Communication plan

Why use it ?

To plan how will you communicate with stake holders for the duration of the project.

What does it do?

Helps you identify and secure the support of and remove the resistance of people, and systems vital to the accomplishment Creates more buy in Helps the team avoid pitfalls Identifies people or groups involved in or affected by a change Provides a vehicle for sharing the lessons learned from the project

How do we do it?
1. During the define step of the DMAIC method, identify the stakeholders involved in your project. 2. Identify the main concerns each group of stakeholders might have regarding the project. 3. Develop a plan to give each group of stakeholders a report on the projects progress and to address their main concerns.

..how do we do it?
4. Throughout the project , continue to regularly communicate with these stakeholders group. 5. Conduct tollgate reviews , which are formal reviews of the projects progress that are done at major milestones. 6. When the team begins the control step of the DMAIC method, plan for communication, closure, and, recognition.

Sample communication plan

Role Who (names of people or groups ) Main concerns Communication notes ( when and how will you communicate with them )

Team leader

Team member
Sponsor(s) Team coach Process owner Customers Other stakeholders