future results

The STAR Technique


Tell me about the last time you had to solve a difficult problem
Situation: explain the situation and the nature of the problem Task: explain what needs doing to solve it Action: describe what actions you took to deal with the problem Result: define the result as a measure of the effect on your solution

Top Ten Critical Success Factors


1.

2.
3. 4. 5. 6. 7. 8. 9. 10.

Positive attitude toward work Proficiency in field of study Communications skills (oral & written) Interpersonal skills Confidence Critical thinking and problem solving skills Flexibility Self-motivation Leadership Teamwork

Ten Tough Interview Questions


1.

2.
3.

4.
5.

6.

Tell me about yourself Why should I hire you? What is your long-range objective? Where do you want to be 10 or 15 years from now? How has your education prepared you for your career? Are you a team player? Have you ever had a conflict with a boss or professor? How was it resolved?

Ten Tough Interview Questions


7.
8.

9.
10.

What is your greatest weakness? If I asked your professors to describe you, what would they say? What qualities do you think a successful manager should have? If you had to live your life over again, what would you change?

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