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SUCCESS AT WORK

(AND AT HOME)
through
EMOTIONAL
INTELLIGENCE

--- facilitation for L & T HAZIRA
Introduction and your
EXPECTATIONS
from this
PROGRAM ?


PAL
4 P - Purpose : Is to understand, how we can
achieve Success at Work (& in life)
through Emotional Intelligence.
4 A - Agenda : as detailed, next

4 L - Time : 9.00 am to 6.30 pm
AGENDA
(Program Coverage)
4 What is the true measure of Human
Intelligence IQ or EI or., and why ?
4 What does success at work really depend
on ?
4 Deriving the Emotional Competency (EC)
framework.
4 Understanding the EC framework of
Personal and Social Competence and
applying it at work, for success.
4 Summarization and the future.
What is the FEELING
uppermost in your mind,
when you start work in the
morning??

YOUR FACE SHOWS !
What is Emotion?
Oxford Dictionary : Any agitation or disturbance of
mind,feeling,passion any vehement or excited mental state
Daniel Goleman: A feeling & its distinctive thoughts,
psychological & biological state & range of propensity to
act
ENJOYMENT- HAPPINESS, JOY, RELIEF, BLISS, PRIDE
LOVE - FRIENDLINESS, TRUST, KINDNESS, DEVOTION
SURPRISE - SHOCK, WONDER, ASTONISHMENT, AMAZEMENT
DISGUST - CONTEMPT, DISDAIN, SCORN, AVERSION
SHAME - GUILT, REMORSE, REGRET, HUMILIATION
ANGER - FURY, OUTRAGE, ANXIETY, HOSTILITY
SADNESS - GRIEF, SORROW, DEJECTION, SELF PITY
FEAR - ANXIETY, CONCERN, FRIGHT, TERROR, PANIC
Primary
Family of Emotions
EMOTIONS
RIPPLES FROM THE CORE OF EMOTION
ANGER
FEAR SHAME
ENJOYMENT
MOODS
GOOD
TEMPERAMENT
POSITIVE
NEUROTIC
DISORDERS
A
N
X
I
E
T
Y

WELCOME TO THE WORLD OF
QUOTIENTS
IQ
SQ
EQ
(Move over IQ EQ & SQ are here to stay)
The True Measure
Of
Human I ntelligence
I S
Emotional I ntelligence
IQ (INTELLIGENCE QUOTIENT)
IN 1918 PSYCHOLOGIST DESIGNED TESTS FOR ARMY
RECRUITMENT FOR MEASUREMENT OF
INTELLIGENCE
IQ HAS BEEN AN OBSESSION IN the 20th CENTURY FOR
SORTING PEOPLE INTO DEGREES OF INTELLIGENCE.
HIGHER THE IQ MORE INTELLIGENT A PERSON!!
EMPHASIS IN IQ, IN SCHOOL AND COLLEGE
ADMISSION AND AT WORK.
RATIONAL, LOGICAL, SERIAL THINKING TO SOLVE
ALL PROBLEM
IQ GROWS FROM CHILDHOOD TO TEENS ONLY
MAN IS A RATIONAL ANIMAL
IQ to EQ : the Paradigm Shift
Why are the most successful and high
achievers not those with higher IQ?
Why do persons with average grades
suddenly shine beyond expectations at
work, display talent, leadership and get
along well with people ?

IQ and the Unsolved Questions ???
colony
The Unanswered Questions
Evidently there is something more required than just
IQ in order to achieve success.
Over the years psychologists & analysts have come
forth with the following in addition to IQ for
success.
1. Character Ethics.
2. Personality Tests.
3. Soft skills.
4. Competencies.
But none of these were the answers for success.
IQ to EQ : the Paradigm Shift
Character
Competence Soft Skills
Personality tests
EI
It was only in in 1995 that Daniel Goleman introduced
the path breaking concept of Emotional Intelligence
loosely referred to as Emotional Quotient.
EI encompassed all above and more.
WHAT IS EMOTIONAL INTELLIGENCE ?
KNOWING OWN EMOTIONS
MANAGING OWN EMOTIONS
SELF MOTIVATION

RECOGNISING OTHERS EMOTIONS
HANDLING RELATIONSHIPS

A Measure of Emotional Intelligence
is how well we handle ourselves & others !!

