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Information Technology for

Management (6
Turban * Leidner * McLean * Wetherbe
Transforming Organizations in the Digital Economy
Information Technology for Management
The book is divided into six major parts, composed of 17 regular chapters
supplementary by six Technology Guides.

Features of this Text
Chapter Outline.
Learning Objectives.
Opening Cases.
IT at Work Boxes.
A Closer Look Boxes.
Managerial Issues
Online Chapter Resources (www.wiley.com/college/turban)
Exercises, Projects, and Internet Exercises
Group Assignments

Organization of the Book
Part I : IT in the Organization. Part I
gives an overview of IT in the organization.
Chapter 1 introduces the drivers of the use of
information technology in the digital economy
and gives an overview of information systems
and IT trends. Chapter 2 presents the
foundations of the information systems and
strategic use.
1. Organizational Performance: IT Support and
2. IT Support Systems: Concepts and Management
Organization of the Book
Part II : IT Infrastructure. This part
introduces to the two majors building
blocks of IT : data and networks (the other
building blocks are covered in the Online
Technology Guides). Both parts include
basic infrastructure and most common
3. Managing Data: Databases and Warehousing
4. Network Computing for Collaboration
Organization of the Book
Part III : The Web Revolution. The
two chapters in the Part III introduce the
Web-based technologies and applications,
starting with the topics of e-commerce and e-
business (Chapter 5), and is followed by
mobile and wireless computing in Chapter 6.
5. E-Commerce and E-Business
6. Wireless Devices and their Applications
Organization of the Book
Part IV : Organizational Applications.
Part IV begins with the basics: IT applications in
transaction processing, functional applications, and
integration of functional systems (Chapter 7). We
then cover supply chain management, Web-based
enterprise systems, customer relationship
management (CRM), and business process
management (BPM) (Chapter 8). Chapter 9
focuses on interorganizational and global systems.
7. IT Compliance: Functional Applications and Transaction Processing
8. Understanding Enterprise Systems : Supply Chains
9. Global and Interoranizational Information Systems
Organization of the Book
Part V : Managerial and Decision Support
Systems. Part V discusses the many ways
information systems can be used to support the day-to-
day operations of a company, with a strong emphasis on
the use of IT in managerial decision making. The three
chapters in this part address some of the ways
businesses are using IT to solve specific problems and
to build strategic, innovative systems that enhance
quality and productivity. Special attention is given to
innovative applications of knowledge management,
business intelligence and predictive analysis.
10. Managing Knowledge
11. Corporate Performance Management and Business Intelligence
12. Managerial Decision Making and IT Support Systems
Organization of the Book
Part VI : Implementing and Managing IT. Part
VI explores several topics related to the implementation,
evaluation, construction, and maintenance of information
systems. First we cover use of IT organizations and for
strategic advantage including the topic of IT planning. Then
we consider several issues ranging from economics of IT, to
acquiring (building or outsourcing) information systems, to
the management of IT resources and IT security. Finally,
Chapter 17 assesses the impact of IT on individuals,
organizations, and society.
13. IT: Strategic Objectives and Planning
14. Economics of IT
15. IT Application Acquisitions and Options
16. Establishing and Managing IT Security
17. Impacts of IT an Individuals, Organizations, and Society
Technology Guides
Data and Databases
The Internet and the Web
A Technical View of System Analysis and
Online at wiley.com/college/turban
Chapter 17 and the Techguides are available online @ www.wiley.com/college/turban
And the CD on the back cover

CD on the back cover of this book

CD from John Wiley Sons (Asia) Pte Ltd
Example: Appendix 1A
Michael E. Porter s Five Competitive Forces


Business intelligence (BI) Category of applications for gathering,
storing, analyzing, and providing access to data to help enterprise users
make better decisions.
Radio frequency identification (RFID) Generic term for
technologies that use radio waves to automatically identify individual items.


To transform a wired campus to a
wireless..Dartmouth has made
many innovative usages of the
Example: Minicase
Dartmouth College Goes Wireless

Student body: About 5,700 undergraduate and graduate students.
Faculty and staff: About 1,900.
Access points: 1,400
Wireless network users: About 7,000 connections a day; the busiest
time is late afternoon.
Example: IT at Work 6.3
Nextbus : A superb Customer Service

How NextBus Works (Online). Available: http://www.nextbus.com/corporate/works/index.htm
[2007, November 13].

Thank you for your attention.