PPT ON FEEDBACK & 360DEGREE FEEDBACK

Submitted to : Mr.Anil sir (assistant prof, IMS, KUK) semester submitted by: Shreya Bansal Roll no.43 7th

WHAT IS FEEDBACK?
The process by which the information

about the results of an action is communicated to the source of the action. A reaction or process to a particular process.

Characteristics of feedback
It is focused on behaviour rather than on person.

It takes into account the needs of receiver of the

feedback. It involves sharing of information rather than giving advice. It is well timed. In general immediate feedback is most useful.

Types of feedback
Positive feedback
Negative feedback

observation

development

Feedback process

assessment

consequences

Functions of feedback
GIVING FEEDBACK: a) Provides verifiable data about behaviour. b) Encourages collecting data from several sources. c) Suggests alternatives to be considered d) Improves interpersonal communication 2. RECEIVING FEEDBACK: a) Increase self awareness. b) Increase sensitivity in picking up clues c) Encourages openness d) Develops mutuality.
1.

Sources of feedback
Customers

Leaders
Peers Subordinates Friends and family Surveys Social networks Banks investors

360-DEGREE FEEDBACK
360- degree feedback is a feedback mechanism

where an assessee is provided feedback from all peoples he interacts at work, i.e., his/her boss, peers, subordinates and customers. Other names for 360-degree feedback are multi-rater assessment and feedback system , multi-source feedback, full-circle appraisal and group performance review. Participants involved in 360-degree feedback are : a) Boss b) Team members c) Customers d) Staff e) Self f) Peers.

Definition
According to lepsinger, the (360-degree)

feedback process involves collecting perceptions about a persons behaviour and the impact of that behaviour from the persons boss or bosses, direct reports, colleagues, fellow members of project teams, customers, and suppliers.

PROCESS
Communication of process Distribution of participant of 360 invitations Nomination of respondents ( 1 week)

Feedback coaching sessions and development planning

Processing of 360 degree feedback reports

Completion of online questionaries (2-3 weeks)

Re-assessment (6-18 months)

OBJECTIVES
Identify strengths and weakness.

Promote development
Provide a basis for personal decisions Align individual and organisational goal

ADVANTAGE
Gives well rounded feedback

Helps in relationship building

Aids self discovery Economical Helps in career development Improves customer service

DISADVANTAGE
Dishonest feedback

Time consuming
Costly Inconsistent interpretation Low morale Lack of clarification May lead to conflicts.