Session 7

Communication
Course Name: CB142
Year : 2011


Learning Outcome
Student will be able to explain and apply the
effective communication
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What is communication
Communication is the sending, receiving, and
understanding of message.

Elements in communication process
1.Sender (or source).
2.Message.
3.Channel (medium)
4.Receiver
5.Feedback
6.Environment
7.Noise



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Communication process
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Channela

Message




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Noise
Environment
Sender Receiver
Feedback
Noise
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Modes of Transmission of nonverbal communication
Environment. The setting or environment in which you send a
message can influence how that message is received.

Interpersonal Distance. The placement of ones body in relation to
someone else is widely used to transmit message. (see the figure
bellow)
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Public Distance
12 to 25 and beyond












Social distance
4 to 4









Personal Distance
1-1/2 to 2


Intimate
distance
Close-0 to 6

Posture. Posture communicates a variety of message.

Hand Gesture. Frequent hand movements show positive attitudes toward
another person. In contrast, dislike or disinterest usually produces few
gestures.

Facial Expressions. Using your head, face, and eyes in combination
provides the clearest identifications of interpersonal attitude.

Voice Quality. Often more significance is attached to the way something is
said than to what is said.

Personal Appearance. Your external image plays an important role in
communicating messages to others.
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Barriers to Communication

Culture, background and bias
Noise
Ourselves
Perception
Messages
Environmental
Smothering
Stress
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Assertive communication
Fairness
Directness
Tact and sensitivity
Honesty

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Sending Message effectively
Be direct
Consider your audience
. Be clear
Watch the nonverbal aspect of communicating
Pay attention to the receivers
As necessary, be redundant
Communicate bit by bit
Use varying techniques to send your message
Cover your bases: write it, review it, demonstrate it and defend it
Build in feedback and check for understanding.
Be straightforward with no hidden agenda or lies
Be supportive

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