Introduction to CMS and UCMDB

Lesson 02 HP UCMDB 8.00 Essentials

2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice

Lesson Objectives
In this lesson, you are going to learn about:
How has the CMDB evolved and what is CMS?

ABOUT THIS LESSON

Concept of Federation.
Role and purpose of the UCMDB within the context of ITIL v3. Define CI, Attribute, Relationship, and CI Type. UCMDB in the BTO Portfolio. UCMDB Key Features and the strengths of HP Universal CMDB. Distinguish between Discovery and Mapping. List components of the UCMDB and distinguish between mapping and

discovery components. Describe the role and purpose of the CMDB in the enterprise. Major features and capabilities of the UCMDB. Licensing and Packaging.

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Configuration Management System Introduction

2000: ITIL v2 2007: ITIL v3

CMS Overview

Business alignment
Process orientation 9 processes

Business integration
Service lifecycle orientation 27 processes

Configuration Management System

CMDB

Configuration data Database Monolithic

Service data Distributed System

Presentation Knowledge Processing Information Integration

Integrated CMDB

Data & Information CMDB

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Configuration Management System Architecture

CMS OVERVIEW

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CMDB Evolution

CMS OVERVIEW

Federated CMDB
- Extends discovery and dependency mapping - Federates with multiple authoritative repositories - On-demand distributed queries across multiple repositories

Federated CMS

Service Desks

- Incidents, problems & change linked to assets

- Retrofitted to contain basic relationships and mapping

Capability

Home grown databases - Common knowledge assets - Used for awareness and education - Small environments

2004 HP is first major vendor to release application mapping product 1997 HP introduces first commercially available CMDB Asset Management Systems - Contains inventory and financial data - Some automated discovery

2007 HP introduces first mapping-based federation (Universal CMDB)

HP introduces industrys first ITIL v3 based CMS solution

Auto Discovery & Dependency Mapping - Dynamically discovered physical and logical entities and their relationships - End to end (end-user to backend systems) & crosstier (layer 2-7) mapping

Time
Today

-X years
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Federation in the CMS

Actionable
In service context Info related to apps and services.
In user context Per role and task of users and client apps. A federated database system transparently integrates multiple autonomous database systems into a single federated database. Since the constituent database systems remain autonomous, a federated database system is a contrastable alternative to the (sometimes daunting) task of merging together several disparate databases. Wikipedia

CMS OVERVIEW

Practical
Distributed Data stays in authoritative repositories. Open Extracts new value from existing tools. Transparent Data seamlessly accessed from external sources.

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CMDB 3.0
ITIL v3 Definition:
A database used to store Configuration Records throughout

ITIL v3 DEFINITIONS

their Lifecycle. The Configuration Management System maintains one or more CMDBs, and each CMDB stores Attributes of CIs, and Relationships with other CIs.

Key Outcomes:
The ITIL v3 definition allows for multiple CMDBs CMDB 3.0 is the product of a Configuration Management

System (CMS) no longer the Configuration Management process.

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Configuration Item (CI)

Any asset that needs to be managed in order to deliver
an IT Service. CI information is recorded in the Configuration Management System. CI information is maintained throughout its Lifecycle by Configuration Management. All CIs are controlled by Change Management. CIs Examples:

ITIL v3 DEFINITIONS

IT Services, Hardware, Software Buildings, People, Process Documentation, SLAs, etc.

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Configuration Management System

Information about all Configuration Items: CMS stores attributes:
CI may be entire service, or any component. Stored in one or more databases (CMDBs). Any information about the CI that might be needed. Between CIs. With incident, problem, change records etc.

ITIL v3 DEFINITIONS

CMS stores relationships:

CMS has multiple layers:

Data sources and tools, information integration, knowledge

processing, presentation.

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CMS Assets
Configuration Item (CI):
Components of the IT infrastructure and the services these

CMS COMPONENTS

provide. Hardware, software, documentation.

Attribute:
A property associated with a CI.

Parameters that represent the behavior of a component.

Physical, logical, organizational, or financial.

Relationship:
Parent-child, logical, or physical.

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CI, Attribute, and Relationship Example

CIs
CI-01, CI-02, CI-03
CMDB

CMS COMPONENTS

Attributes for CI-03

Host operating system Host vendor City, State Physical Address

Relationships
CI-01 related to CI-02 CI-02 related to CI-03

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CMDB CI Types
CI Type
Classification of Configuration

CMS COMPONENTS

Items into groups of similar items. A class structure that defines the CI grouping. Hierarchical in nature:

All concentrators are hosts but not all hosts are concentrators.