EI (EMOTIONAL INTELLIGENCE)
EI & THE MARSH MALLOW TEST
Emotional Intelligence
Children who resisted Gratification : 25 years later
(in their late 20s)
Showed excellent self-control in the face of
difficulties
More dependable and responsible.
Better able to develop close and genuine
relationships
More intellectually skilled.
SUCCESSFUL PEOPLE
Emotional Intelligence

Were unable to delay gratification in pursuing their
goals, even after 25 years.
Displayed little tolerance and self control at work or
at home
Were less cognitively adept.
Were more easily distracted / less dependable /
frustrated.
Children who could not resist the Marshmallow :


* LONERS & LOSERS
-- were UNSUCCESSFUL PEOPLE
EI Misconceptions
Being Nice
Free rein to feelings
Gender specific
EI does not change
SUCCESS
What Really Leads
To
AT WORK
What Leads to
Success at Work
1 2 3 4
What leads to success at work ?
1. IQ 4% 12%

2. Technical Expertise 6% 13%
3. Experience

4. EI 65% 90%

IQ gets you Selected, but EI gets you Promoted
Practical
Intelligence
MIN MAX
FURTHER RESEARCH ON IQ
O THEREFORE, THERE IS A WRONG EMPHASIS ON IQ IN
SCHOOLS & COLLEGES, FOR IQ DOES NOT FIGURE
HIGH W.R.T ACHIEVERS AT WORK


O HARVARD GRADUATES (IN MEDICINE, LAW, TEACHING
& BUSINESS) HAD NEGATIVE CORRELATION BETWEEN
SCORES ACHIEVED ON JOINING COLLEGE AND
EVENTUAL CAREER SUCCESS
O IN MBA & ENGINEERING COLLEGES WHERE
SELECTION FOCUS IS ON IQ, LEADERS EMERGED
ONLY FROM THOSE WHO POSSESSED HIGHER EI
THE LIMITS OF IQ,TECHNICAL EXPERTISE
EXPERIENCE & EI
= IT IS TO BE NOTED, THAT IQ AND
EXPERTISE ARE THRESHOLD
REQUIREMENTS. IT IS IMPOSSIBLE TO
MANAGE A JOB WITHOUT THEM

= HOWEVER TO PERFORM
OUTSTANDINGLY WELL, IT IS YOUR
PERSONAL AND SOCIAL
COMPETENCIES, WHICH WILL BE THE
DIFFERENTIATING FACTOR
EMOTIONAL INTELLIGENCE (EI):
THE THIRD DIMENSION




= Emotional incompetence can hinder a
potential performer even with high IQ, and
technical competence (e.g. two MBAs, CEO
of level 6)
= EI is not fixed genetically. It can be largely
learnt and continues to be developed through
experience
Test Your
Emotional
Intelligence
Score
ROLE PLAY
ROLE - PLAY OBSERVATIONS
Role Play Observation Exercise - Mr. Govind (Subordinate)

BLOCK QUESTIONS FOR STUDENTS
INDIVIDUAL
RESPONSE
RESPONSE OF
THE TEAM
1. Was Govind aware of his drawbacks in
performance?
2. Did he feel that his boss is unnecessarily
underrating him?
3. Is he aware of his aggressiveness when
pushed by Shop Personnel?
1. How was Govinds able to control his
Behavior ? Was he blunt, rude, egoistic?
2. Was he conscious in taking responsibility
for his Performance?
3. Was he flexible in understanding Shop
Problems ?
1. Is Govind motivated to improve his
Performance ?
2. Do you think that Govind displays or does he
lack Initiative?
1
2
3
BLOCK QUESTIONS FOR STUDENTS
INDIVIDUAL
RESPONSE
RESPONSE OF
THE TEAM
1. Is Govind aware of the feeling of Shop
personnel At the time of stock outs? Is he
understanding?
2. How is Govind on service orientation?
1. Do you feel that Govind is able to influence
his Boss and manage conflict?
2. Did Govind try to build bonds with peers or
shop personnel?
3. Is he a good team member?
4. Is he good at resolving conflicts?
5
4
Role Play Observation Exercise - Mr. Govind (Subordinate)

