THE IMPLEMENTATION OF TEN OPERATION MANAGEMENT DECISION IN BUSINESS.

The Case Study of 7-Eleven Section 7 Reatil Outlet

By
IRWAN BIN IBRAHIM Staff ID 225623 Lecturer Operation Management

HISTORY
It was founded in 1927 in Dallas, Texas The original name was The Southland Corporation. The name 7-Eleven was inspired back in the year of 1946 when the stores were open from 7 am to 11 pm.

7-ELEVEN IN MALAYSIA Incorporated on June 4, 1984 by the Berjaya Group Berhad. The 1st 7-Eleven store opened on October 1984 in Jalan Bukit Bintang.

FOCUS POINT
providing a broad selection of fresh, high-quality products and services

everyday fair prices

speedy transactions and a

clean and friendly shopping environment

VARIETY OF PRODUCTS
Foods, beverages, convenience products

Variety of services
Automated money orders, copiers, automatic teller machines, phone cards

10 CRITICAL DECISION
1.

2.
3. 4. 5. 6. 7. 8. 9. 10.

PRODUCT DESIGN AND SERVICE QUALITY MANAGEMENT PROCESS, CAPACITY DESIGN LOCATION LAYOUT DESIGN HUMAN RESOURCES, JOB DESIGN SUPPLY-CHAIN MANAGEMENT INVENTORY MANAGEMENT SCHEDULING MAINTENANCE
MAIN MENU

Retailing 24

hours Friendly service Product invention slurpee, big gulp

CLICK TO MAIN MENU

Good & experience workers

Clean workplace

CLICK TO MAIN MENU

CLICK TO MAIN MENU

CLICK TO MAIN MENU

Process on 7-eleven stores is retailing. They do their business and gain profits by selling different products from different company.

CLICK TO MAIN MENU

LOCATION

Address 7-Eleven Malaysia Sdn Bhd, Lot No UG/27 (GF) Block Q, Jalan Plumbum U7/U, Seksyen 7, 40000 Shah Alam, Selangor Darul Ehsan.

CLICK TO MAIN MENU

Promotional products at the front part

COMPETITIVE ADVANTAGE

Sells the products that most of the people buy

CLICK TO MAIN MENU

Field Manager

Store Manager

Assistant Store Manager

Management Trainee

Store Associate

Store Associate

CLICK TO MAIN MENU

CLICK TO CHARTS

CLICK TO CHARTS

CLICK TO CHARTS

Forecast, order, stock and merchandise product (upon completion of training) Maintain a clean, customer friendly environment in the store

CLICK TO CHARTS

Maintain a clean, customer friendly environment in the store Receive cash from customers and give correct change

CLICK TO CHARTS

All 7-Eleven outlet are connected electronically to the head office, distribution centers (DCs), and suppliers.

At the distribution centers, all orders of like products from different suppliers are combined and distribute to 7Eleven outlet at that area.

CLICK TO MAIN MENU

VIA DISTRIBUTION CENTER

DIRECT FROM SUPPLIER

CLICK TO MAIN MENU

INVENTORY MANAGEMENT
Check the inventory of their outlet every shift The shelves are always checked and stocked up when the products become lesser 7-eleven outlets-small store in their outlet and store the long-term products. At their store, the inventory management based on how fast the products sell. They arrange the products at the place which is easy to find and take. For example near the door, which easy to take it to stock up that product at the shelves.

CLICK TO MAIN MENU

7.00 am

24 hour

3.00 pm

11.00 pm

SCHEDULING

24 Hour Customers do not rush go to the shop at night

Shift System Avoid the worker from getting tired and increase the working efficiency

24 Hour Avoid from the robbery

CLICK TO MAIN MENU

Broken Stock - Change with new one

Cleaning -Use own worker to do various task

Prevention From Stolen and Robbery - CCTV camera - police officers will be on patrol

Among the best retailers in the world

Fulfill the 10 critical decisions

Competitive advantage-layout

THE END