LISTENING

 Listening skills is a key to success in:

- interpersonal communication
- career
- business environment
 TYPES OF LISTENING
 Content listening
- identify key point
- ask questions
- verify understanding on the content
 TYPES OF LISTENING
 Critical listening
- evaluate speaker’s credibility
- analyze the message
- make judgment
 TYPES OF LISTENING
 Active listening
- understand emotional situation
- demonstrate involvement
- provide non-verbal feedback
 TYPES OF LISTENING
 Discriminative listening
- identify different sounds
- learn early in life
- can cause barriers
 TYPES OF LISTENING
 Biased listening
- associated with stereotypes
- biased opinion
- selective listening
 BARRIERS IN LISTENING
 Mental Barriers
- pseudo listening
- distractions
- inattention
- closed-mindedness
 BARRIERS IN LISTENING
 Physical and Other Barriers
- expectation
- relationship: superior-subordinate
- language
- emotion
- situational noise
 EFFECTIVE SKILLS IN
LISTENING

 Paraphrase speaker’s idea

 Keep an open mind
 Take notes as necessary
 Overcome distractions
 Become actively involve
 10 KEY POINTS
 Be involved
 Maintain eye contact
 Be open-minded
 Take notes
 Paraphrase the speaker’s idea
 10 KEY POINTS
 Provide non-verbal feedback
 Avoid pretending in listening
 Avoid destructions
 Do not prejudge
 Do not be a selective listener