Contd..
BLOCK QUESTIONS FOR STUDENTS
INDIVIDUAL
RESPONSE
RESPONSE OF
THE TEAM
1. What do you feel about the level of awareness
of the problem with respect to Shukla?
2. Was Shukla able to accurately assess Govind
his performance, his feelings?
3. Was Shukla Self- Confident in dealing with
Govind?
1. Did Shukla loose his cool while dealing with
Govind?
2. Was Shukla flexible in handling Govind?
3. Was Shukla open to any suggestions by
Govind?
1. What was the level of achievement drive in
Shukla? (High /Low)
2. Was he optimistic in overcoming Shuklas
objectives/problems?
1
2
3
Role Play - Observation Exercise - Mr.Shukla (Boss)
BLOCK QUESTIONS FOR STUDENTS
INDIVIDUAL
RESPONSE
RESPONSE OF
THE TEAM
1. Was the feedback provided to Govind on his
drawbacks /areas of improvement by Shukla
adequate?
2. Did Shukla come up with any innovative ideas
for resolving the continuing issues?
3. Was any efforts made by Shukla to send Govind
for Training or creating environment in order to
help him out, Develop him?
1. Was Shukla able to influence Govind?
2. Was Shukla having sufficient leadership
qualities?
3. Was Shukla able to handle the conflict
efficiently?
4. Did Shukla try and build bonds with Govind?
5
4
Role Play - Observation Exercise - Mr.Shukla (Boss)
Contd..
The Emotional Competence Framework
Personal Competence
These competencies define
how we manage ourselves
Social Competence
These competencies determine
how we handle relationships
Self Awareness
Self Regulation
@ Motivation
Empathy
Social Skills
Personal Competence
SELF AWARENESS
Knowing ones internal states, preferences,
resources and intuitions

MOTIVATION
Emotional
tendencies that
guides & facilitates
reaching goals
SELF REGULATION
Managing ones internal
states, impulses &
resources
Personal
Competence
- how we manage our selves
Personal Competence
SELF AWARENESS
(Knowing ones internal states,
preferences, resources and intuitions)
+ Emotional Awareness:
+ Accurate self assessment:
+ Self confidence:
- how we manage our selves
Personal Competence
SELF AWARENESS
(Knowing ones internal states,
preferences, resources and intuitions)
+ Emotional Awareness: Recognizing ones
Emotions and their effects-- (Samurai/Zen /
Teachers Monitor: 150 beeps/min / E-illiterates / Lawyer /
Physician / Bomsi): Remember..
+ Accurate self assessment:
+ Self confidence:
- how we manage our selves
Remember , our Feelings are
always with us,
but
we are too seldom with them.
Personal Competence
SELF AWARENESS
+Emotional Awareness:
+Accurate Self Assessment: Knowing ones
Strengths / Limits (Emotional)
Das / CEO ( Stars know themselves well )
Fear is strength / Fear is weakness ( Highway at Night /
man and the burglar )
Anger (motivation), Sadness (togetherness), Anxiety
(creativity). It is sometimes right to feel angry, sad
and anxious. They are not always disruptive feelings
Unlike the Mind the Heart finds it difficult to Lie!
+ Self confidence:
- how we manage our selves
Anyone can become angry
that is easy. But to be angry with
the right person, to the right
degree, at the right time, for the
right purpose , and in the right
waythis is not easy.


