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Communication
presented by:Shubhi Khanna Prianca Pal Anisha Sharma Sameer Agrawal Vinay Yadav Nisha Risabh Sawhney
What is Communication???
Two-way process of reaching mutual understanding, in which participants not only exchange (encodedecode) information, news, ideas and feelings but also create and share meaning. In general, communication is a means of connecting people or places. In business, it is a key function of management--an organization cannot operate without communication between levels, departments and employees.
EFFECTIVE COMMUNICATION
1) Effective communication is more than exchanging information. 2) It also help in understanding the emotion behind the information. 3) It can improve relationships in social situations by deepening your connections to others. 4) It help in improving teamwork, decision-making, caring, and problem solving. 5) It enables you to communicate even negative or difficult messages without creating conflict or destroying trust.
Communication is not effective if you only transmit your ideas. In order to have effective communication, the other person(s) must receive and interpret them as you intended.
Elements of Communication
Types of Communication
1) Verbal communication:
Verbal communication (vocal included) contributes to 45% of our communication. It involves the use of language and meaning (either oral or written). Normally the words used in communication are concrete or abstract.
3) Internal Communication
OFFICIAL STRUCTURE GRAPEVINE STRUCTURE
IN FORMAL NETWORKING
4) External Communication
FORMAL CONTACTS INFORMAL CONTACTS
MARKETING
EMPLOYEES
PUBLIC RELATIONS
MANAGERS
7 Cs OF EFFECTIVE COMMUNICATION
7 Cs of Effective Communication
1)Clarity:- clarity of thought and expression. 2) Completeness :- It must express all the required material facts. 3) Conciseness:- it means wordiness- conveying your message in least possible words. 4) Consideration:- modify your words in a message according to audience needs. 5) Correctness:- no grammatical error in the communication. 6) Concentration:-while sending and receiving information, one must pay full attention. 7) Courtesy:- a friendly and helpful behaviour towards others.