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Managers

and
Management
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Chapter 1 & 2
Learning Outcomes
Tell who managers are and where they work.
Define management.
Describe what managers do.
Explain why its important to study management.
Describe the factors that are reshaping and
redefining management.


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1.1
Tell who managers
are and where they
work.
Who Are Managers?
Where Do They Work?
Organization
A deliberate arrangement of people brought
together to accomplish a specific purpose

Common Characteristics of Organizations
Goals
People
Structure

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How Are Managers Different from
Nonmanagerial Employees?
Nonmanagerial Employees
Work directly on tasks
Not responsible for overseeing others work
Managers
The term manager refers to someone who is
responsible for carrying out the four main activities
of management in relationships over a specific time.
Direct and oversee the activities of others
May have work duties not related to overseeing
others

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What Titles Do Managers Have?
Top Managers
Make decisions about the direction of an organization
responsible for the overall management of an organization
They are called executives. They establish operating policies and guide the
organizations interaction with its environment.
Middle Managers
Manage other managers
direct the activities of lower level managers and sometimes those of operating
employees
direct activities which implement their organization policies and balance
organizational demands on managers with the capacities of their employer
First-line Managers
Direct nonmanagerial employees
responsible for the work of non-management employees, but do not
supervise other managers and are also directly responsible for the production
of goods or services
Team Leaders
Manage activities of a work team
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Scope and Responsibilities of
Managers
General Manager
responsible for managing several different divisions or departments
makes decisions across the different functions and ensures that staff
rewards are tied to the performance of entire units
Functional Manager
in charge of one major function, for instance a department in an
organization
can also be considered someone who manages a work unit that is grouped
based on specific functions

Copyright 2013 Pearson Education, Inc. 1-9
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1.2
Define
management.
What Is Management?
The process of getting things done effectively and
efficiently, with and through people.

Effectiveness: Doing the right things
Efficiency: Doing things right
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Is the Managers Job Universal?
1. Level in the Organization
2. Size of the Organization
3. Profit vs. Not-for-profit
4. National Borders


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Is the Managers Job Universal?
1. Level in the Organization
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Is the Managers Job Universal?
2. Size of the Organization
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1.3
Describe what
managers do.
What Do Managers Do?
3. Ways to Look at What Managers Do

1. Four Functions Approach
2. Management Roles Approach
3. Skills and Competencies
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Four Functions Approach


Planning
Organizing
Leading
Controlling

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Management Roles Approach
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Which Approach Takes the Prize?

Functions

Roles



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What Skills Do Managers Need?
Conceptual Skills
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Interpersonal Skills
Technical Skills Political Skills
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1.4
Explain why its
important to study
management.
Why Study Management?


We all have a vested interest in improving how
organizations are managed.

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Why Study Management? (cont.)


Most people will either manage or be managed

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1.5
Describe the factors
that are reshaping
and redefining
management.
Welcome to the New World of
Management!


Changing Workplaces + Changing Workforce
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Why Are Customers Important?


Consistent, high-quality customer service is
essential to survival
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Why Is Innovation Important?


Nothing is more risky than not innovating.


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Importance of Social Media


Connecting with customers
&
Managing human resources
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Importance of Sustainability


Integrating economic, environmental, and social
opportunities into business strategies
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Managers Matter!


Employee productivity, loyalty, and engagement
hinge on employee\manager relationship
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