Unit 3 Travel

Language associated with business travel Business travel industry Travel expense claims Communication skills in business travel

Business Travel & Tourism

Business travel is a growing element of the overall travel and tourism industry. It accounts for 12% of the total revenues of the global travel and tourism industry. The profit margin of the sector is 20%30%. Global business travel expenditures are US$650 billion per year. It is worth US$11.7 billion annually in China.

Business Travel & Tourism: characteristics

High quality, high yield (earns more revenue) part of travel and tourism. Business travel lengthens the high season for leisure tourism. (Year-round sector means more shock-proofed against downturns or disasters.) In recent years, spending by business visitors exceeded that of leisure visitors. Business travel and tourism includes a wide range of events and services.

(lodging, catering, transportation, sightseeing, entertainment, communication, etc. )

 AMARICAN EXPRESS
A leading global payments and travel company, providing charge and credit payment card products, and travelrelated services worldwide. One of the world's largest travel agencies. Its travel agency operations have more than 2,200 locations worldwide and its Travelers Cheque Group is the world's largest issuer of traveler's checks.

The Components of Business Travel

1. Conferences and meetings This part of the sector includes: sales conferences management meetings annual general meetings training courses business presentations and product launches

The Components of Business Travel

2. Exhibitions and trade fairs

Trade exhibitions are for buyers and sellers in specific trade sectors. Public exhibitions attract paying members of the public. Trade/public exhibitions aim to attract both types of visitor.
China Import and Export Fair Guangzhou Fair

The Components of Business Travel

3. Incentive travel is used by organisations
to motivate their staff.

4. Corporate events include staff

and client entertainment. (sporting occasions)

5. Corporate travel

may involve travel by air, rail, coach, car and sea. can lead to individual and family travel beyond the business segment.

Travel expense claims

Work in pairs: An employee who went to Beijing on business for three days is talking with the accountant about how to claim the travel expenses: What kinds of expenses can be claimed?

Travel expense claims

BUSINESS TRAVEL EXPENSES are the costs of the trip: 1. Transport costs 2. Lodging 3. Other travel-necessitated expenses 4. Incidentals 5. Your own meals 6. Meals & Entertainment for business associates

1. TRANSPORTATION
Includes the costs of transporting you and your stuff, by any means, to, from and while at, your destination.

Air fare/train fare/bus fare (fares) Auto/car rentals Parking fee, road tolls Taxis, busses, subway/metro/underground/tube, ferries Excess baggage charges Costs for separately sending your things -- like your mock-ups, samples, or displays

2. LODGING/ACOMMONDATION
Hotel Motel Inn Hostel Camp site fee

3. OTHER TRAVELNECESSITATED EXPENSES

Telephone & other electronic communication Fees paid for security or storage of travel gear

4. INCIDENTAL EXPENSES

Laundry & cleaning & pressing of clothes Tips Fees for services such as secretarial assistance

5. MEALS FOR YOURSELF WHILE YOURE AWAY

When you are traveling for business you may deduct the costs for all of your own meals -- breakfast, lunch, dinner, snacks.

6. MEALS & ENTERTAINMENT FOR BUSINESS ASSOCIATES: BUSINESS EXPENSE

Expenses for meals and entertainment for business associates are deducted on the standard basis. The same rules for MEALS & ENTERTAINMENT apply whether you and your business associate are dining in another city or next door to your home office.

Vocabulary
claim v./n. claimant reimburse vt. reimbursement [C/U] reimbursable receipt (Expenses must be supported by receipts.) allowance [C] advance [C]

Vocabulary
subsistence / per diem / M & IE (Meals & Incidental Expenses): A fixed amount of daily reimbursement given for meals and incidental expenses when traveling away from home on business.

Communication skills: Business travel

Work in pairs: Task 1: ( )

Communication skills: Business travel

Work in pairs: Task 2: ( )

Travel by air

I'd like to make a plane reservation to Shanghai. book a flight (to ) China Southern Airlines has a flight on October 28th at 730 in the evening. morning/night flight; night coach e-ticket (fly/go/travel) first class/business class/economy class or coach first class ticket/economy ticket one-way (OW) trip: round/return trip (RT): P22, P27

Communication skills: Business travel

Work in pairs: Task 3: ( )

At a hotel

budget hotel (economy hotel)

Budget hotels in Beijing are becoming increasingly popular, according to reports. Economy hotels have blossomed around Beijing's downtown area. Big chains such as the American Super 8, Shanghai-based Jinjiang Inn and Home Inn have all opened branches. 87(7 Days Inn)

youth hostel

Skills: Making arrangements on the telephone

p.25 Sentence patterns

Homework
Reading 1 pp.22-23 Reading 2 pp.26-27 Listening p.27