Non Verbal Communication

Actions Speak louder than words

Message not expressed or sent in words

Gestures, Postures, Facial expression
Nonverbal Communication

Nonverbal Communication = Communication
without words

Nonverbal communication is a process of
communication through sending and receiving
wordless messages.
Difference between verbal & Nonverbal
communication
Verbal and non verbal are all types of communication.
But the difference between them is that we use our
voice in verbal communication and we use body
signs in non-verbal communication.

Is it Important?
Yes! Yes! Yes!

Only 7% of a messages effect are
carried by words, the other 93%
through non -verbal means.

(Mehabian)

The most important thing in communication is
to hear what isn't being said.
Peter F. Drucker


There are two types of nonverbal
communication:-
Intentional nonverbal communication
Example: Pointing out the finger, giving
smile and clapping.

Unintentional nonverbal
communication
Example: .?

Non Verbal Communication
Non Verbal Communication
Facial expressions
Eye movements
Head movements
Hand movements
Posture
Way of talking
Closeness
Body contact

Kinds of Body Language
Para linguistics
Kinesics
Postures
Proxemics
Haptics
Appearance

Para linguistics

Refers to Vocal Communication
Consists of:
Pitch
Tone of Voice
Vocally produced noises
Pause
Volume
Rate of Speech


Kinesics


Facial Expressions








Angry Lower eyebrow, stare intensely
Fear Round eyes, open mouth
Disgust Wrinkled nose, lowered eyelids
Surprise Raised eyebrows, wide open eyes,
open mouth
Happiness Round eyes, smiles, raised cheeks
Facial expressions are the key characteristics of nonverbal
communication. Your facial expression can communicate
happiness, sadness, anger or fear.

Gestures
Openness, Confidence
Open hands
Eye contact
Smile, leaning forward, relaxed
Standing straight
Indifference
Legs crossed
Shaking one foot
Glancing at exit
Yawning
Fidget


Gestures include movement of the hands, face, or other parts
of the body. Posture and how you carry your self tells a lot
about you. How you walk, sit, stand or hold your head not only
indicates your current mood, but also your personality in
general.

NONVERBAL BEHAVIOR INTERPRETATION
Brisk, erect walk Confidence
Standing with hands at waist Readiness, aggression
Sitting with legs crossed, foot kicking
slightly
Boredom
Sitting, legs apart Open, relaxed
Arms crossed Defensiveness
Walking with hands in pockets,
shoulders hunched
Dejection
Hand to cheek Evaluation, thinking
Touching, slightly rubbing nose Rejection, doubt, lying
Rubbing the eye Doubt, disbelief
Hands clasped behind back Anger, frustration, apprehension
Locked ankles Apprehension
Head resting in hand, eyes downcast Boredom
Rubbing hands Anticipation
Sitting with hands clasped behind head,
legs crossed
Confidence, superiority
Open palm Sincerity, openness, innocence
Pinching bridge of nose, eyes closed Negative evaluation
Tapping or drumming fingers Impatience
Patting/fondling hair Lack of self-confidence; insecurity
Tilted head Interest
Stroking chin Trying to make a decision
Looking down, face turned away Disbelief
Biting nails Insecurity, nervousness
Pulling or tugging at ear Indecision
Eye behaviour
Expression of eyes Interpretation
Sideways glance of eyes Suspicion
No eye contact Disinterest
Half raised eyebrows Worry
Half closed eyes Boredom
Avoiding eye contact Dishonesty & deception
Constant gaze & repeated
mutual eye contact
Intense love & affection
Proxemics
Related to space & distance
Intimate distance 0 to 18 inches
Personal distance 18 inches to 4 feet
Social distance 4 to 12 feet
Public distance 12 feet to the limit
of sight
Personal space is your "bubble" - the space you place between
yourself and others. This invisible boundary becomes apparent
only when someone bumps or tries to enter your bubble.

Haptics
Study of touch as nonverbal
communication
Includes
Handshake
A pat on shoulder
Shaking hands
Holding hands
Pat on the back
Haptic communication is communicating by touch.
Touch or Haptics is the characteristic of nonverbal
communication and used when we come into physical
contact with other people.

For example: We use handshakes to gain trust and introduce
ourselves.

Nonverbal Communication Around the
World
Nonverbal
Communication in
Pakistan

Expressing
happiness, respect
and love for others.
Cultural effect
Nonverbal Communication Around the
World
Nonverbal Communication
in
China

The Chinese don't like being
touched by strangers.
Therefore , they dont make
any body contact.
Cultural effect
Nonverbal Communication Around the
World
Nonverbal
Communication in
Argentina

A handshake and nod
show respect when
greeting someone.
Cultural effect
Nonverbal Communication Around the
World
Nonverbal Communication
in
India

Greeting with 'namaste' -
placing both hands together
with a slight bow is a very
common nonverbal
communication and shows
respect.
Cultural effect
Dos & Donts
Hands
Clapping to indicate applause
Hand Shaking to greet in some countries
Hand Holding for affection and respect
Hand Waving for greeting
High Five to indicate approval
Fist Pounding to indicate anger
Touching Wood indicates good luck
Handshake
Hands Not Damp or Clammy
Firm Grip, But Not Bone Crusher or
Wimp
Thumb and Forefinger Web Touches
the Other Persons Web Area
Maintain Eye Contact During
Handshake
Give a Couple of Shakes Then Let
Go
Stand Up When Handshaking
How is your handshake?
Greetings
Firm Handshake 200 years old
Hug Informal greetings only. Asian
countries do not like it.
Bowing Many Asian countries
One-Pump Handshake in Europe
Islamic countries No male/female
touching allowed for greetings
South America Handshake and Back
Slap
Have eye contact , but dont stare

Dont cross your arms or legs

Dont be afraid to take up some
space

Dont fidget

Relax your shoulders

Nod when you are listening

Dont slouch, sit up straight

Lean, but not too much
Dont touch your face

Keep your head up

Slow down a bit

Dont stand too close

Smile!!
You are not completely dressed until
your wear a smile ".

Non Verbal Role Play Exercise
The audience will divide into small
groups. Each group will create a play
that involves ONLY body language
and NO talking. The group can pick
any scene and characters it wants.
Each group will then improvise before
the other group(s) and let them guess
what is happening.