ARISTOTLE
Personal Competence
SELF AWARENESS
(Knowing ones internal states, preferences,
resources and intuitions)
+ Emotional Awareness:
+ Accurate self assessment:
+ Self confidence: A strong sense of ones self
worth
Latin American Airline,
Angela
ISO: QSM
Caution: dont sound negative
- how we manage our selves
SELF CONFIDENCE
No one can make me
feel inferior, without
my own consent .
E Roosevelt

Self Awareness can be cultivated through -
Solitary reflection and Introspection
Do nothing - reach the inner voice
Managing your career - taking a new look
Recognize that feelings and emotions affect our
performance, therefore we ought to be aware of
it ( Shyam ).
Study shows that Women Achievers at Work suffer
from relationships at Home. Why?
Stop drifting, come to terms with your emotions
the sooner the better - Alice in Wonderland.
SELF AWARENESS summarization

Managing your career - taking a new look
contd...
Spend time and listen to your inner self. (if
not happy with something, review & change)
Asking : Who am I ?, where am I going ? ,
what am I doing ? (The new CEO)
Be HAPPY at work and take career
decisions in harmony with your inner values.
SELF AWARENESS summarization
Personal Competence
SELF AWARENESS
Knowing ones internal states, preferences,
resources and intuitions

MOTIVATION
Emotional
tendencies that
guides & facilitates
reaching goals
SELF REGULATION
Managing ones internal
states, impulses &
resources
Personal
Competence
- how we manage our selves
Personal Competence
SELF REGULATION:
Managing ones internal states,impulses &
resources.

+ Self Control
+ Trustworthiness
+ Conscientiousness
+ Adaptability
+ Innovation
- how we manage our selves
Personal Competence
SELF REGULATION
Managing ones internal states, impulses &
resources

+Self control: (Boss firing at wrong time, one last theft)
Dont let the Aymagdala Hijack
+Conscientiousness:
+Adaptability:
+Innovation:
+Trustworthiness:
- how we manage our selves
SELF CONTROL
We cannot always control ,
what happens to us,
...but we can always
manage how we react to it.
Summarizing Self Control:
The first step in Self Control is to be aware of
your Emotions. Unless you are Aware you simply
cannot Self Control
To be Aware, you have to first Acknowledge and
feel your Emotions :
+ dont deny, minimize or bottle it (heart rate)
+ dont justify your behavior by putting
emotional labels such as .. I have a Temper, so
I naturally flare up, I am a Coward, so I dont
speak up in front of my boss
Try, listen and understand the feedback the
Emotion is giving you

Self control
Summarizing Self Control cont.
Most Emotions are an energy. They are at that
point of time, neither good nor bad, they are our
signals , our wake-up call (stimulus)
Each of the Signals are Unique. How we Respond
determines Success or Failure (blame others?)
The important thing is to catch these signals early
in order to be Constructive or else they become
Destructive (favoritism at work)
Therefore guide & channelize emotional energy
into appropriate / constructive response. (anger at
being passed over, for promotion)
O So how does one go about? As a start, make
efforts to stay composed, positive and
unflappable in trying moments (remember:
it doesnt help loosing your cool on the
contrary it makes matters worse)
Bill Gates and the Asian Women
Policemen who stay cool, have least cases of
violence
Child not studying in an important year
Take Personal responsibility at work in
controlling our own state of mind : just dont
let A hijack
SELF REGULATION
Self control
Learn to Manage impulsive feelings and
distressing emotions well:
Work pressures responsible for more stress
and heart attacks (small triggers..travel,
absenteeism, bosses admonishing, specs..)
People in control of emotions unfazed by
stress ( mmp)
Self control thro Time Management ( kvm )
Some thrive on stress for Peak Performance
Stress reduction: hot bath, meditation, yoga,

SELF REGULATION
Self control
Personal Competence
SELF REGULATION
Managing ones internal states, impulses &
resources.
+ Self control:
+ Conscientiousness: ( responsible for personal
performance : mail boy)
+ Adaptability: ( Leader realized old company
lessons wont do, Intel chip to microprocessors;
Japs, Bicycle)
+ Innovation: ( Levis Strauss, Swiss watches )
+ Trustworthiness : case study
- how we manage our selves
CASE STUDY
(TRUSTWORTHINESS)
Personal Competence
SELF REGULATION
(Managing ones internal states, impulses &
resources)

