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SAP AG 2001 mySAP.
com

Offline Content Repository
Module Overview
SAP AG 2001 mySAP.com
Infocenter holds a complete view of all
documents, presentations, and news that
a user needs offline.

Infocenter is an out-of-the-box module
within Mobile Sales that is pre-configured
and ready to accept content for delivery.

FULL SCREEN SCREENSHOT MSA 3.0
INFOCENTER MODULE

Buttons
available
online
Infocenter
button
Organization of
offline content
External news
loaded locally
Offline access to files of
all types and sizes
Mobile Sales Infocenter Overview
The Infocenter is an automatically-updating local
content repository for files of all sizes:

Sales presentations
Marketing materials
Product specifications
Training videos

Mobile Sales Infocenter Overview
The Infocenter is a communications engine for
field messaging and critical alerting:

Customer and competitive news
Corporate and industry news
Field video communication
Attention management for important events

Overall Value
Infocenter Overall Business Value Proposition
Guaranteed Delivery of rich content over any type of
connection, reaching your mobile and WAN-based users
Increase awareness for the availability of time critical
content, online or offline, via powerful attention
management
Efficient and seamless updates of content to the users
laptop/desktop as new versions of the content becomes
available
Rapid implementation

Overall Value
Bottom Line Impact
Maximize your investment by guaranteeing that your
users interact with your critical content online and
offline
Cut distribution cost of material (CDs, FedEx)
Maintain up to date sales tools with no action required
from the end user
Improve mind share of your employees, customers and
partners to your brand
Scenario

Infocenter Offline Content Repository

Scenario: Infocenter Offline Content Repository

Database Synchronization

Can only handle database table/field information
reliably
Files significantly slow the synchronization process
The synchronization can take too long and be
unreliable
To keep the synchronization short, no significant use
of documents is practical


Publishing to Web Sites & Portals

People dont know when to check for something new
Large content downloads not practical
Content not available offline
Not good for urgent content

Field users have constant, offline access to the most up-to-date
presentations, documents, and news updated automatically.
Offline interface
to view content
Click here to open
the Infocenter
Offline interface
to view content
Clicking on a
particular topic
changes the view
Offline interface
to view content
Clicking on a
content item shows
the summary
Offline interface
to view content
Clicking it again opens the
local file immediately,
for example, a large video
Offline interface
to view content
PowerPoint
or any other file
Offline interface
to view content
Offline interface
to view content
Clicking a news
item opens it offline
Offline interface
to view content
Offline interface
to view content
Users can search
offline content
Offline interface
to view content
When online, users can click Subscribe to
change the profile of their offline repository,
or search for content online and request it
Once a user locates a
document, they dont
have to download it to
view it. Is it the right one?
Preview will render it
quickly into HTML so the
user can see it before
downloading.
When online, users can change their offline profile,
to receive the latest updates without checking for them.
Online
Subscribe
interface
Although the view
is identical, this
user is online with
access to all
centralized
corporate content
Users can view and
search the full online
repository to find
individual documents
Users can request offline
access to groups of content
If the user wants the
actual file in their offline
Infocenter, they check the
box. From then on, any
updates are sent
automatically.
Web-based Content Publishing and Administration

Authorized
users see the
Publishing
button
Based on permission and approval, any user can
add and update field content through the browser.
Manually adding a file to
the system is a simple,
web based task
Online
Publishing
interface
Online
Publishing
interface
Once all the fields are
entered, the user clicks
publish and the content
is transferred to the server,
then to the field
Online
Publishing
interface
Content owners can track real-time download status,
receipt, and content interaction, even get feedback.
Complex
reporting gives
content ROI
Online
Publishing
interface
Administration is performed through an easy-to-use
web-based interface.
Online
Administration
interface
Online
Administration
interface
Users are automatically
synchronized from the SAP CRM
system, but specific Infocenter
settings can be made through the
web-based Administration interface
Default and custom reports are available through the
web-based interface for real-time system status.
Online
Administration
interface
Mobile Sales Infocenter: Advanced Technology
Deliver Only
Once to a LAN
Automatic peer to peer
discovery and
optimization on the LAN
Deliver
Only Changes
Automatic byte-level
differential updating
New
Old
Old
Server
Client
Deliver on Idle
Time
Idle
Busy
LAN

Dynamic dial-up
utilization based on
bandwidth availability
Patented, Polite
Technology

For example, when changing one character in a
10MB PPT, only 60k will be sent to each remote user
Technology Advantages

Fully automatic updating based on content priority, no
user interaction at all

Users always see the latest view offline never
multiple outdated versions

Fully interruptible (even with weeks in between)

Automatic byte level updating delivers only the
changes

100% reliable, tracked delivery, of any size or type file,
over any connection

RSA RC-4 encryption

Infocenter Offline Content Repository: Benefits

Accelerate Knowledge Time to Market
-Your employees will have the most up-to-date
information

Improve Execution
-Have information find the user instead of the user
finding the information

Increase Retention
-Strengthen relationships with your employees

Scenario

Infocenter Critical Alerting

Scenario: Critical Alerting
Desktop flashes alert users to important content updates or events
and force acknowledgement on top of any application.
Critical alerts appear
even when Mobile
Sales is not running
Scenario: Critical Alerting
When a user clicks on the alert, they are immediately shown the
content (which has already been updated on their machine).
The content owner
can track when
users acknowledge
alerts
Critical Alerting: Value Proposition

Delivery notification grabs the attention of the user
Guaranteed delivery and interaction
Notification scheduling
Closed Loop Reporting

Ensures that users notice and
interact with critical content
Overall Business Value
Infocenter Overall Business Value Proposition
Guaranteed Delivery of rich content over any type of
connection, reaching your mobile and WAN-based users
Increase awareness for the availability of time-critical
content, online or offline, via powerful attention
management
Efficient and seamless updates of content to the users
laptop/desktop as new versions of the content becomes
available
Rapid implementation

Point of Contact for More Information

Greg Skibiski

greg.skibiski@sap.com

+49 6227 7 40279

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