An E-City Venture

&
An Essel Group Enterprise
 EPMS Legacy

EPMS, One of the constituent companies of

E-City Ventures
(An ESSEL GROUP Enterprise)

• EPMS

• E-City Entertainment (I) Pvt. Ltd.

• E-City Digital Cinemas (P) Ltd.

• E-City Films (P) Ltd.

• Fun Multiplex (P) Ltd.

 Objectives

• To provide World Class Management Outsourcing for

Real Estate Infrastructure

• To provide cost effective, productive & quality services

• To create the biggest, specialized manpower database

• To maximize tenant cash flows and continual occupancy

 Core Values

Customer
People
Is the
First
Superstar

Integrity Innovation
 EPMS – PAN India
Presence

Jammu
Ambala New Delhi & NCR
Jaipur
Kota
Lucknow
Udaipur

Ahmedab
ad

Ahmedaba
Mumbai d
Gwalior

Mangalore
Operational
Hyderabad
Under Transition

Coimbatore
 Operational Properties

City Centre Mall - Managalore Cine Mall - Bhilwara

- 9.4 Lakh sq ft - 1.1 Lakh sq ft
Fun Repulic Mall – Lucknow Cross River Mall – Delhi
- 5.2 Lakh sq ft - 2.5 Lakh sq ft
Vasaant Square Mall – Delhi Suncity World School – Gurgaon
- 5.5 Lakh sq ft - 2.5 Lakh sq ft
R3 Mall – Ahmedabad Fun Republic Mall – Chandigarh
- 2.5 Lakh sq ft - 1.1 Lakh sq ft
Galaxy Mall – Ambala North Square Mall – Delhi
- 2.5 Lakh sq ft - 0.75 Lakh sq ft
Fun Republic Mall – Ahmedabad TDI Fun Republic Mall – Delhi
- 2.5 Lakh sq ft - 0.60 Lakh sq ft
RK Cineplex – Hyderabad Triton Mall – Jaipur
- 2.2 Lakh sq ft - 5.50 Lakh sq ft
DD Mall – Gwalior City Mall - Kota
- 3.5 Lakh sq ft - 2.50 Lakh sq ft
Fun Republic Mall – Mumbai Zee Office – Noida
- 1.8 Lakh Mall - 1.26 Lakh sq ft
 Transition Properties

• Jewel of India –Jaipur

– 25 Lakh sq ft

• Mohali Mall – Mohali

– 20 Lakh sq ft

• Fun Republic Mall – Jammu

– 6.2 Lakh sq ft

• Fun Republic Mall – Coimbatore

– 5.2 Lakh sq ft

• Fun Republic Mall – Hyderabad

– 1.2 Lakh sq ft

• Fun Republic Mall – Udaipur

– 1.2 Lakh sq ft
EPMS – Malls Pic
EPMS – Post Operation
Services
 EPMS –
Property Management
Services

Technical Operation & Occupant

Maintenance Management

Power generation Periodic Energy Billing & Periodic

& distribution Audit Collection Feedback

AMC Coordination Attending

HVAC Systems Grievances

Fire Fighting Inventory Helpdesk Co-ordination

systems Management
 EPMS –
Property Management
Services

Housekeeping External Cleaning

Scheduled Mechanized Mechanical

Facade
Cleaning of Areas Cleaning Road Sweeping
Cleanings

Floor Floor
Polishing Polishing

Debris Replenishment Water External

Removal Public Amenities Tank Cleaning Glass Cleaning
 EPMS –
Property Management
Services

Pest Control Horticulture

Regular Lawn Fertilization

Disinfection Rodent Control & Weed Control
Maintenance

Flower Bad
Spraying Care
Pesticides

Termite Landscape Design

Watering
Removing treatment Renovation &
of the Plants
of dead pest Installation
 EPMS –
Property Management
Services

Waste Management Security Management

Waste In-Out Control Systems

Sorting
Collection moment Records

Day\Night
Storage Security Watch

Managing Public
CCTV Monitoring
Removal & Private Area
 EPMS –
Property Management
Services

Marketing
Parking Management

Collection Space Signage's

Daily Inflows
Of Park Charges

Event Celebrity’s
Managing Marketing Endorsements
Park Vehicles

Enhancing Customer
Daily Feedback
Reports Footfalls
 Marketing Event @
Fun Republic Lucknow
 EPMS – One Window for
All Services

EPMS 6 “Ps” Mantras.