+Self control :
+Conscientiousness:
+Adaptability :
+Innovation :
+Trustworthiness : case study, (and housing)
- how we manage our selves
Personal Competence
SELF AWARENESS
Knowing ones internal states, preferences,
resources and intuitions

MOTIVATION
Emotional
tendencies that
guides & facilitates
reaching goals
SELF REGULATION
Managing ones internal
states, impulses &
resources
Personal
Competence
- how we manage our selves
Personal Competence
MOTIVATION
Emotional tendencies that guides &
facilitates reaching goals
+ Achievement Drive
+ Commitment
+ Initiative
+ Optimism

- how we manage our selves
Personal Competence
MOTIVATION
Emotional tendencies that guides &
facilitates reaching goals
+ Achievement Drive ( Daughter like you )
+ Commitment (Goals : e.g. Gandhi, $ 19 glove)
+ Initiative ( Bill Gates - operating system )
+ Optimism ( From New York to Houston )
.Inventory
- how we manage our selves
Social Competence
Determine how we handle relationships.
Empathy
Awareness of others
feeling,needs &
concerns
Social Skills
Adeptness at inducing
desirable responses in
others
Social Competence
Empathy
Awareness of others feeling, needs &
concerns
+ Understanding others
+ Developing others
+ Service Orientation
+ Leveraging Diversity
+ Political Awareness


- how we manage others
Social Competence
Empathy
Awareness of others feeling, needs &
concerns:
+ Understanding others: Breakfast, Iyengar, Gandhi,
Galvin, downsizing, boss
+ Developing others : KJP : Coach / Mentor

+ Service Orientation : Medical stores, Taxi, Dog,
Jagasia ( HR )
+ Leveraging Diversity
+ Political Awareness


- how we manage others
Social Competence
Delighting the Customer
Bombay Taxi No. MRP 3676
Route : Dadar to Santacruz
Driver : Mr. Rajendra
Owner : Mr. S.R. Rao.

SERVICE ORIENTATION....cont.

EMPATHY
Cigarettes/match box on the house
Newspapers
Thoughts pad & pen
Telephone directory
Railway & Airline time tables
Suggestion/complaint book.
Tape recorder at your control.
First aid box
Postage stamps
Stationary
Calendar
Watch
Service with a Smile
A man wrote a letter to a small hotel in a mid-west town
planned to visit on his vacation. He wrote:
I would like to bring my dog with me. He is well-
groomed and very well behaved. Would you be
willing to permit me to keep him in my room with me
at night ?
An immediate reply came from the hotel owner :
Ive been operating this hotel for many years. In all
that time, Ive never had a dog steal towels, bed
clothes or silverware or pictures off the walls. Ive
never had to evict a dog in the middle of the night for
being drunk and disorderly. Ive never had a dog run
out on a hotel bill.
Yes, indeed, your dog is welcome at my hotel. And, if
your dog will vouch for you, youre welcome to stay
here, too.

SERVICE ORIENTATION....cont.
EMPATHY
Empathy
Awareness of others feelings, needs &
concerns
+ Understanding others:
+ Developing others :
+ Service orientation :
+ Leveraging diversity : Understanding & managing
diverse talent ( jobs, nmk )
+ Political Awareness : Contract working, Palande,
VP in China criticizes
Clinton, Pai and nephew.
Social Competence

- how we manage others
Social Competence
Determine how we handle relationships.
Empathy
Awareness of others
feeling,needs &
concerns
Social Skills
Adeptness at inducing
desirable responses in
others
Social Competence
Social Skills
Adeptness at inducing desirable responses in others
+Influence
+Conflict management
+Change catalyst
+Building bonds
+Collaboration & co-operation
+Team capabilities
+Communication Upwards:
+Leadership
Social Competence

