C-DOT

Interactive Voice Response System

Hardware Architecture
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Centre for Development of Telematics
NEED FOR DEVELOPMENT
REQUIREMENT FROM THE CUSTOMER
MINIMUM HARDWARE EFFORT
LOW COST OF DEVELOPMENT
LARGE VOLUMES
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OTHER OBJECTIVES
TO DEVELOP A RANGE OF CTI BASED PRODUCTS AND
APPLICATIONS ON THE SAME HARDWARE PLATFORM BY
MAKING IT APPLICATION INDEPENDENT.
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DEFINITION
AN IVRS IS AN APPLICATION OF COMPUTER TELEPHONY
INTEGRATION (CTI)
BUSINESS APPLICATION CAN BE CREATED ON THIS
WHICH INVOLVES COMPUTING AND TELEPHONY
IVRS MERGES THE FUNCTIONALITIES OF
COMPUTING : like data
STORING,ACCESSING,MANIPULATION etc
with that of
TELEPHONY: like PLACING/ANSWERING CALLS,
PROVIDING PRE-RECORDED VOICE INFORMATION, DIGIT
DETECTION etc
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Components of CDOT-IVRS
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IVRS Hardware
PSTN
PC
PC
RS-232
Tip/Ring or E1
Resource H/W
Line interface
PC
Remot
e
Server
LAN
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FEATURES SPECIFICATION -HARDWARE
Capacity - Can cater upto 60 ports.
Exchange Side Interface - 30 direct exch lines (tip & ring)
2Mbps E1 trunk 120Ohms (G. 703)
Power - Derived from -48V DC.100W (max)
Cooling - Forced cooling using fans.
Alarms - 48V Input Voltage Failure (Visual)
Fan,Fuse Failure (Audio & Visual).
Link Fault between PC and
Hardware (Audio & Visual) on PC.
Diagnostics Facility Operator initiated test of line I/F
Signaling Interface to exch Loop signaling on Tip and Ring
with DTMF.
CAS on E1 Thru MF-R2
Supervisory Facility GUI based MMI on PC for admn,
maintenance, configuration, testing
and system status display.
Mechanical Packaging Cabinet conforming to tabletop
design. Card-cage accommodating
C-DOT 10 X 12 cards .

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SPEC OF PC FOR DOT APPLICATION

STANDARD PENTIUM PC (400MHz OR ABOVE) WITH128MB
RAM, 4PCI SLOTS,4 COMPORTS
1 PCI ETHERNET CARD 10/100 MBPS AUTOSENSING WITH
2 PORTS (optional for FRS interface)
5 inch 4/8 GB STREAMING TAPEDRIVE SCSI with cable
(C-DOT PARTNO: ACP-TPDAGA00-S20) (optional - FOR
BACK-UP)
UWSCSI PCI HOST ADAPTOR CARD 68 PIN (C-DOT
PARTNO: AMA-ASB3940U-S50).(optional - FOR BACK-UP)
MULTIMEDIA KIT (for announcement playback) WITH
SOUND CARD AND SPEAKERS.


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Spec(cont)
PC MICROPHONE (for recording announcements)
2 MODEMS - FOR LINE TESTING AND
FAX.(Optional).
WINDOWS NT WORK STATION OPERATING
SYSTEM WITH ALL LATEST SERVICE
PACKS (VER 4.0 AND ABOVE)
WINFAXPRO 8.0 OR LATEST VERSION
(SYMENTEC)
Online UPS of rating 0.5 KVA (MIN).
AC-DC converter 230Vac to 48V, 3A output -
connected to UPS (optional in case 48V is not
available).
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Salient Features
Developed using C-DOTs low cost hardware & software.
Caters to 60 channels simultaneously.
Multiple applications supported in a single system.
Supports analog Tip/Ring as well as PCM digital trunk (E1)
interface.
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Centre for Development of Telematics
CTC
Signaling
Information
ASV
30 pairs of Lines (MAX)
from Local Exchange
Remote
SYSTEM
JUN1
JUN3
8 pairs
JUN2
TG4
32 PCM
7 pairs
PC
JUN0
COM port
30 CHANNEL IVRS-HARDWARE ARCHITECTURE
7 pairs
8 pairs
32 Ch
PCM
TG0, TG1
TS15-MSG
LAN
TYPICAL CALL FLOW
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ASV-1
32 pairs of tips & rings
Remote
server
ASV-0
JUN3
32 ch E1 from Local
Exchange
CAS signaling
TS16 for CAS signalling
32 ch PCM
From Local Exchange
Msg TS15
Msg TS15
32 ch PCM
TG5
TG4
PC-1
Scan/drive
COM
TG0,TG1
60 CHANNEL IVRS SYSTEM
JUN0
JUN2
JUN1
PC-2
COM
LAN
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ARCHITECTURE
ALLOWS THE SCALABILITY OF CAPACITY FROM 8 Ch TO
60 Ch
ALLOWS ANY INDEPENDENT APPLICATIONS CREATED
ON PC/WORKSTATION/SERVER, WITHOUT ANY CHANGE
ON HARDWARE SIDE
ALLOWS FOR UPGRADATION TO OTHER
PRODUCTS/APPLICATIONS WITH SIMILAR
ARCHITECTURAL REQUIREMENTS
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Advantages of CDOT-IVRS
Hardware is a by-product of MAX* system, inherits the
advantages of MAX such as reliability,QA*, support,volumes &
cost.


*MAX: C-DOT Main Automatic Exchange
* QA : Quality Assurance
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Advantages (contd.)
System will be application independent, hence new software
applications can be developed on PC alone without any add-on
cards.

Recording of announcement on the PC and downloading into the
IVRS Hardware.

System scalable from 8 lines up to 60 lines by adding cards.

Increased reliability for critical applications with duplication of PC
& resource hardware
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Centre for Development of Telematics
Advantages (contd.)
Supports both DTMF/Decadic detection.

High end systems (>30 lines) can use digital trunk interface (E1).

Table-top ergonomic design.

Operates in non-AC environment.
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Centre for Development of Telematics
Applications (user initiated)
Interactive changed number announcement
Interactive telephone bill enquiry system
Automatic fault booking
Automatic fault clearance
Interactive commercial information and special services
assistance
Any other generic application
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Centre for Development of Telematics
Applications (system initiated)
Automatic bulk number change announcement
Automatic payment reminder
Any other generic application
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Centre for Development of Telematics


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