1. PRICING - Competitive
2. PLACE - PAN India
3. PEOPLE - Experienced
4. PROCESS - 6 Sigma
5. PROMOTION - Enhance Footfalls
6. PASSION - Clients & Customers
Oriented.
 EPMS –
Value Addition Model.
 EPMS
Value Addition Model
Developers Retailers Customers

• Generate Income • More Clients • More Range of

• Price Appreciation • Increase in Income Products
of Malls • • Good Ambience in
Better Relations
• High Retailers Malls
• Better Services
Retention • Regular Visits of
• Regular Income Mall
 EPMS –
Contract Model
EPMS

Cost to Cost

Fixed (Actual) Variable (Actual)

Electricity/ DG /Telephone

Consumables & Equipments

Operations Manpower Cost
R&M
Management Fee

Administrative
 Our Business –
To better yours Business

Cost Reduction thru

•Energy Savings
•Reimbursable & Actual
•Group Synergies

Passion for Client

Value to •Management Support
The Client The Client EPMS •Cost Saving Analysis
•SQI & CRP Analysis

Response Time
•Mapped as per client.

Process Driven
Operations
•Preventive Maintenance
Property Services •Checklist for every
Property Services
process
•Proactive Approach
 EPMS Advantage

• Successfully executing operations on 3000 KVA power

generation plant since August 2005 (Brand-JENBACHER AG).
• Operation & Maintenance of 6000 Tones Chiller Plants
• Maintaining 300 KLD Sewage Treatment Plant from October
2006.
• 100% client retention from the day of commencing operations.
• Experience of handling infrastructure larger than 0.5 million
sq.ft.
• Inherent customer driven business approach.
• Mandate to manage 40 million sq.ft. infrastructure by 2011.
• Continuous possible operational cost reduction for clients thru
inbuilt, proven operation’s models.
• Managing Profit Centers not Cost Centers
 EPMS
Management Model

EPMS Management
• Management of the Facility team
• Property Administration
• Management Reporting (SLA and KPI)
• Coordination with future vendors

Cleaning Services Security Services Support Services Property Services

• Daily Cleaning • Internal Guard • Reception • Power Supply Management

• Window Cleaning and Security • Internal • Horticulture
• Waste Management • Entry Exit Point Services/Logistics • Pest Control
• Special cleaning Security • Space management • HVAC
tasks • CC TV • Event & Marketing • M & E:
• Washroom Services • In/Out Material Management • Systematic maintenance
Movement • Accounts • Technical Installations
• Parking • Bills & Collections • Plumbing
Management • Indoor maintenance
• Indoor tropical plants
• Miscellaneous Civil Job
 EPMS Flowchart

Vice President
Operations

Client
Manager Manager
Accounts Operations

Manager Marketing Security Housekeeping

Technical Manager Manager Manager
 EPMS Support Formats

• Quality Assurance Reports (QAR)

• Occupant Satisfaction Reports (OSR)

• Daily Reports & Monthly Reports (MIS)

• Monthly Audits Reports (MAR)

• Site specific operating manuals (SOP’s)

• Data Recording

• Key Performance Indicators (KPI’s)

 For Property Management
Queries
Contact us on

E-City Property Management & Services Pvt Ltd

Level 5, Fun Republic
New Link Road,
Opp Laxmi Industrial Estate
Andheri (West).
Mumbai 400 053
Tel: 022 – 66755795
Fax: 022 - 26732079
Mobile: 09920179850

Email: vikas.ladhe@ecity.esselgroup.com
Web: www.epms.in