- how we manage others
Social Skills
Adeptness at inducing desirable responses in others
+Influence ( Rapport, then Persuasion: Cjf, Mergers, American in
Japan, Impression Mgmt, no buy-in, reasoning, dual stds, disparity)
+Conflict management ( Handle difficult people & situations? )
+Change catalyst ( IBM website, Orders:lower margins, GET )
+Building bonds ( Govindan, Bank balance, best friend )
+Collaboration & co-operation (Godrej and L&T )
+Team capabilities ( Non of us are as smart Real Teams.)
+Communication Upwards: CEO, E-Mail, Teleph, MBWA, Rsb,
Baldev
+Leadership ( Inspire, guide & motivate. )

Social Competence

- how we manage others
SOCIAL SKILLS
- Negotiating and resolving disagreements

Handle difficult people and situations with diplomacy and tact

Do proper homework before starting.
Stay calm and be in control of your feelings
Show willingness to work things out rather than
escalate
Involve in talk, but in a neutral language rather than
in an argumentative or superior tone
Try ways to resolve dispute together
Handling difficult situations also require self
confidence, self control and empathy.
CONFLI CT MANAGEMENT
Social Skills
Adeptness at inducing desirable responses in others
+Influence ( Rapport, then Persuasion: Cjf, Mergers, American in
Japan, Impression Mgmt, no buy-in, reasoning, dual stds, disparity)
+Conflict management ( Harlem boys )
+Change catalyst ( IBM website, Orders:lower margins, GET )
+Building bonds ( Govindan, Bank balance, Best friend )
+Collaboration & co-operation (Godrej and L&T )
+Team capabilities ( Non of us are as smart Real Teams? )
+Communication Upwards: CEO, E-Mail, Telephone, MBWA,
Rbs, Baldev
+Leadership ( Inspire, guide & motivate. )

Social Competence

- how we manage others
SOCIAL SKILLS
TEAM CAPABILITIES


NONE OF US ARE AS SMART AS ALL OF US
Teams are everywhere in business
management teams, task forces, quality
circles, learning groups, self managed work
teams.

Real Teams Perform must have some
impact on the bottom line - in terms of
productivity, cost, cycle time, effectiveness,
efficiency.


- Creating Group Synergy in pursuing collective goals
SOCIAL SKILLS
TEAM CAPABILITIES....contd.

What DRIVES TEAMS towards
Achievement

Work towards a common goal

Members love what they are doing
together

Shared competition

Strong Social bonds

Confidence in each others abilities


SOCIAL SKILLS
TEAM CAPABILITIES....contd.
Teams decisions sometimes present a PARADOX
Sr.
Nos.
Decision PARADOX
1 More free wheeling and
more intense the debate
a better final result
Open conflict can erode
team effort

2 Consensus achieved
easily may lead to low
quality decisions
Too much contention
results in lack of unity

3 Argue heatedly provided
you end up with a strong
consensus
Arguments become
emotionally loaded. Quality
of decision suffer


Key lies in emotional competencies such as Self
Awareness, Empathy and Communication.
SOCIAL SKILLS
TEAM CAPABILITIES....contd.


Ten most outstanding teams had these emotional
competencies, besides Organizational Awareness


Self Awareness of Strengths and Weakness

Self Confidence

Initiative and Proactive stance

Empathy and Interpersonal Understanding

Building Bonds

Open Communication






Social Skills
Adeptness at inducing desirable responses in others
+Influence ( Rapport, then Persuasion: Cjf, Mergers, American in
Japan, Impression Mgmt, no buy-in, reasoning, dual stds, disparity)
+Conflict management ( Harlem boys )
+Change catalyst ( IBM website, Orders:lower margins, GET )
+Building bonds ( Govindan, Bank balance, best friend )
+Collaboration & co-operation (Godrej and L&T )
+Team capabilities ( Non of us are as smart Real Teams.)
+Communication Upwards: CEO, E-Mail, Teleph, MBWA, Rbs,
Baldev
+Leadership ( Inspire, guide & motivate. )

Social Competence

- how we manage others
#LEADERSHIP...cont.
You dont change culture to save the
Company, by writing memos. You have
got to appeal to peoples emotions. They
have to buy it with their hearts and bellies,
and not just their hands.

