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UNIT I TQM- HISTORY AND EVOLUTION

Awards and Guidelines- ISO,MBNQA, EFQM

Quality Awards
Quality awards are very important to measure the level on which organisation measure their performance.
The following are some of the description of awards given in united states, Japan, Asia-Pacific and Australia. Balridge National Quality Program. European Foundation of quality Management. Asia-Pacific Quality Organisation.

Balridge National Quality Program

This award was given by the president in the area of manufacturing, education and health care. The criteria in which the recipients are judged includes
1. 2. 3. 4. 5. 6. 7.
Leadership. Strategic planning. Customer and market focus. Measurement. Human resource focus. Process management . And Business result.

European Foundation of quality Management

European Foundation of quality Management is an organisation that provides businesses with a model wherein they could gain efficiency, effectiveness and competitive advantage. The excellence award is given to organisations who have effectively implemented the EFQM excellence model on their operations. And the organisations that joined the program thus establish how effective, efficient and competitive they are in their operations.

Asia-Pacific Quality Organisation


The recipient of the award are businesses and companies in Asia. This award is given by an autonomous, nonprofit, scientific and technical organisations. The main focus of this organisation is to promote the development in quality of goods and services as well as the quality of life of people in an international scale.

These awards is the creation of quality awards which has provided a significant contribution in the development of managements and operations all over the world .not only does it appeal to the companys competitive side it also provides a venue for organisations to actually have a chance to be assessed by the others external to the organisation.

International Organization for Standardization

ISO 9000 is a standard in which organizations conduct business It is a set of rules which should be followed in order to meet the needs and understand the wants of customers ISO is not an acronym ISO is a name used for the International Organization for Standardization The ISO was formed in 1947 in Geneva, Switzerland

ISO 9000

ISO 9000 is a European Standard The organization has two stated objectives: 1. To promote development of standardization to facilitate international exchange of goods and services. 2. To promote cooperation in intellectual, scientific, technological, and economic activity.

What are the parts of ISO 9000?


ISO 9000 is composed of 5 different, but related parts: ISO 9000, 9001, 9002, 9003, and 9004 ISO 9000 and 9004 are guidelines, while ISO 9001, 9002, and 9003 are the categories in which a company may apply for certification

ISO 9000
ISO 9000: QualityManagement and Quality Assurance Standards Guidelines for Selection and Use Written in order to determine which category your organization should apply for.

ISO 9001: Quality Systems Model for Quality Assurance in Design/Development, Production, Installation, and Servicing This is the category for companies which are involved in manufacturing or the creation and delivery of a service.

ISO 9002

ISO 9002: Quality Systems Model for Quality Assurance in Production and Installation Companies who perform many functions, with the exception of design and development, may apply to this category

ISO 9003
ISO 9003: Quality Systems Model for Quality Assurance in Final Inspection and Test This category is useful for outside of the manufacturing sector, such as in distributors ISO 9003 is being used less and may be dropped in the future

ISO 9004

ISO 9004: Quality Management and Quality System Elements Guidelines Used in order to help interpret the categories included in ISO 9000 certification

ISO 14000

ISO 14000 ISO 14000 is environmental certification for an organization Not as prominent, as environmental issues are more complex than ISO 9000 issues

Malcolm Baldrige National Quality Award (MBNQA)

Malcolm Baldrige National Quality Award (MBNQA)

Malcolm Baldrige National Quality Award (MBNQA)

Malcolm Baldrige National Quality Award (MBNQA)

Malcolm Baldrige National Quality Award (MBNQA)

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