All CPUs are host resources but not all host resources are CPUs.
Concentrators descend from host and inherit host attributes.
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Understanding CIs
contains
CI type

CMS COMPONENTS

UCMDB

CI1 Object (instance of a CI type)

CI2 Object (instance of a CI type)

Are physical or logical entities in the system

CIs

Are organized into a structured hierarchical format Are grouped into specific classes called CITs

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Understanding CI Types and Instances

There are 7 CIs in the CMDB. There are 1 1 CI Type instances. Why?
CI Types Hosts (4) Concentrator (1)

CMS CONCEPTS: ACTIVITY

Windows (3) Database (3)

Relationships Host to Host (2)
Host to DB (3) DB to DB (1)

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Review Questions
1.

CONFIGURATION MANAGEMENT SYSTEM

What is the purpose of the CMS? How does the CMDB relate to the CMS and ITIL? Describe the key differences between the CMDB and the CMS. What is Federation? What is the difference between a CI and CIT? What is the difference in a distributed and federated data store?
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2.

3.

4.

5.

6.

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Service Management Portfolio Overview

The HP Software Centers are built around the Universal CMDB.

UCMDB AND THE HP BTO PORTFOLIO

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HP Software BTO portfolio

The industrys most comprehensive IT management portfolio

HP SOFTWARE BTO PORTFOLIO

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The CMDB Data Repository

Business Avail. Center Improve availability, prevent problems Operational KPIs, end-user performance Service Manager Reduce MTTR, minimize support costs Process artifacts, RFCs, incidents, problems AssetCenter IT financial management, sw/hw asset management Contracts, ownership, financial, licenses etc.

UCMDB AND THED HP BTO PORTFOLIO

Business Service Automation Business Services based configuration mgmt. Policies, release process artifacts and DSL

SOA Center

HP UNIVERSAL HP Universal CMDB CMDB

CIs, CI attributes, relationships, business services

Identify rogue web services, map services SOA library, policies, performance KPIs

Network Mgmt. Center Optimize network avail., performance & bandwidth Network performance, configuration data

Operations Manager Monitor health and performance, filter events Third party products Leverage domain specific meta data, process outcomes
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Performance metrics, deep configuration data

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UCMDB Overview
Definition:
HP Universal CMDB is a configuration management database (CMDB) for enterprise IT organizations to document and store the business service definitions and associated infrastructure relationships.

INTRODUCING THE UCMDB

UCMDB key themes:

Rich Data Model.
Visualization and Mapping. Data Federation.

Ability to transform data into actionable information.

Impact Analysis. Change Tracking. Reporting.
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UCMDB Architecture
Impact analysis Reporting (change, comparison, gold masters, statistical, etc.)

INTRODUCING THE UCMDB

Act

Administration

Knowledge Modules (SAP, Siebel, Custom applications, etc.)

Composite application map

Network map

Application Software map

Map

TQL Smart Mapping

Repository

Other repositories Federation

Model

Topological data model

Reconciliation HOST/NETWORK Enrichment SOFTWARE Impact rules BUSINESS APPLICATIONS Change tracking STORAGE

Discover

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Other discovery sources

Web Services based SDK

UCMDB Capabilities
HP Universal CMDB can discover information from network accessible sources:
If a person sitting in front of a computer can get the

UCMDB OVERVIEW

information from the computer or network, the UCMDB can get the information.

HP Universal CMDB can report on information discovered:

Just the bare facts. Correlation and Impact Analysis. Topology Maps. Reports and Graphs.

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UCMDB Capabilities Out-Of-The-Box

Discovers configuration information based on UCMDB Packages. Packages for . . .
Network Discovery.
Host resource discovery (disks, CPUs, memory). Database discovery (Oracle, DB2, SQL Server).

UCMDB OVERVIEW

App Server discovery (WebLogic, WebSphere, JBoss).

Siebel, SAP.

Licensed by package
As of version 8.0.
Basic, Standard, and Advanced license levels.
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UCMDB Limitations
What cant HP Universal CMDB do?
Is not a management tool.

UCMDB OVERVIEW

Does not do things in the environment.

Is not a change or release tool.

Does not track, approve or effect changes in an environment.

What capabilities are not the main UCMDB plays?

Network Monitoring.
Better that it is used in conjunction with a dedicated

monitoring product.

BAC, SiteScope, or OpenView.

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Discovery Overview
Definition
A mean of obtaining IT infrastructure related information for use by IT management software and end-users.

INTRODUCING THE UCMDB

Goal
The creation of Business Service Maps for BSM and ITSM.

Discovered Data
Application and Hosts dependencies and relationships.

Data Consumers
Data Centers, Help Desk, Operations Department.

