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INFORMATION
&
DECISION SUPPORT
SYSTEM
Presented By:
1.Muhammad Amir Sabirin bin
Ubaidillah
2. Mohd Iqnor bin Kosim
3. Mohd Iqram bin Dzulkifli
4.Sirajuddin bin Ab Aziz
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Goal of IDS & DSS
Assist management level in decision
making & problem solving.
Realizing corporate goals.
Helping people to become a better
decision maker & problem solvers.

A real decision is measured
by the fact that you've taken
a new action. If there's no
action, you haven't truly
decided. (Robins, Tony)
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Decision Making & Problem Solving Process
Monitoring
Evaluate the end result
Implementation
Applied the selected solution into motion
Choice
Select the course of action based on the achievability
Design
Develop alternative solutions to the problem
Intelligence
Identify & define potential problem & opportunities
Decision
Making
Process
Problem
Solving
Process
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Choice Section: Programmed Decisions
Decisions made using a rule,
procedure, or quantitative method.
Also known as a computerized
generated decision.
Decisions are made based on
structured problems (frequently
predicted problems)
For example, media player installed in
a car. They automatically plays music
without pushing any button.
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Choice Section: Unprogrammed Decisions
Non-computerized decision taking
process.
Could be said occurs in daily life as
well.
It is a difficult-to-quantify decisions.
They do not depend on standard rules
and procedures.
For example, ask yourself what do
you want to eat, and drink, and where
would you go to and when?
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Other DSS
Model
Optimization Model
Satisficing
Model
Heuristic
Model
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Computerized DSS: Optimization Model
Find the best solution through problem
constraints method.
An optimum solution that meets
organizational goals.
For example, between 3 choices, the 1
st

choice is the best solution for effective,
and cheapest method execution, while as
the 2
nd
and 3
rd
choice do not provide such
equal as the 1
st
choice.
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Computerized DSS: Satisficing Model
Not optimum, rather a satisfying
solution.
Could be said, as the 2
nd
or 3
rd
best
achievable solution.
Also good give good results.
For example, if you cant get a gold
medal in a sport, get at least a silver
or bronze medal.
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Common DSS: Heuristic Model
Commonly accepted guidelines or
procedures.
Also known as the Rules of Thumb.
You cant gain maximum effect nor
achieved failure with this model.
For example, you dont achieve your
this months target on sales, but your
sales on the current month is not the
lowest on the record.

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Positive Impact of IDS and DSS
Help to make better decision making.
Help to solve more complicated
problems.
Hasten in achieving personal, or
organizational goals.
Help sell product and services.
Resulting in increased effectiveness,
and efficiency with higher
productivity.

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Negative Impact of IDS and DSS
Increased expenditure on:
Hardware maintenance.
Software updating.
Database management.
Networking and internet.
Personnel mastery on computerized system.
Complicated or conflicting procedures.
Require vast knowledge regarding
related matter to the work.




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THE END OF SLIDE

THANK YOU FOR
YOUR TIME