Leaders understand the ultimate power of
relationships War or business Why ?
Because when everything is on line, what
really matters are relationships that
leaders have created with their people.

LEADERSHIP....cont..
SOCIAL SKILLS
LEADERSHIP
--inspiring,motivating guiding,Individuals & Groups
@ Enthusiasm for a shared vision and
mission (Alice, Bear )
--sets organizations emotional tone,
--leaders change organizational culture
--trust their intuition also
@ Step forward to lead, regardless of position
@ Build Relationships & guide performance,
and hold people accountable, tough love
@ Leaders lead by example -walk your talk


Path to Future Success through
Emotional Intelligence
4 Perform PDCA on your Emotional Intelligence
4 Constantly Review and upgrade your Personal
& Social Competencies (INVENTORY)
4 Show Commitment to your Self Contract
(particularly your disruptive feelings)
4 Periodically undertake EI / EQ Tests
4 Relive your Emotional Failures through Role
Plays
MATCH THE FOLLOWING
S. No.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
STATEMENT ANSWER
IQ and expertise help you do a job but ..determines outstanding
performance
Emotional Intelligence
Knowing one's internal states, preferences, resources and intuitions
Self awareness
IQ scores are responsible for only of success at work 10%
The potential that can be translated into on job capabilities is .. Emotional competence
A feeling and its distinctive thoughts, psychological and biological state and
range of propensity to act
Emotion
If I am able to leverage diversity, I am displaying the competency of
..
Empathy
IQ gets you selected but EQ gets you .
Promoted
Proof that EI leads to success Marshmallow Test
Adeptness at inducing desirable responses in others Social skills
Knowing your strengths and weaknesses
Self assessment
None of us are as smart as we are as a .. Team
Logical, Rational, Serial thinking.. IQ
IQ grows uptoonly. Teens
One of the dimensions of EI is .
Handling relationships
Minimum EI required for success at higher level is .. 90%
A person with high level of commitment & initiative has a high on
. Competency.
Motivation
SELF CONTRACT
ROLE PLAY

ON

???
Path to Future Success through
Emotional Intelligence
4 Perform PDCA on your Emotional Intelligence
4 Constantly Review and upgrade your Personal
& Social Competencies (INVENTORY)
4 Show Commitment to your Self Contract
(particularly your disruptive feelings)
4 Periodically undertake EI / EQ Tests
4 Relive your Emotional Failures through Role
Plays
SUMMARIZATIONS AND LEARNINGS
+EMOTIONAL INTELLIGENCE is the True
Measure of Human Intelligence - IQ & Practical
Intelligence are very necessary, but are only
threshold requirements.

+Success at work and in life depends in a large
measure on our ability to KNOW and MANAGE
our EMOTIONS - as well as those of OTHERS.

+Future lies in picking up and honing our skills for
effectively using these Emotional Competencies for
bringing about excellence at work and at home.
REVISITING THE AGENDA
(Program Coverage)
4 What is the true measure of Human
Intelligence and why ? IQ or EI or.
4 What does success at work depend on?
4 Deriving the Emotional Competency (EC)
framework.
4 Understanding the EC framework of Personal
and Social Competence and applying it at work.
4 Summarization and the future.
Must reading for EI
Emotional Intelligence
- Daniel Goleman

Working with Emotional Intelligence
- Daniel Goleman

Executive EQ Robert Cooper &
Ayman Sawaf
Its never too late, to be
what you might have been
-George Eliot
WWW / WCI
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to form
Family Planning Triangle
How to join these 10 Dots with 5 consecutive
straight lines without lifting the
pen or repeating lines
PUNE
BOMBAY
ROAD TO BOMBAY ?

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