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Discovery vs. Mapping

Discovery and Mapping are separate processes
Mapping
Reporting, Viewing, Analysis.
Always happens against the most current data in the

UCMDB OVERVIEW

CMDB. Nothing you do with mapping will gather more data from the environment into the CMDB.

Discovery
The process that populates the CMDB. Does not create, modify, or delete Mapping constructs

(views, reports).

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UCMDB FEATURES

UCMDB Discovery

Over 100 Layer Specific Discovery Patterns!

Bi-directional Spiral Discovery

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Configuration Information in the CMDB

The CMDB is populated with Configuration Information
Servers, databases, networks, queues, services along with their relationships.

UCMDB COMPONENTS

The components of CMDB include:

CIs CITs Relationships between CIs

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UCMDB Key Features

Discovery Data Federation Visualization and Mapping
Topology Maps Impact Analysis Reports History

UCMDB FEATURES

Web based GUI

User Access Controls

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Visualizations: Topology maps

Topology maps
Dynamically map

UCMDB FEATURES

application, compliance, and process views.

Provide complete cross-

tier visibility to Business Services. views.

Pattern and on-the-fly

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Impact Analysis
By demand impact analysis and correlation reports:
Simulate the impact of a Analysis of simulated or

UCMDB FEATURES

change before making it.

real impact.

Generate Impact reports.

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Web Based Management and Customization

Web based User Interface.
Supports all functions including management, security and

UCMDB FEATURES

configuration.

All out-of-the box capabilities are completely customizable.

Topology map templates, reports, enrichments and discovery.

Complete set of Managers to create, customize and manage the UCMDB IT Universe.

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UCMDB Overview Discovery and Dependency Mapping

DDM Advanced
Application Discovery, Application Mapping

LICENSING THE UCMDB

BAC

Managed Business Services

Optional: CCM, AC, SM, BSA

Managed Data Center Assets

DDM Standard

Host Dependencies, Network Topology

BAC, CCM

Optional: AC, SM, BSA

All Managed IT Assets

DDM Inventory

(Previously ED)

Asset Discovery, Inventory and/or Usage

AC, SM, BSA

HP Universal CMDB
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UCMDB and DDM Packaging

Capability
Full web based UI CMDB Management: Schema extensibility, access control, SDK Impact Analysis Visualization Enrichment Federation Out of the box reports

LICENSING THE UCMDB

UCMDB Y Y Y Y Y Y
(HP Products)

DDM (S) Y Y Y Y Y Y
(HP Products)

DDM (A) Y Y Y Y Y Y
(HP & Third Party)

Y
(Basic reports)
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Y
(Basic reports)

Y
(Basic & Advanced)

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UCMDB and DDM Packaging

Discovery capability
Discovery probe software (software to run discoveries) Layer 2, network topology, hosts, routers, switches, firewalls, Load Balancers Credential-less discovery, credentialbased host discovery and host to host dependencies Storage, mainframes, virtualization Services: LDAP, AD, DNS, FTP, MQ series Web servers, App Servers, Databases, Citrix, MS Exchange

LICENSING THE UCMDB

UCMDB
N N N

DDM (S)
Y Y Y

DDM (A)
Y Y Y

N
N N N N
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N
N N N N

Y
Y Y Y Y

Packaged Applications e.g. SAP, Siebel, Oracle Financials

Discovery customization: Edit discovery patterns and customize
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UCMDB Integration Areas

UCMDB INTEGRATION OVERVIEW

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Review Questions

INTRODUCTION TO THE HP UCMDB

What type of operations can the Universal CMDB perform? List the components of the Universal CMDB. What are the components which make up Modeling?

What are the components which make up Discovery?

What is the role of the Gateway? How many Gateways can there be in an External domain? What is the role of the Probe Manager? How many Managers can there be?
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Summary

LESSON SUMMARY

Key points in this lesson

A CMS creates a common view of business services by

providing access to information across IT silos.

By using a federated approach to a CMS, IT organizations

can dynamically access information across teams and tools. The CMS acts as the central repository for configuration information and offers a global view of the IT infrastructure The CMS stores CITs, CIs, and the relationships between the CIs
Knowledge Management is the process responsible for

gathering, analysing, storing and sharing knowledge and information within an organisation
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Summary

LESSON SUMMARY

Key points in this lesson:

The strength of HP Universal CMDB is in discovery and

mapping, not management and monitoring.

There are two domain types, customer domains and external

domains. The discovery components consist of the discovery gateway, probe manager, UCMDB server, and the CMDB. CMDB, and the end-user GUI.

The modeling components consists of the UCMDB server, the

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Exercises

CMS AND HP UCMDB

Please complete the exercises in your book. After everyone is finished, the instructor will review the answers.

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