Back to the Basics

Leadership the Key to Supply

Chain Success
Joe Walden, CFPIM, DML
Director, Supply Chain
Leadership Institute

Leaders must never make the
mistake of believing that they lead
a company, department, or unit.
What they lead are the individuals
that make up the enterprise.
Agenda
Leadership - So What? What will I get out of
this?
What is leadership?
How does it differ from management?
LEADERSHIP - The Attributes of World Class
Leaders
Examples of leadership
Developing leadership qualities in you and your
employees
Questions and Answers
Concluding Remarks
So What WIIFM?
You can achieve operational excellence
through the effective use of leadership!
The difference between good and great is
leadership!
It is all about the people! And getting them
to do their best!!!
You can create your own supply chain
excellence!!
What is leadership?
Leadership is influencing people by
providing purpose, direction, and
motivation while operating to
accomplish the mission and
improving the organization.


What Leadership is Not
Arrogance
Ego
It is not about your Career
It is not about telling people what to do it
is about inspiring them to do their best!
Management
the act, manner, or practice of
managing; handling, supervision,
or control.

The difference = you lead people,
and you manage things!
Attributes of a World Class
Leader - LEADERSHIP
Loyalty/Respect
Ethics/Honesty
Attitude
D4 - devotion, dedication, determination,
discipline
Employee Retention/Recognition
Responsibility
Self Confidence/Self Knowledge
H2 Humor/Humility
Integrity/Inspiration
P3 - professional pride, passion, people
Loyalty
Up and down the chain
Cannot be bought as it was in the days of
Sun Tzu and in the Napoleonic Wars
Genuine and sincere
Respect
Personally
Professionally
Top Down
Bottom Up
You have to give Respect in order
to get Respect!

Ethics
There is no right way to do a wrong thing
What is ethical behavior? If you have to
ask it probably is not ethical
If it does not feel right it probably isnt
Honesty
Always tell the truth, and if that is
not possible, tell the truth anyway.
Buck ONeil
Attitude
Your attitude sets the standard for the
organization
Sam Walton
Enthusiasm is it contagious? What about
negativity?
Devotion

To corporate family, to workers, to
personal family, and to doing the right
thing.
You are never too old to hug and kiss
those that you love! Balance your
professional and personal live!

Dedication
Dedication to doing what is right
Dedication to taking care of your
employees
Dedication to accomplishing the mission
Determination
Persistency
Are you easily discouraged
Setting and Achieving goals

Discipline
Standards lead to habits, habits lead to
discipline, and with discipline - All things
are possible
By holding yourself to high standards, you
can achieve your goals
Handling the problem employee

Employee Recognition/Retention
What does it cost to catch someone doing
something right?
How far does a pat on the back go?
Your leadership impacts your employee
retention rates!
Employee Retention
What do you know about your employees? What
motivates them at work and off the job?
Covey Seek first to understand and then be
understood.
Responsibility
A leader accepts responsibility for his/her
actions
A leader accepts responsibility for the
decisions of the boss
A leader accepts responsibility for the
actions of his/her employees but
passes on the credit to them for the
success of the mission
Self Confidence
Not Arrogance
Confident, Competent

Self Knowledge
Know yourself and know your enemy and
in 100 battles you will be successful. Sun
Tzu
Know your strengths and your
weaknesses

Humor
Never take yourself so serious that you
cannot laugh at your self
It is not a crime to laugh and have fun in
the workplace
Integrity
Integrity cannot be compromised
Without integrity there is no leadership


Professional Pride
It is a leaders responsibility to develop
personal pride in himself/herself as well as
in subordinates
Are you willing to put your name on the
product?
Professional Pride
I have personally examined every detail
of this garment to make sure it meets our high
quality standards.
Thank you for buying our product.
Inspector: 29
Passion
For accomplishing the mission
For improving the company
For your job
Passion for people!
People
Without people there is no leadership
Regardless of what business you think you
are in you are in the people business.
Examples of Leadership
General George Patton
General Grant
Sam Walton
Marcus and Blanks The Home Depot
Can you teach leadership?
Bad leader or poor training?
Experiential Learning
Situational Learning

YES !!!!
Remember, Good judgement comes from
experience and experience comes from
poor judgement.
How do you Develop World
Class Leadership?
General Patton No effective decision
was ever made from the seat of a swivel
chair.
You have to get out of the office and
walk the process.
Talk to the workers what are their
concerns?
Allow your subordinates to make
mistakes and learn from them
Ingrained
Qualities
Leader Development
(areas that can be
taught)
Results of
Leader
Development
People
Honesty Integrity
Loyalty Respect Ethics
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Employee Concern/
Employee Advancement
Building The House of Leadership
Questions???
Final thoughts
Final Thought
A life is not important except in the
Impact it has on others lives
-Jackie Robinson


What are you doing as a leader to
Positively impact the lives of others?

Are you a dead fish?
Joe Walden
5559 NW Barry Road, #110
Kansas City, Missouri 64154 USA
Telephone: +1 760 447 3651
joewalden@supplychainresearch.com
www.supplychainresearch.com